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Manager Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
January 10, 2018

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Resume:

DONELLA MIRANDA

Contact number: 009**-**-*******/ 009**-**-*******/ 009**-**-*******

Email address: ac3y3x@r.postjobfree.com

Visa status: Employment visa

PROFILE

A sound knowledge of e-recruitment and internet tools associated with attraction, assessment and selection of candidates globally.

Proven 8 years track record in Recruitment and HR field in Middle East

Well versed with the UAE Labor Laws

Recruiting for various industries

Oil & Gas (ADGAS, ZADCO, ADNOC, Al Hosn Gas, GASCO, Takreer, ADMA, ADCO, Etc..)

Oil & Gas Services (Weir Oil & Gas, Arabian Bemco, Al Mansoori, etc..)

EPC companies (Technip, McDermott, NPCC, Samsung, JGC, Tecnimont, etc…)

Other clients include Dubai Drydocks, AMMROC, Al Taif, Panalpina, Schindler, ACC, ZSC, etc..

Build & maintain candidate relationships to ensure a consistent talent pipeline.

Knowledgeable and experience in working with database technology to source and screen candidates with high level of competence in using the internet to reach candidates through marketing position to targeted web force websites.

Understand the business requirements and specifications for various positions and source according to Client requirement and expectations.

Have an ability to self-manage multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating & closing offers and importantly make sure the candidates join as per the period requested by the hiring department.

EDUCATIONAL QUALIFICATION

Post-Graduation Diploma in Pharmaceutical Management May 2007

Bombay College of Pharmacy, Santa Cruz, Mumbai, India

The Academy Of Pharmaceutical Management

Bachelor of Science in Zoology/ Biochemistry April 2005

Mumbai University, Mumbai, India

PROFESSIONAL EXPERIENCE

Recruitment Consultant Nov 2017 – Present

Profile Middle East

Abu Dhabi, UAE

Senior Consultant – Recruitment and Executive Search Dec 2016 – Nov 2017

Pure Talent

Abu Dhabi, UAE

Accountable for end to end recruitment: Sourcing, Pre-Screen, interview, Shortlist, Identify, background verification, Offer negotiation and mobilization

Headhunting candidates and screening resumes according to job description and proposing candidates who fit the job profile

Responding and answering candidates queries

Posting new vacancies

Analysing job requisitions to cope with Client requirements

Conducting background check among provided references

Negotiating the salary on offer and benefits with candidates to make sure that it is in line with Client requirement and budget

Follow up with Client regarding the outcome of the interviews

Major Clients include AL Taif, ZSC, etc.

Recruitment Consultant Apr 2016 – Sep 2016 (6 months contract)

WRS

Abu Dhabi, UAE

Accountable for end to end recruitment: Sourcing, Pre-Screen, interview, Shortlist, Identify, background verification, Offer negotiation and mobilization

Headhunting candidates and screening resumes according to job description and proposing candidates who fit the job profile

Responding and answering candidates queries

Posting new vacancies

Analysing job requisitions to cope with Client requirements

Recruiter Apr 2015 – Feb 2016

Sundus Management & Consultancy Services

Abu Dhabi, UAE

Accountable for end to end recruitment: Sourcing, Pre-Screen, interview, Shortlist, Identify, background verification, Offer negotiation and mobilization

Good knowledge of the available budget for the position and make sure the on boarding of the candidates is done within the stipulated timeframe.

Advertise the position clearly with respect to the Job description in the recruitment system as well as other social media networks to get high quality /best talent staff required for the position.

Acting as a point of contact for designated candidates for all recruitment related questions and concerns

Organizes interviews of shortlisted candidates with the Clients

Send weekly reports to concerned line manager to give them update regarding the current recruitment with respect to available budget so that they are aware about the balance numbers to be recruited.

Monitor the progress of selected candidates & maintain good relationship with candidates by clearing all their queries in the recruitment process.

Negotiate Offers for candidates & closely monitor the on-boarding process

Make sure the selected candidates join within the agreed joining time.

Administer and coordinate local payroll matters with HQ including to prepare and review payroll reports to ensure employees are remunerated for their services.

Senior Recruitment Consultant Dec 2012 – Mar 2015

NES Global Talent

Abu Dhabi, UAE

Recruiting for major Oil & gas companies

Posting new vacancies

Analysing job requisitions to cope with Client requirements

Headhunting candidates and screening resumes according to job description and proposing candidates who fit the job profile

Responding and answering candidates queries

Negotiating the salary on offer and benefits with candidates to make sure that it is in line with Client requirement and budget

Conducting background check among provided references

Arranging and attending meetings with new & existing Clients in order to generate business

Recording details of candidates in the tracking system for future requirements in the Bullhorn System

Attending Client meetings to check progress

Bringing on new vacancies and qualifying each vacancy to find the best suited candidates

Managing Client Accounts like ADGAS, McDermott, GASCO, Al Hosn Gas

Recruitment & Admin Officer Sep 2009 - Sep 2012

International Development Company

Abu Dhabi, UAE

Recruiting for major Oil & gas and Construction related companies

Posting new vacancies on websites

Screening resumes according to job description and proposing candidates who fit the job profile

Saving the resumes received after posting the advertisements on websites in the database

Coordinating with candidates for the Telephone/ Face to Face/ Video Conference interviews

Arranging Telephone/ Face to Face/ Video Conference interviews of candidates with the Client

Uploading resumes on the Clients websites if required by them

Editing resumes as per the given format

Follow up with the candidate for Face to Face interview with the Client.

Arranging for flight booking with the Travel agent for candidates

Follow up with Client regarding the outcome of the interviews (Telephone/ Face to Face/ Video Conference)

Sending couriers (medical reports, X-rays and all necessary documents) required by the Client once the candidate has been selected

Checking all the medical reports and making sure that no documents have been left out before dispatching it to the Client

Answering all calls, taking the messages for the HR Manager

Greeting all guests coming to meet the HR Manager

Responding and answering candidates queries

Meeting deadlines for submission of resumes to the Client.

Sending requests and Liaison with the PRO for the transit visa / Employment visa/ Residence visa of the candidates.

Liaison with Advertising Agencies to print Recruitment Advertisements in the newspapers

Mobilizing candidates from overseas to the UAE.

Served as ISO Coordinator and collating all documents for ISO Certification

Prepared tender submissions for ZADCO, GASCO

SHORT TERM ASSIGNMENTS

Project Secretary Jan 2009 - Jun 2009

6 months contract

Parsons Brinckerhoff International Inc.

Abu Dhabi, UAE

Provide support to Administration Manager.

Assisting the Document Controller and is back up to DC in absence.

Responsible for uploading all Out-going correspondences on Aconex (EDMS).

Greets all visitors on site, coordinates with host and ensures guest register is signed.

Manages incoming and outgoing mail and courier packages.

Maintain petty cash / expense sheets.

Answering all in-coming calls.

Interacting with the Finance department in the Corporate office

Checking and replenishing the monthly office supplies and stationary orders.

Arranging for catering whenever needed.

Typing letters, maintaining incoming faxes and distributing them to the respective people.

Preparing time-sheets of staff members.

Reception/ Secretary Jun 2008 – July 2008 &

(contract) Oct 2008 to Dec 2008

Johnson Controls

Abu Dhabi, UAE

Office Administration- Providing all necessary secretarial and office support

Attending and transferring the calls to the respective people.

Receiving and sending the couriers and handing over the received couriers to the concerned persons

Keeping a track of the couriers sent and filing and documenting the airway bills.

Assistance to sales department for typing documents.

Drafting and processing correspondence, faxes, expenses and petty cash.

Maintaining general files of Technician staff.

Clinical Research and Marketing Executive Jun 2007 - Dec 2007

(7 months contract)

India Medtronic Private Ltd, Mumbai, India.

Coordinated between Clinical Research and Marketing Departments

Self-correspondence and coordinated between the doctors involved in the Clinical study both personally and over the phone and via email

Office-Administration- attending calls and secretarial assistance, coordinating managerial information, filing of documents

Maintaining the inventory of the brochures.

Customer Service Agent May 2005 - Jul 2005

IBM Daksh (Call Centre), Mumbai, India.

3 months training in personality development, voice and accent, people or soft skills and computer training.

PROFESSIONAL QUALIFICATION

Lupin Private Ltd., India June 2006 to July 2006

Completed In-Plant Industrial Training in Quality Control Departments.

Prepared reports for Production, Warehousing and Quality Control teams

Monitoring adherence to compliance policies at the Branch across all levels in accordance with the guidelines rolled out by the company.

Cosmo Pharma Ltd. (CFL), India January 2006 to February 2006

Conducted Post Marketing Survey in types of therapy (oral/ Injectible/ Oral+Injectible) preferred in iron deficient anemia in pregnant women.

SKILLS

MS Word, Power Point, Excel, Paintbrush, Visio and Internet Applications

Aconex – Online document management system

LANGUAGES KNOWN

English, Hindi, Konkani and Marathi

PERSONAL INFORMATION

Gender: Female

Marital Status: Single

Date of Birth: September 29, 1984

Holding a valid UAE Driving License



Contact this candidate