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Administrative Assistant Customer Service

Calgary, Alberta, Canada
January 08, 2018

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Laura Gerber 403-***-****

***,*** *** ******** *** SE, Calgary, AB T2Z 1H6

Professional Profile

Accomplished Administrative Assistant with over 15 years’ of experience in various administrative positions in today’s changing office environment. Versatile, with highly- developed interpersonal and communication skills. Positive professional attitude and performance. Ability to work independently or within a group setting. Proficient at managing multiple tasks with varying time constraints.

Financial Analysis

Document Management

Customer Service

Meeting Scheduling

Continuous Process Improvement

Event Planning

Strategic Planning

Office Administration

Professional Accomplishments


Utilized budgeting tools to retrieve and manage data for reporting, invoicing and project management purposes.

Planned and executed floor space and moves for six locations; including balancing requirements of the CIO, Directors and Managers, and enforcing company office space rules.

Facilitated the on-boarding and renewal process for team members and consulted with various vendors in the administration and management of approximately 200 contract resources.

Prepared bookings, managed calendars, arranged meetings and travel requirements for over 20 executive staff.

Prepared and distributed materials for appointments, conferences, reports and meetings, including arrangements for extra computers, presentations and WebEx.

Updated and maintained the internal Information Systems (IS) department website operating Microsoft Expressions.


Provided project administrative support to the CIO, project lead during Company split in 2009. Supplied concierge services for all staff, contractors and vendors working on the project. I oversaw floor plans and planned, organized and executed project wide events (350+ people) like town halls and milestone celebrations. The project replicated the entire IS environment over a six month intense period with a value of C$33 MM with over 150 resources supported.

Updated job title templates within Upside schedules, for Scope of Work and Compensation which reduced contract generation time by 30%.

Coordinated administration of Livelink (document management system) for the IS department. Subject matter expert on redesign of document management structure and document control.

Consulted on the implementation of an internal application that registered and monitored each data feed license cost, usage, availability and distribution Company wide. The application improved more accurate invoice coding between stakeholder usages.

Laura Gerber 403-***-****

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Training and Implementation

Transitioned field mechanics from hourly to day rates eliminating hourly overtime with a cost savings of $2M per year.

Proposed recommendations to improve staff reporting process for more accurate head count numbers to the executive management and stakeholders. Enabling visibility and identifying areas of required or expended skill sets.

Cross-trained new hires, students and staff enabled a supportive team environment. Work History

Administrative Assistant

Supply Management



Canadian Natural Resources Limited,

Calgary, AB



Administrative Assistant Devon Energy,

Calgary, AB


Contract Administrative


Encana Corporation,

Calgary, AB


Executive Assistant Jon Dick Real Estate Services Ltd., Calgary, AB



Arts and Science


Mount Royal University

Calgary, AB



References are available upon request.

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