Project Manager Management
Resume:
Cynthia Alderete
Houston, TX ****1
*****.********@*******.***
SUMMARY
Multi-faceted telecommunications consultant with strong project management skills, legal and regulatory support, and network operations support for wireline and wireless telecommunications. Over 25 years of telecommunications experience with specialized expertise in E911 systems and implementing MPLS networks. Experienced at leading cross functional teams through implementation of hardware, software, circuits, databases and contracts to accurately process E9-1-1 calls. Experienced in management and deployment of Next Gen 911 systems, Legacy 911 systems, and the technology of migration. Familiar with Local Exchange Carrier retail and wholesale offerings. Familiar with local and federal telecommunications regulations.
EMPLOYMENT HISTORY
General Dynamics Information Technology (GDIT) October 2014-December 2017
Manage the deployment of a dual core MPLS ESInet and coordinate hardware installation in diverse data centers to support NG911 for the Commonwealth of Massachusetts
Manage the deployment of over 500 MPLS circuits for 911 PSAPs in Massachusetts
Supported field engineers, Network Operations Centers, and Network Engineering activities for NG911 for Massachusetts
Project managed the development of transitional databases for NG911 and Legacy 911 systems interoperability
Deployed and tested SS7 circuits for E911 Legacy interoperability with NG911
Tested NENA i3 text to 911 interconnection to ESInet
Managed chronic trouble tickets to successful resolution
Directed carrier activities for MPLS deployment and fiber Ethernet installations
Omega Teleserve (previously Gamez & Walker) 2010-2014
An authorized AT&T Solutions Provider
Project managed the installation and migration to MPLS and Software Defined (SD) WANs networks for medium sized enterprise applications
Managed MPLS/VoIP/Satellite installations for several clients with over 80 locations
Reviewed carrier bills for accuracy on behalf of clients
Provided service management and escalated chronic and difficult repair tickets
Winbourne Consulting 2012-2014
Provided expert technical and regulatory analysis for national and international client public safety initiatives
Provided management and oversight of vendor selection for public safety technical applications such as Computer Aided Dispatch and Records Management
Collabera 2011
Contractor to AT&T Internet Services for the project management of the contracts, ordering, testing, and deployment of E911 trunks for ATTIS VoIP platforms
Intrado 2007-2010
Contractor for the formulation of strategies for regularity initiatives for NG911 systems
Advised on technical aspects of regulatory policy for E911
Negotiated interconnection agreements with incumbent telephone companies
Provided testimony in interconnection arbitrations
Rio-Tel Solutions 2006-2008
Project manager for installation of T1 services to new build sites in north Texas, Oklahoma, and Arkansas for a Tier 1 and a Tier 3 wireless carrier
Project managed Phase 1 and Phase 2 E911 for a start-up wireless carrier
Served as subject matter expert for E911 compliance and testing
Managed activities of site constructions with telco outside plant engineers and construction managers
Greater Harris County Emergency Network 2004-2006
Subject matter expert for CLEC and VoIP interconnection to E911
Monitored and supported regulatory activities for E911
Assisted in development of an RFI for NG 911 call routing services for IP based networks
Intrado/SCC Communications 1998-2004
Managed the CLEC certification for the deployment of E911 services
Provided expert witness testimony in 911 regulatory dockets
Provided technical support for contracts for E911 service offerings
Met with state and federal regulatory policies to discuss E911 services for emerging IP technology
Southwestern Bell/SBC/AT&T 1990-1998
Area Manager E911 responsible for the management of over 25 E911 systems serving 5 million residents in southeast Texas, including Houston
Deployed first LNP for E911
Deployed first 5ESS switch for E911 tandem functionality
Freelance consulting projects
Telcordia- Analyzed and critiqued E911 operations of major VoIP cable telephony provider
City of Cambridge- Crafted proposed new E911 legislation for NG 911 systems
Cisco- Developed regulatory playbook for VoIP offerings
EDUCATION
University of Texas, Austin, TX, B.A. Business Administration, Marketing
Professional Certifications Emergency Number Professional (ENP) October, 1998, 2002
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