Data Analyst, Business operation Analyst, Business Banking

Pauline Apisit, mba

703-***-**** ***********@*****.*** Chantilly, VA USA

PROFESSIONAL SUMMARY

Marketing and Business Operations Analyst with over 12 years of business operations and 5 years of core business intelligence and analysis experience. Advanced expertise in trend and data analytics, performance measurements, research, strategy, and team building. Ideal fit for marketing and operational support and data analyst positions requiring data visualization, performance evaluation, and business intelligence.

PROFESSIONAL EXPERIENCE

Chief Executive Officer Herndon, Virginia January 2015 - Present

Oversee all sales, human resource, financial reporting, policies and procedures.

Set the standard for guest-focused restaurant management through leadership by example

Supervise, train and coach managers in the Management-In-Training program

Review and analyze the restaurant data points, sales plans, projections, and expenses.

Identify, coordinate, and participate in effective local store marketing programs.

Business Development/Business Improvement Analyst at PSI Solutions January 2017

Define improvement projects aligned with business strategies to change business operations, processes and functions to maximize corporate efficiency, Analyzes improvement programs and potential results.

Confer with business unit to assess current operating procedure. Review unit’s operating procedures regarding assessment of the unit’s productivity and relative efficiency.

Leverage structured methodologies and statistics to perform analysis of increased operation efficiency and achievement of key financial targets.

Business Operations Analyst AHRI Arlington, Virginia November 2015 – September 2016

Created data visualizations dashboards with pivot table, slicer using Excel and able to streamline reporting process and improving the report process time by 50%”

Used KPI’s to evaluate inefficiencies or opportunities in the business and implemented a plan to increase 20% customer satisfaction.

Directed, organized, and coordinated projects in the implementation and use of a new Business Intelligence tool and system.

Collected and reviewed confidential US Manufacturing data.

Collected, verified, and corrected statistical data from manufacturing member firms.

Generated and produced market reports, both US and International.

Massaged data to comply with the company’s disclosure requirements.

Reviewed and validated all data to ensure accuracy

Senior Consumer Loan Counselor Navy Federal Credit Union Fairfax, Virginia 2007 - 2015

Expedited and controlled the auto-dialing (Noble Systems) and workload management systems to test and adjust workflow & staffing levels.

Used interview, survey, and document analysis and facilitated workgroup methods to gather loan requirements, collect on past-due accounts, and negotiate payment terms.

Reduced the assigned total delinquency portfolio by 2% more than peers (>$400K saving).

Received NFCU’s highest achievement award.

PREVIOUS EXPERIENCE

Medical Billing Specialist Private Physician Chantilly, Virginia

Knowledge of HIPAA, HL-7, and Affordable Care Act, Health Care Exchange, Exposure to EDI transactions, EMR, Medicare, Medicaid, and other insurance claims processing & enrollment systems. Worked with IT healthcare specialists to implement & deploy leading packaged software solutions that have been developed

to accommodate healthcare business & management processes, regulatory requirements, and other business needs such as: the Epic Health System

Market Research Analyst Proctor & Gamble Bangkok, Thailand

Conducted carefully crafted customer demographic, preference, and buying-habit business analyses

to create a successful go-to-market strategy for introducing Pantene products in Thailand.

Applied latest multi-source market research techniques using internet, census bureau, and Chamber of Commerce data to determine optimum sales strategy for multiple product lines.

Mapped data that linked resource requirements to resource availability.

Worked closely with management teams to make strategy, pricing, and corporate communications decisions.

Received two “Bravo” awards from one of our international clients for excellence in Customer Service.

ADVANCED IT SKILLS

Data Applications: Monarch, On Demand, CRT Session & Data Modeling, CACs, Cognos,

Financial & Accounting Applications: Oracle.

PC Technical: basic networking and computer trouble-shooting.

Microsoft Application: Advanced Microsoft Office, Access, Project,Visual Basic.

EDUCATION

MBA in International Business

University Of La Verne Los Angeles, California.

BA in Marketing

Assumption University Bangkok, Thailand.

Professional Certifications:

IT Business Analysis Certification.

Project Management Certification (PMP).

Quantitative & Qualitative Analysis.

Six Sigma Green Belt.

OTHER FACTS

Fluent in English and Thai.

US Citizen.

Loves Cooking!

Ambitious, hard-working, loyal.

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