Administrative Assistant Customer Service

Brenda Mikrut 724-***-****

******.*@*****.***

North Huntingdon, Pennsylvania

PROFESSIONAL SUMMARY

Executive Administrative Assistant supporting all levels of administration, over 20 years

PROFESSIONAL EXPERIENCE

The Bank of New York Mellon October 2016 to March 2017

Executive Administrative Assistant to Finance Department (Displaced due to reorganization)

Pittsburgh, Pennsylvania

Corporate Tax Department:

Provide administrative support to tax executives and tax professional group of 20-30 individuals

Complete administrative tasks including reports, letters, spreadsheets and other projects for tax professionals

Assist with processing and mailing of all tax returns (income, sales/use, property tax) for the department, including update and monitoring of the tax calendar

Process and monitor tax payment requests

Maintain department supplies

Distribute department mail and follow-up on non-routine mail items

Schedule meetings; responds to inquiries and keep management informed of operational issues

Assist in process improvement and implementation of new processes

Time period from Jan 2015 - Oct 2016- Relocated from California to Pennsylvania-was unemployed while seeking employment.

CTBC – China Trust Bank Corporation Bank November 2012 to December 2014

Executive Assistant to President/Chief Executive Officer (December 2014 - relocated to Pennsylvania)

Los Angeles, California

Manages the day-to-day administrative affairs of the president’s office, scheduling all appointments, conferences and speaking engagements and other commitments; handles changes or cancellations as deemed necessary and/or appropriate. Provides the president with background information, meeting summaries and/or supporting documents in preparation for scheduled appointments, meeting, and speaking engagements; coordinates with other departments as necessary for speeches and communications for preparation of specific engagements and maintains and tracks detailed priority list of projects and engagements

Maintains an efficient flow of information between all levels of the association including internal and external contacts on a wide spectrum of plans and priorities

Screens incoming calls to the president, determining nature of call and whether it requires the attention of the president, takes messages and maintains contact lists, and whenever possible responds to caller directly based on knowledge of president’s preferences, office functions, policy, priorities and availability or makes sure the caller receives appropriate transfer to another department

Processes all incoming correspondence received in the office of the president, prioritizing and determining its disposition. Directs mail to appropriate internal staff with instructions and/or suggestions for preparation of a reply. Determines which correspondence can be handled by self and takes initiative in drafting responses for the president’s signature based on knowledge of his activities, interests, priorities, and issues. Follows same procedures for electronic mail

Reviews, proofreads, and formats all correspondence prepared for the president’s signature to ensure accuracy and completeness, as well as consistency with the association’s policy standards and exercises good judgment in following up with staff to ensure deadlines are met on documents requiring the president’s signature

Handles confidential and sensitive information with poise, tact, and diplomacy

Schedules and organizes all activities such as meetings, travel, car services, and association activities for the president

Serves as a liaison with other departments, affiliate organizations, government offices and other agencies and senior level staff

Handles all business finances, reconciles credit card statements and manages all expense reports in a timely manner

Works independently and within a team on special and ongoing projects

Photocopies, scans and faxes information as needed or requested

Processes certain recurring invoices relating to association business

Maintains files used by the president and association on an ongoing basis, modifying when necessary; applying association rules pertaining to retention and disposition;

Performs other duties as required

Temporary Staffing Agencies September 2010 – November 2012

Office Team – Ajilon – Apple One

El Segundo, Torrance, California

National Stores, Inc.- (temporary position)

Senior Executive Administrative Assistant to Senior Vice President of Finance, Duane Huesers and President of National Stores, Susan Wempe

Assisted with employee expense account tracking and credit card billing

Handled mail

Filing

Organized office materials

Set up meetings and managed calendar

Correspondence

Monitored several retail calendars – back-to-school, inventory, tax break

Organized and created info lists – store locations, buyers and managers

Miscellaneous research projects

Worked with others throughout the organization where needed

Human Resources functions:

Created new files for confidential employee information

Prepared manuals

Assisted in monitoring online job position by forwarding e mails, setting up interviews, monitoring candidates

Met with candidates to complete formal applications for employment

Scott Robinson Honda - (temporary position)

Administrative Assistant

Phone operator

Customer service – answered questions, directed customers to specific areas

Processed all mail

Handled deliveries by UPS, Fed Ex and other shipping companies

Compiled phone lists for company

Brenda Evans, HR Manager 888-***-****

Advantage Sales & Marketing- (temporary position)

Heavy travel arrangements and car service

Phones

Projects for various managers

Handled catering for lunches and meetings

Managed detailed travel schedules

Bank of New York Mellon April 1997 – September 2010

Senior Executive Administrative Assistant to CAO – Chief Administrative Officer

Pittsburgh, Pennsylvania

September 2010 Relocated to California

Senior Executive Administrative Assistant and Lead Project Coordinator

Supported managers in Travel, Security, Food Services, Mailroom, Print & Reprographics

Performed extensive detailed calendaring for several Senior Level Staff Officials

Maintained all files and records for company and their clients

Compiled telecommunication reports, travel itineraries, expense reports

Created credit card delinquent tracking system, maintained and monitored and for employee payments. Worked with upper management for payment results on the cards.

Team leader of performance committee, communications team, and recognition team

Performed duties which required top level privacy including all customer and Senior Staff information

Maintained document regarding clients of the CAO

Communication with client through e-mail and via telephone

Performed personal support for Loan Administrator

Performed various Print & Reproduction procedures of privacy documents

Portfolio Assistant initiated contact and prepared all documents needed for departments heads

Supported Relationship Manager executing CR190 and CR1000 exposure summaries

Assisted Head of Load Products Group

Maintained customer satisfaction always through professional courtesy

Worked in Loan Products Group, Middle Market Department, Corporate Operations & Real Estate Department

B.L. Winch & Associates/Jalmar Press – Publishing Company March 1995 – April 1997

Administrative Assistant

Supervised men who repaired copy machines throughout company

Seven years of employment before the closing of the company

El Segundo, California

Hughes Aircraft Company January 1988-February 1995

(Company closed)

SKILLS

Excellent organizational and problem-solving skills and a strong willingness to learn, great written and verbal communication skills, positive attitude, strong work ethic, highly advanced at maintaining privacy/security information

Maintaining accurate and effective pipeline reports, financial reports, expense reports

Advanced knowledge in project coordination, advanced in supporting multi senior level staff officials, advanced in detailed multi-calendaring, itineraries

Computers: MS Office, Outlook, Excel, Word, PowerPoint, PeopleSoft, Lotus Notes and internal financial programs

Assembling prequalification loan packages and loan application packages, including completing loan applications and schedule of real estate, performing loan set-ups, and ordering credit, title and other required reports

Reviewing documentation for accuracy and relevance and creating preliminary needs list for client - maintaining and managing all third-party information

Headquarter Property checks: approximately $1,002,424.09 monthly, Wire Transfers: Process credit/debit slips, get concurrence from executive management for controller

Check Processing: sub-tenant rent checks, exempt checks, non-exempt checks, reprographics checks and charges, project related checks

Final listing reports; verify information for accuracy, contact controller for audit purposes

Associate Degree - Allied Health, Medical Secretary

Previously Notary Public for the State of California

EDUCATION

Community College of Beaver County, PA

Associate Degree in Allied Health /Medical Secretary

Continuing education through Star 12 program - NAPW

CERTIFICATES, AWARDS AND MEMBERSHIPS

NAPW – Member of National Association of Professional Women – 2014-2015 “Woman of the Year Circle” Award

Privacy Practices for Protecting Information/ Code of Ethics/ Ethical Conduct Training/ Privacy Online Training

Received an “Exceed Expectations” on all year-end reviews

Received three “Employee of the Month” awards and received the “Employee of the Year” award

Received recommendation letter from National Stores, Incorporated

Received recommendation letter from China Trust Bank Corporation

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