Business Analyst/Product Manager

Michael B. Steinmetz **** Vero Drive Plano, TX ***23

(M) 214-***-**** (H) 972-***-****

******@*****.***

www.linkedin.com/in/michael-steinmetz-398317

Results-producing Unified Communications professional with a proven record of accomplishment in planning and leading comprehensive requirements gathering and specification development. Adept at communicating with clients, management, vendors, and internal departments to coordinate overall project success.

PROFESSIONAL EXPERIENCE

EQUATOR FINANCIAL SOLUTIONS – Plano, Texas 4/2010-12/2017

Business Analyst

Design Cloud based workflow solutions for use in the Mortgage Industry, specializing in Short Sale and REO property that dramatically reduced the time to approve a property short sale and to market an REO property.

Worked closely with clients to assess needs and improve workflow which in turn increases their productivity/revenue/satisfaction.

Create specification and test cases for new and modified workflow designs.

Specified HAFA workstation, implemented with 0 defects.

Specified Repairs processes for Professional workstation.

Provide training/mentoring for Visio based Business Logic

ELCAN OPTICAL TECHNOLOGIES – Richardson, Texas 2008-2009

Product Manager – Contract position

Investigate and define business opportunities in the medical products market.

Work with System Engineering and Development to define new product requirements and provide quotations for contract manufacturing.

Manage relationships with universities engaged in medical imaging research using new technologies for the purpose of defining new optical products and market opportunities.

Implemented the ELCAN Collaboration Program; a strategic business opportunity referral program with other optical businesses and consultants.

Conduct market/competitive research in the areas of medical imaging, artificial joints, solar thermal energy and ballistic glass.

NEC UNIFIED SOLUTIONS - Irving, Texas 1993 - 2008

Product Line Manager

Led staff of three people with Product Management responsibility for applications offered with VoIP Communications Platforms. Responsible for product definition and feature priority based on market analysis, competitive research, and customer input. Primary focus on product quality and functionality. Coordinated the work efforts of internal departments including development, documentation, and marketing to achieve a successful product release and launch efforts. Responsible for product licensing, and lifecycle management.

Managed a product team that created and brought to market industry leading, next generation attendant software product. This VoIP application makes operators more productive and replaces hardware-based consoles. Provided Customer Research and developed Product Requirements for all features including those specifically for Health Care and Hospitality vertical markets.

Managed desktop and mobile device software products that provide users with dialing enabled directories, call logs, and collaboration tools to make daily communications easier and more productive. These products evolved into NEC’s current Unified Communications offerings.

Introduced two generations of application development platforms, the latest providing web services for SOA application integration in VoIP telephony applications and software interfaces for applications like Microsoft Office Communications Server.

Managed the UNIVERGE Solutions Partner Program, which provided integration development tools for global partners wishing to work with NEC communications platforms. Included working with web developers to design web based management features. Coordinated North American region of the global program and worked with other regions to provide coordinated program offerings.

Product Manager, Advanced Technology Group

Managed introduction of new Computer Telephony Integration products.

Negotiated partner program agreements with eight Computer Telephony application software developers to strengthen NEC’s position in open application development, and as a premier product in the area of Computer Telephony Integration.

Launched three Computer Telephony Interfaces providing connectivity between Microsoft Windows, Novell Netware, and NEC PBXs.

Product Manager, ACD / MIS Products

Introduced ACD III product featuring "Infolink" to support Call Center application.

Restructured Navigator ACD reporting / monitoring product, cumulating revenues of $1.2 million.

KNOWLEDGE and SKILLS

Mortgage Servicing – REO, Short Sale, Deed in Lieu, Foreclosure, Bankruptcy

Telecom/Networking – VoIP, Call Centers, Desktop applications, Attendant Systems

Computing Applications - Microsoft Visio Excel, Word, PowerPoint, Outlook

Professional Skills - Business Requirements, Feature Analysis, Software Design Specifications, Business Logic, Computer Integrations, Enterprise Software

Environments – Software as a Service (SaaS), Cloud Computing, Mortgage Servicing REO, Short Sale, Deed in Lieu, Foreclosure, Bankruptcy

EDUCATION

Bachelor of Science Degree, Electrical Computer Engineering

University of Wisconsin - Madison, Wisconsin

Digital Microwave, Wideband Communications

George Washington University Continuing Education Program - Washington, DC

HTML, CCS Courses - Collin College Continuing Education

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