Human Resource

CHRISTY SALVE S. LADAO

Blk. *, Lot *, Battersea St. Parc C, Ungka

Pavia, Iloilo Philippines

Mobile no. +639*********

Email *********@*****.***

BS IN PSYCHOLOGY

MASTERS IN HUMAN RESOURCE MANAGEMENT

SUMMARY

Talented, accomplished, academically ready and strongly motivated Human Resource Management Professional with extensive experience in directing Administration and Human Resource Operations committed in the achievement of the company’s goals and objectives. Has proven ability to oversee administration of operational services, employee relations, staff development and training, and labor relations and highly adept in organizing, planning, directing organization of business processes to improve efficiency and productivity. Accomplished in negotiations, budget management, compensation planning and investigations and has skills in implementing and developing effective policies and procedures.

EDUCATION

BS in Psychology

Masters in Human Resource Management

University of San Agustin

PERSONAL INFORMATION

Birthday: December 16, 1982

Age: 34 y/o

Height: 5’1” ft.

Religion: Roman Catholic

PROFESSIONAL BACKGROUND

HR/Administration Manager – January 16, 2017 – August 25, 2017

F. Gurrea Group of Companies

Q. Abeto St. Mandurriao, Iloilo

Oversaw the implementation of all HRD policies and standard procedures.

Exercised control and management over Human Resource personnel.

Maintained adequate manpower resources for manpower placement and selection.

Delegated functions to subordinates and follow them up.

Assisted line and top management to administer company wage program, benefit scheme, and compensation program.

Assisted top management to formulated and evaluate policies.

Assisted line managers in facilitating the movement of the employees: promotion, lay off, transfer, resignation, retirement and etc.

Handled recruitment and selection of supervisory and managerial position applicants.

Recommended training programs and considered available training resources of the company as well as training programs offered by training institutions outside the company.

Checked and monitored all reports of HRD/ Admin Personnel.

Conducted fundamental traininsg such as: orientation of company’s rules, ISO awareness and safety trainings for the newly hired employees.

Coordinated with government agencies on human resources matter and inspection concerns.

Represented management in negotiating labor concerns.

Participated in organization/ corporate planning.

Ensured that labor laws and government regulations are observed.

Planned and prepared budget for the Annual Trainings of the Company.

Ensured that the Key Performance Indicator of the Department was properly met.

HR Asst. Department Head - May 2011 – August 2015

HR Asst. /Payroll Asst. - September 2009 - July 2010

IBC International Builders Corporation

Molo Iloilo City, Philippines

HR Functions

Oversaw Recruiting, Benefits, Training, Employee Relations and HR operations for rapidly expanding organization that grew to almost 1,000 permanent and contracted employees for the period of 4 years.

Updated and drafted entire Human Resources policies manual.

Represented the department in all strategic meetings of the different sections and departments in formulating solutions in HR related problems.

Developed applicable solutions together with the management to address issues and concerns based on HR guidelines.

Provided assistance and advices to supervisors and staff to develop their skills and capabilities.

Managed the entire recruitment and selection process including developing strategies, policies and procedures and systems that are needed to overall HR requirement.

Ensure an established relationship for both private and public agencies for manpower recruitment.

Determined training needs for training and continuous development of employees.

Established a training program that includes diversity, management, communications, legal issues, and business objectives.

Ensured that all trainings conducted are effective and properly evaluated and Training Program is properly and timely implemented.

Established the budget and approval of budget of all trainings as per guidelines.

Oversaw and managed performance appraisal system that drives high performance.

Provided an updated job description as necessary especially for new positions.

Investigated and resolved employee relation issues including staff/supervisory problems and disciplinary actions. Negotiated severance agreement upon the approval of the VP for administration

Provided advices to the managers and supervisors regarding the personnel practices, policies and employment laws.

Bridge management and employee relations addressing grievances, demands and other issues.

Managed the implementation of employees discipline based on the company’s policies and procedures.

Reduced attorney’s fees by resolving potential legal issues with employees.

Managed the incident cases formulated and support of solutions for the current and future incidents.

Analyzed the trends and metric of the incident cases in the organization.

In charged in making of travel allowances for investigation procedures

Established and managed the scholarship program in the different universities. relationship among schools for scholarship program

HR Asst. /Executive Secretary - December 2008 – July 2009

IIC Isuzu Iloilo Corporation

Mandurriao Iloilo City Philippines

Maintained employee records.

Assigned in the recruitment and selection process.

Provided orientation of new employees by sharing on boarding packages and explaining company policies.

Monitored and reported associates attendance of the branch.

Assisted in payroll preparation by providing relevant data like tardiness, absences and leaves.

Consulted and provided supervisors and managers HR guidance.

Provided HR policy guidelines to employees.

Processed employees’ requests and provide relevant information.

Coordinated the inter branch travel of the employees.

Facilitated in the completion of separation and release form papers.

Customer Service Representative - July- September 2007

Teleperformance

Bacolod City, Philippines

Effectively manage large amounts of incoming calls.

Generate sales through telemarketing.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Executive Secretary - January - July 2007

EIDW Emirates International Dewatering

Deira Murraqabat, Dubai

Maintained the reception and company’s borderline.

Assisted the customers in giving direction on the location of the company.

Received and screened phone calls and redirect them when appropriate.

Attended meetings and keep minutes.

Handled and prioritized incoming and outgoing correspondence (email, letters and packages).

Handled confidential documents ensuring they remain secure.

Maintained electronic and paper informations.

Managed Family Business - June 2004 – September 2006

Nazz Restaurant

Estancia Iloilo City, Philippines

TRAININGS AND SEMINARS

Teamwork for Development and Productivity

Quality Planning and The Gift of Leadership Seminar

WVOSHNET 3rd Annual General Membership Meeting/Summit

ISO 9001:2008 International Quality Audit

Best Practices Guide to Valid Job Contracting and Subcontracting

First Regional Human Resource Network Assembly

Human Resource Forms, Notices and Contracts

Emergency Response Seminar

Drug Awareness Seminar

Defensive Driving Seminar

Basic Occupational Safety and Health

Advanced English For E-Business Course-I

Contact this candidate