IT Support/Customer Service

Khalil Phillips

*** ** **** ** *** ** Oakland Park, FL 33334 954-***-**** ******.**********@*****.***

Summary

Front Desk Office/Sales Associate with 7 years of work experience in various settings. Strongly self-motivated, punctual, and follows directions accurately. Always behaves and appears in a professional manner even when in high stress situations. Demonstrates outstanding organizational skills. Experience with clients of all backgrounds regardless of culture, age, race, or orientation. Competent in Microsoft Word, Excel, Power Point, Outlook, and Access. Understanding of Windows XP, Vista, 7, 8, and 10. Applicable knowledge in Active Directory. Possesses PC troubleshooting, installation, and repair skills.

Experience

June 2010 – June 2013

Front Desk Clerk/ Call Center United States Air Force McConnell AFB, KS 67221

Provide general administrative and clerical support.

Assisting psychologists, psychiatrists, and social workers in maintaining detailed and accurate records physically and electronically.

Conducted psychoeducational group therapy sessions concerning topics such as life skills, mental health management.

Answered phone calls, scheduled meetings/doctor's appointments, and filled out company paper work every day.

Responsible for sorting mail in the right place.

Identified and appropriately responded to clients in crisis.

Skilled in data entry and use of various computer software programs to admit patients, update files and upload attachments in a timely manner.

Maintain confidentiality of patient records.

Administered psychological tests on patients and gave the results to psychologists and social workers.

Completed initial psychosocial assessments on patients.

August 2013 – Jan 2014

Sales Associate Payless Shoe Source 18299 NW 27th Ave, Carol City, FL 33056

Conducted personal shopping for clients in need of apparel, shoes, and accessories.

Provided elite customer service to all patrons while meeting annual quota at 100%.

Completed weekly stock and inventory assignments; answered phones to execute orders.

Aided in Stock Room Management, cataloged missing sample reports and shipment of products.

Contributed to store goals for increasing sales and improving profits.

Open and close the registers with knowledge of using the computer and printers correctly.

Answered the phone and took all orders for shoes for store pickup.

Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

January 2014 – December 2017

Mental Health Technician Fort Lauderdale Hospital 1601 E Las Olas Blvd Fort Lauderdale, FL 33301

Monitored patient activity and progress.

Report significant observations and interactions among clients to clinical supervision.

Helped develop solid routine for patients.

Distributed healthy food to patients daily.

Provided safe restraint whenever necessary.

Noted vital signs on a regular basis.

Assisted with hygiene routines.

Ensured safety of individuals with behavioral disorders.

Assisted in laundry services.

Engaged with patients to promote overall wellness.

Conducted breathalyzer/urinalysis tests as needed.

Collaborated with doctors and nurses to support patients with various psychological and medical issues

September 2017 – Present

Data Services Clerk Team Focus Insurance Group 1300 Sawgrass Corporate Pkwy Suite 300 Sunrise, FL 33323

Collected and entered data into established database and verify accuracy.

Maintained computerized records for insurance companies.

Provide clerical support through MS Outlook by transmitting documents through email and faxing

Maintained department files and attachments with various software programs

Corresponded with financial institutions on behalf of customers.

Update and match the policies of customer records.

Education

Gulf Coast State College, Panama City, FL

Associate Degree in Music May 2009

Mental Health Services Tech Training, Sheppard AFB, TX

Mental Health Technician Certificate May 2010

Broward College, Davie, FL

Associate Degree in Computer Information Technology May 2017

License & Certifications

CompTIA A+ 2017

CPI 2017

BLS CPR 2016

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