Customer Service Representative

Angela Denise Casey

**** *********** *****

Raleigh, NC 27610

Phone: 919-***-****

******.*******@*****.***

Abilities

Meticulous attention to detail

Time management

Professional and mature

Self starter

Strong customer service skills

Strong interpersonal skills

Dedicated team player

Resourceful

Employment History

12/1988 – 08/1998 Raleigh Office Supply Tucker Street, Raleigh N.C.

Customer Service Representative/Accounting

Answered customer calls

Data entry of supply orders

Used cash register and forms to complete customer sales

Posted payments to customer accounts

Reconciled company bank statements for deposit

09/1998 – 08/2007 Rex Healthcare Lake Boone Trail, Raleigh N.C.

Office Assistant / Patient Account Representative

Answered patient calls and resolved their inquiries and or concerns

Addressed patient questions and or concerns regarding Explanation of Benefits

Updated patient information

Received and filed payment notices

Handled patient request and analyzed their accounts regarding payment arrangements

10/2007 – 01/2008 ACS Crescent Green, Cary N.C.

Customer Care Assistant / Aetna Insurance

Answered incoming calls regarding member’s prescription drug plan

Run test claims for medication

Confirm and update member’s information

Educate and inform members regarding their prescription drug benefit plans

02/2008 – 08/2012 Hardison & Associates Six Forks Road, Raleigh N.C.

Receptionist/Marketing/Customer Service

Answered and routed incoming calls

Prepared marketing packets to mail out to clients

Prepared and informed clients as to the information that will be needed from the clients for all attorney’s

08/2012 – Present Sam’s Club S. Saunders Street, Raleigh, N.C.

Cashier / Overnight Merchandiser

Check out customer’s orders

Restock organize and fold clothing merchandise

Education History

Completion Date Issuing Institution Location Qualification Course of Study

1987 Wake Technical Raleigh, N.C. HS Equivalency Diploma Community College General HS Curriculum

GED

2007 Wake Technical Raleigh, N.C. Certificate in Computer Lab 1

Community College Microsoft Word and Internet Explorer

References: Available upon request

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