Office Management

Natasha Murarka **** Mountain Gate Dr. Bethesda, MD 20817

Citizenship: United States ***************@*****.*** 301-***-****

Career Objective

Leverage my 5/6-year Technical/Communication experience in the Government contracting arena, to vastly benefit my Employer, so that my hard work will impress the agency and my Employer can get even bigger task orders.

Clearance Level

Level 5 Public Trust Clearance (Obtained February 2008 at FDA through Northrop Grumman)

Summary of Qualifications

Over 5 years in the Federal and Business industry with IT and Administrative experience in:

Personnel coordination, travel, contracts, schedule, database management, and web development.

Closely worked with peers to maximize and maintain a high level of teamwork.

Excellent organizational, customer, multitasking, and communication skills.

Computer Skills

• Operating Systems: Windows NT/XP / UNIX / AIX / WCMS

• Programming Languages: HTML, XML, CSS

• Software Application: MS Professional (Access, Excel, Outlook, Project), Sharepoint, Adobe Acrobat & Photoshop, Rapid Deployment, Dreamweaver MX & 8, Flash, Feed Demon 6.1, Xenu

Certificates / Training

FDA – Member of Group Recognition Award; FDA Internet Improvement Team (FIT) – June 2, 2010

Northrop Grumman – Business Management Basics – March 2 - 3, 2010

Northrop Grumman – Introduction to Project Management – December 1, 2009

NGIT Enterprise Applications & Systems Integration (EASI) – A Timely Award (TAP) – June 17, 2009

FDA – WCD 508 Training: Testing Document Accessibility – July 31, 2008

FDA – Stellent Web Content System Management Training – May 12, 2008

NIH – CIT (Training) Introduction to Cascading Style Sheets – April 19, 2007

NIH – CIT (Training) Introduction to Photoshop – January 11, 2007

NIH – CIT (Training) Creating Web Pages with HTML/XHTML – December 4, 2006

NIH – WatchFire WebXM – October 25, 2006

Work Experience

Montgomery Cardiology Services January 2012 to Present

Rockville, MD

Billing / Coding Specialist

• Responsible for entering and coding patient services into a Web EHR Medical Transcription and Billing Corporation (MTBC).

• Ensures physician coding and documentation meets compliance requirements.

• Generates invoices to send to the patients and follows up to see if a claim is accepted or denied.

• Collects and manages patient accounts and act as a liaison between the facility and payment parties.

• Investigates a rejected claim to see why the denial was issued, and updates MTBC with information.

• Maintains strict patient/doctor confidentiality and ensure medical office revenue runs smoothly.

• Knowledge of ICD-9 coding and diagnosis in cardiology and completion of training tutorials for

ICD-10 set in October 2014.

• Review delinquent accounts, and call for collection purposes accordingly.

• Verify patient’s insurance coverage is active and answers any patient’s billing questions.

Northrop Grumman IT, (Contractor) September 2007 to December 2010

Mclean, VA

Food and Drug Administration (FDA/OIM/DBPS/IIB) – Level 5 Public Trust Clearance Obtained

Website Designer 2 / Web Content Administrator

• Provided support for the Office of Information Management / Division of Business Partnership & Support / Intranet/Internet Branch at the FDA.

• Assigned and completed tasks from content specialists in a Request Tracking System (RTS).

• Converted all electronic and paper-based materials, per requirements, into suitable HTML, XML, etc. formats for the Office of Regulatory Affairs (ORA) Web Team.

• Migrated content from FDA intranet/internet sites into a Web Content Management System (WCMS).

• Performed quality control and analysis for all web pages to verify they meet Section 508 compliance.

• Published ORA comments and feedback received for the ORA corner to the respective articles.

• Provided on-site assistance to Web Communication Specialists as required.

• Posted all Recalls for FDA onto their live website in a timely manner as received.

• Used Xenu Link Sleuth to check for broken links and inconsistencies in Vignette and on web pages.

• Worked on secured intranet sites for the development and production of web pages.

Z-Tech Corporation, An ICF International Company (Contractor) July 2006 to August 2007

Rockville, MD

National Institute of Health (NIH/OD/OCPL/OLIB)

Web Content Specialist / Web Editor, Office of Communications & Public Liaison

• Provided Quality Analysis for the Office of Director / Office of Communications & Public Liaison.

• Applied Extensible Markup Language (XML) in Dreamweaver MX and FeedDemon RSS Aggregator.

• Administered, modified, and approved events for the NIH Calendar of Events (Yellow Sheet).

• Composed and formatted daily E-clips for the NIH-eclips list serve and incorporated system updates.

• Implemented Section 508 compliance, HTML, CSS, and makes files PDF accessible for Web pages.

• Manipulated graphics using Adobe Photoshop for the NIH Research Matters section and Home Page.

• Monitored and recorded all new Press Releases and Announcements on 27 Institute’s News pages.

• Performed daily URL Watch & Link checking to monitor news releases on all NIH IC’s websites, to make sure no news release is posted on an individual IC Website without first obtaining clearance.

• Performed monthly data back-up of all secured network drives.

• Responded to public inquiries and external entities in a professional and positive manner for OLIB.

• Maintained hardware and software licensing inventory including almanac requests.

• Used Web File Manager to support Web file management activities.

• Uploaded new information for the NIH FOIA website and NIH Radio pages weekly.

• Updated NIH News in Health letter (NIH NIH) & NIH Featured This Week section on the home page.

• Validated and edited standard operating procedures (SOPs) for OLIB (On-Line Information Branch).

New-Bold Enterprises (Contractor)

Rockville, MD October 2004 to June 2006

Department of Health and Human Services, Substance Abuse & Mental Health Services Administration (HHS/SAMHSA/OPS/DCM)

Administrative Assistant, Contracts Administration

• POC for the Division of Contracts Management Office (DCM) / Office of Program Services (OPS).

• Compiled data based on research techniques and on statistical complications involving an understanding of operating unit programs, policies and procedures.

• Completed all abstracts for proposals, which are received.

• Created Contracting Office Authorization (COA) letters and followed through with follow-up letter.

• Designed business cards, invitations, labels, brochures, book covers, control correspondence, memorandum, routings slips and web applications using Microsoft Office Packages.

• Finalized and distributed all modifications that are signed by Contracting Officer.

• Maintained the Contracts Administration Tracking System (CATS) to enter invoices and reports.

• Modified Master Contract Plan and vendor database spreadsheet daily.

• Prepared certificates for Project and Contracting officers for completion of training.

• Updated the NIH Contract Performance System (CPS) to create evaluations and send out reminders to the project and contracting officers.

LTS Corporation (Contractor / Summer Intern)

Bethesda, MD July 2004 to September 2004

Department of Health & Human Services, Office of the Secretary (HHS/OS/OGHA)

Program Assistant

• Arranged, participated in, and implemented, conferences and committee meetings, scheduling, meeting minutes, and travel logistics for senior staff.

• Coordinated and became the main POC for all pre and post-travel-related issues within the Office of Europe and Eurasia / Office of Global Health Affairs (OGHA).

• Developed a new travel system for DHHS; including travel orders and vouchers.

• Helped compile Secretary-level briefing books, presentations, and correspondence.

• Implemented Notification of Foreign Travel requests (NFT’s) in the Travel Management System (TMS), and domestic travel procedures.

• Reported to the International Health Officer and Deputy Director of OGHA daily, and assisted the Assistant Surgeon General as needed.

• Synchronized all office procurement and reimbursement.

Volunteer Experience

Suburban HealthCare Systems June 2004 to July 2004

Bethesda, MD

Management Information Systems Dept (MIS) 120 Hours

• Assisted with creation of tickets in HelpStar database for E-mails, voicemails and walk-ins.

• Created databases and performed complex queries including insertion, updating, and deletion of medical records in Microsoft Access.

• Installed hardware and software programs, assisted with office system inventory.

• Provided data entry, troubleshooting and help desk support while working with Terminal Server and Meditech programs.

• Tracked outstanding work orders and followed up with users on the status of their requests.

Education

Associates Certification in Business Analysis 2011-2015

ESI International, Arlington, VA (Academic Partners with George Washington University)

Foundations of Business Analysis 12/05/11-12/07/2011

Negotiation Skills for Project Managers 11/14/2011-11/16/2011

Certification in Project Management (Ongoing) 2010

University of Maryland University College, Adelphi, MD

Completed Courses – Introduction to Graduate Library Skills, Foundations of Project Management

B.S., Information Systems Management (Completed) 2004

University of Maryland Baltimore County, Baltimore, MD

Relevant Coursework

Data Communication & Networks

Database Program Development

System Analysis Methods

System Analysis & Design

Software and Hardware Concepts

Decision Support Systems

Advanced Database Concepts

Technical Writing

MBA Prepatory Studies Certificate (Completed)

Political Science Minor (Completed)

Coursework in Macroeconomics, Financial Economics, Governmental Budgeting and Financial Administration, Business Law, Marketing, Entrepreneurship, and Production Management.

References

Available upon request

Contact this candidate