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Manager Management

Houston, Texas, United States
January 08, 2018

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Stephen Robb

**** ***** **** **** * Houston, Texas 77088

Telephone: 713-***-**** Ú Email:

Senior Manager of Enterprise System Implementations & Global Project Management

BBA (Management), Senior Manager of Enterprise System Implementations & Global Project Management, with more than 20 years of large-scale system development experience in fulfilling critical corporate objectives, exceeding performance matrix and leading global projects from conception to deployment for organizations such as: Sysco Food Corporation, Personix (a Fiserv Company), and BISYS, Inc.

Most recently, held the position of Senior Manager of Technical Program Management for Sysco Corporation in Houston, Texas, with responsibility for managing a cumulative budget of over $60.2 million, spanning an 8-year period. Largest budgeted project included up to 80 direct reports that focused on an SAP Development for the Enterprise Information Management (EIM) department designed to include all data into one true cohesive system of record.

Areas of Expertise

Scope change Management

Contract Evaluation & Selection

Vendor Management

Managing all Phases of the Project Lifecycle

Project planning and scoping

Multiple Global Program/Project Management

Change Management Processes

Risk and Issue Management

Career Highlights

Directed and managed the Sysco - SAP EIM development and deployment that spanned over a 6-year duration, with all aspects of this multi-year project completed on-time and on-budget. Also managed a 2-year Business Intelligence Enterprise (developing 200 SAP reports), while completing the 7-month implementation of “AnyConnect” Enterprise VPN Deployment. In addition, completed the Sprint Cloud Enterprise telephone conversion; all on-time and within budget.

Directed and managed the Personix Implementation Department. Highlights include national accounts of Nissan Motor Acceptance, Honda Financial, and Dell Financial. These conversions lasted 1.5 years in duration and were completed on time and within budget.

Directed and managed the entire BISYS Implementation Team, which converted more than 300 financial institutions on-time and within budget, from an EDS Financial Systems processing platform to a BISYS Base24 processing platform, within a 5-year duration period.

What Others Say

"I have worked with Stephen Robb in different reporting capacities for 13 years in the project management arena of different companies. Stephen has managed people and projects during this time in different industries and also with various degrees of scope and impact, from small to enterprise wide. As a manager, he was always very helpful and supportive of his employees Javier Martín, Sr. Manager, BT PMO Center of Excellence at Sysco Food Corporation

"I have worked with Stephen since 2000 at two different companies. Stephen has been my Manager at both and I have enjoyed working with him. He is very knowledgeable about Project Management, the company process and managing many different people with a variety of skills and different backgrounds. He is a confident leader and has been at the front line of every project at both companies. He is a great communicator and gets things done and people motivated, period."

...Stephen Fox, Sr. Manager at Sysco Food Corporation

Key Areas of Competency

Client Facing Formal Presentation Skills

IT Strategy & Business Alignment

Multi-Million Dollar Budget Management

Resource Management /Allocation

Creating High-Performing Teams

Planning & Executing Data Center Migrations

Conflict/Dispute Resolution / Root Cause Analysis

Conducting In-Depth Organizational Needs Assessments

Stephen Robb

Page 2 ç Telephone: 713-***-**** Email:

Professional Experience & Accomplishments

Sysco Food Corporation Ú Houston, Texas Ú 2007 to 2015

(Sysco operates 196 distribution facilities serving approximately 425,000 customers, generating more than $48 million in sales)

Senior Manager, Program Management – Scope of duties consisted of managing SAP development for the Enterprise Information Management (EIM) department providing global ERP Program/Portfolio management across several teams; Business Intelligence, Electronic Content Management, Information Conversion, Information Governance, Master Data Management and the Portal Team. Responsible for leadership of 80+ staff, consisting of Sysco and contractor resources, across all teams.

Approved vendor purchase orders totalling over $60.2 million, utilizing budget expense tracking in order to maintain accurate contract expense across all projects and teams, while maintaining the scope of deliverables, avoiding cost overruns.

Managed multiple business objectives resulting in measurable deliverables provided through levels of service to the organization, and the full life cycle to deployment.

Lasting business relationships developed and maintained through the daily promotion of core values, providing reliability, accountability and support in all levels of communication and action.

Developed high performing global teams where individuals understood their roles and were engaged as needed for shared goal attainment. Encouraged transparency across all teams.

Personix (a Fiserv Company) Ú Stafford, Texas Ú 2000 to 2006

(Personix provides customer communications, marketing services, and card production services)

Process Manager – Primary duties focused on working directly with clients, and their business partners, in order to formulate and develop optimal product solutions for clients, such as; AAA Motor Club, Kohl's Department Stores, Best Buy, Porsche Financial Services, Blue Cross Blue Shield and Verizon Telecom.

Managed multiple project managers, assigning a “Best Fit” PM for each individual client, developing and providing them with the necessary communication plans and project meeting schedules. Additionally, managed IT programming resources for the development of desired customer functionality within projected timeframes.

Engaged all project stakeholders in the evaluation of the client contracts, pricing and (SLA) Service Level Agreements; evaluating and mitigating all internal and external barriers, steering all to success, resulting in more than $28 million in gross profit revenues.

BISYS, Inc. Ú Houston, Texas Ú 1994 to 2000

(BISYS is a provider of data processing and outsourced business process services)

Electronic Banking Implementation Manager– Responsibilities included designing and developing the implementation process for a national client-base of more than 300 financial institutions, generating over $35 million in gross profits, providing ATM/POS services, including terminal driving, debit card processing and bill payment products.

Successfully spearheaded development efforts with ATM manufacturers (NCR, Diebold, and Fujitsu) resulting in the improvement of product features and functionality for the ATM portfolio. Managed a staff of 12 specialists, as well as customer/vendor relationships, throughout the conversion process from the EDS Financial Systems ATM/debit card processing platform to the BISYS Tandem/Base24 ATM/debit card processing platform.

Academic Credentials & Professional Development

Bachelor of Business Administration, Management

Stephen F. Austin University, Nacogdoches, Texas

INET+, CIW and E-Commerce

Southern Methodist University, Houston, Texas

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