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Customer Service Project Manager

Toronto, Ontario, Canada
January 08, 2018

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Anjali Bala

Mobile: 647-***-**** Email:


Proactive and result-driven recruiter with over 5 years of end to end recruitment experience.

Technical and professional recruitment from entry level to executive.

Masters in Human Resources & Marketing, Bachelors in Computer Applications.

Highly skilled in building exceptional client and candidate relationships.


Recruiting – research, creating job descriptions, candidate sourcing, managing job boards and other social media, candidate reviewing and screening, background and reference checks, Boolean search strings

HR – on boarding and exit interviews, maintaining employee database, handling employee queries and questions, invoicing and payroll


Proficient in Microsoft Office (Word, Excel, Outlook)

Knowledge of various Vendor Management Systems (Beeline, Field glass)


Full-Cycle hiring process

Candidate sourcing screening

Vendor Management Systems

Web-based sourcing/recruitment

Interview and assess candidates


Posting job opportunities

Offer negotiating and closing

Build strong referral & networks

Database creation and maintenance


Talent Acquisition Recruiter May 2017 – Nov 2017 Solutia SDO Ltd, Toronto

Solutia SDO Ltd is a Canadian management consulting firm that focuses on business transformation initiatives. Solutia specializes in three service lines – Transformation solutions, Staffing solutions and ERP solutions.

Clients: Scotiabank, CIBC, RBC, AVIVA CANADA, MCAP

Provided full cycle recruitment support to Account Managers

Recruited and managed both contract and permanent roles for IT professionals in the Greater Toronto Area and province of Ontario.

Gathered requirements from client vendor MSP system representatives

Sourced candidates via LinkedIn, networking, electronic job boards and other social media sites

Pre-screened, interviewed and evaluated candidates to understand their career objectives

Managed the job offer process, including reference and background checks

Preliminary screening/short listing the right qualitative profile against the given requirement of the resumes sourced through referencing, headhunting, Database, Portals.

Submitted qualified candidates in VMS in a timely fashion while observing tight deadlines.

Recruited on multiple technical requirements while building a pipeline of IT consultants with diverse skills and technical knowledge combined with solid professional experience (e.g.: .NET Developer or Java Developer, Solutions Architect, Oracle EBS Functional Analyst, Project Manager, Business Analyst, PCO etc.)

IT Recruiter

MaxSys Staffing and Consulting, Toronto Dec 2015 – May 2017

MaxSys is a professional staffing and solutions firm, offering the best in innovative and creative professional service needs.

Clients: BMO, Scotiabank, Ford, Toyota, PWC, WSIB

Develop a pool of eligible candidates for the various roles with large enterprise organizations such as BMO, Scotiabank, Ford, Toyota, PWC, and WSIB.

Actively recruiting IT resources, both permanent and contract for clients that include banks and Financial Institutions

The roles include, but are not limited to Developers, testers, Front-End/Full Stack Developers & Designers; Business Intelligence Developers & Architects; Big Data Developers & Architects; Java and .Net Developers, Business Analyst, Project Manager, Finance Analyst, AML analyst etc.

Cold-call passive candidates, after finding them on LinkedIn and evoked their interest in the role.

Maintaining contact with candidates for the role I am trying to fill and keeping them notified and updated on their status in the hiring process.

Submit the candidates to the client and intimate them about those candidates using Vendor Management Systems such as Field Glass (For Scotia Bank) and Beeline (For BMO).

Attend client-calls and meetings to know their requirements better.

Submitted qualified candidates in Beeline VMS in a timely fashion while observing tight deadlines.

Contacted and met daily with candidates who applied for various IT positions.

Contributed to improving the database daily by adding notes and relevant information; ensuring ISO standards are adhered to.

Tools: Field glass, Beeline, LinkedIn, Monster, Workopolis and Indeed.

Senior Recruitment Associate

People Strong HR Services, India Oct2013-June2014

Client: HDFC Life Insurance

Handled recruitment process for 12 different departments and achieved the given target.

Utilized a wide variety of methods to generate candidates, including web-based sourcing, internet postings, internal and external networking, job fairs and referral programs

Filled 200+ positions with top-notch candidates.

Sourced candidates by extensively using job portals such as Naukri, Monster, Times jobs and LinkedIn, Internal Databases, Head Hunting, Career Fairs, Cold Calling, Referrals and other creative means

Conducted preliminary interviews/screening of candidates both in person and over the phone.

Cut average cost per-hire and reduced average days-to-fill positions.

Managed external agency relationships to maintain candidate flow and cost controls.

IT Recruiter Aug2011-Sep2013

Cegonsoft Pvt. Ltd., India

IT training, software development and consultancy services

Managed the entire recruitment function across multiple business units including IT, Business Development, Finance and Accounting, utilizing a consultative sourcing, assessment and selection approach that address client needs in a cost-effective manner.

Sourced, interviewed and hired qualified candidates for sales and IT. Partnered with college recruiting groups to fill entry-level roles.

Worked closely with hiring groups to create and refine hiring goals and objectives.

Interviewed pre-qualified, negotiated offers and closed hires.

Pre-screened candidates with detailed phone screens, evaluating candidates’ compatibility with specific job requirements, ensuring a right fit prior to submission to client.

Perform background checks on applicants and learned to obtain technical information

Handled client demands and ensuring that their needs are met by the company.

Customer Service Trainee April 2008-June2009

Reliance Securities Ltd., India

-Online share trading

Promptly responded to general inquires.

Maintained Management Information Systems.

Resolved service issues and shared benefits of additional services.

Dealt directly with customers either by telephone, electronically or face to face.

Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

Provided suggestions in trading and investments to the customers.

Answered customer service desk phone calls and routed calls appropriately.

Provided training to the channel partners.

Promoted financial products.


Master of Business Administration– HR & Marketing, India

Bachelor of Computer Application, India

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