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Learning Management Director

Seguin, Texas, 78155, United States
January 08, 2018

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*** ****** ****, ******, ***** 78155; 210-***-****


A leadership development professional with staff and line management responsibilities in the health care industry. Adept at leading in an environment of rapid and complex change. Consults with Executives, Directors, and Managers regarding team development, conflict resolution, quality, productivity and communication. Accustomed to launching leadership development initiatives that include succession planning, technical and operational functions with a focus on communication skill development throughout. Maintain leadership development program throughout ongoing influx of new leadership, new initiatives and new directions. Proficient in virtual class environments as well as facilitator-led instruction. A coach and mentor for the leadership group while passionate about process improvement methodologies with a focus on people and leadership. Institute Administrator for the Learning Management System (LMS). Certified DDI Facilitator, Model-Netics instructor and Certified Facilitator for OZ Principle Self-Accountability Track. WORK EXPERIENCES

Director of Learning Management & Development; Advanced Patient Advocacy 2015 - present Regional Account Executive; Medical Data Systems 2012 - 2014 Director of Education; San Antonio Shared Service Center, Parallon Business Performance Group 2001 – 2011 Director – Admission Services; Baptist Health System 1998 – 2001 Assistant Director – Patient Financial Services; Methodist Healthcare System 1995 – 1997 Director, Admissions & Registration Services; University Health System 1989 – 1995 Overview of Other Experiences/Responsibilities: Online Instructor – Master of Healthcare Administration Program, University of Phoenix. Operations Manager; Medaphis Services Corporation, dba Central HealthCare Services. Marketing, Personnel, & Accounts Receivable Manager; Health Care Review. Certified Occupational Therapy Assistant; Brooke Army Medical Center - OT Clinic. Home Healthcare Administrator; Coordinated Healthcare Services. United States Army: Rank Achieved - Specialist Five {Sergeant}, Certified Occupational Therapy Assistant & COTA Program Instructor.



Directed and led the design and implementation of all training, education and development for a workforce of over 1000 employees from the C-Suite to entry-level staff. Member of the Leadership Council and Directors Council, served as a Communications Team Leader, and chaired the Hospital’s Service Excellence Committee. Created the first TDH approved Patient Transfer Center in San Antonio to comply with EMTALA laws and regulations, and to facilitate the most effective patient transfers between medical providers and facilities in south-central Texas to a Level 1 Trauma Center. Organizational Development/Training:

Responsible for overall training and development while spearheading a conversion of Learning Management from “trainer- centric” to “learner-centric” and a flipped classroom approach. Created and conducted all leadership training for entire management group which includes succession planning, servant leadership, communication, quality and teamwork. Developed and deployed complex core and process programs of instruction in all aspects of the receivables management cycle. Coordinated and provided physician training for over 3000 physicians and allied health personnel on new Electronic Medical Record system. Developed standards of productivity, and coordinated all eligibility service activities with contracted hospital clients while in a vendor agreement. Talent Management:

Implemented process improvements to lower costs and improve services to facility customers which resulted in a reduction in staff turnover from approximately 38% to 25% at one facility, and from over 50% to less than 10% at another facility. Technology:

Initiated RFP process for purchase of a Learning Management System (LMS); Institute Administrator of the (LMS). Certified facilitator for Centra e-learning events. WebEx facilitator for eMeetings. Virtual Instructor for University of Phoenix’s MHA program. Proficient with Microsoft products; Concur, and Adobe. Finance:

Developed specific budgets, objectives and performance standards for all education and development activities. Managed up to $1M department budgets. Established point-of-service (up-front) cash collection protocol and payment processing of all hospital patients meeting monthly goals of approximately $200k. Ensured unit revenue and expenses were within budget and assured compliance with federal, state, and local agency guidelines. Operations:

Directed daily operations of all Patient Access functions at a 1000 bed for-profit acute care hospital supervising over 100 staff in 18 decentralized registration sites. Decreased registration and average patient wait-times by 70 minutes (78 %); increased point-of-service cash collections by 23 percent; increased pre-registration rate from 50 % to 95 % of all scheduled patients and developed full pre-admission testing program for facility. EDUCATION / CERTIFICATES

Master of Public Administration Degree, with a concentration in Public Health, May 1995 University of Texas at San Antonio.

Bachelor of Science Degree in Health Professions (Health Care Administration) May 1988 Texas State University, San Marcos, Texas.

Certified Revenue Cycle Specialist - Institutional (CRCS-I), AAHAM – Lifetime Facilitator for the OZ Principle Self-Accountability Track, 2005 Certified DDI Facilitator, 2004

Certified Model-Netics Instructor, 2003

Practitioner of “DISC” Profile and Thomas-Kilmann Conflict Mode Survey tools Certified Tourism Ambassador, San Antonio 2017


Texas Bluebonnet Chapter, American Association of Healthcare Administrative Management (AAHAM) President; First VP; Education Committee Chairman; Finance Committee Chairman; Election Committee Chair Multiple Sclerosis Society – MS150 Cyclist

Avon Heart Walk Participant

AT&T Championship (PGA Champions Tour Event) – Media Center Chairman – 12 years Valero Texas Open (PGA Tour Event) – Chairman – Media Center and 27 year volunteer A complete list of presentations and articles authored is available. Scott A. Noel;; 210-***-****

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