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Customer Service Manager

Location:
Collinsville, Illinois, United States
Posted:
January 10, 2018

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Octavius Mosley Sr.

O'Fallon, IL *****

ac3y3w@r.postjobfree.com

618-***-****

Authorized to work in the US for any employer

Work Experience

Resolution Specialist

U.S. Bank - Olivette, MO

October 2016 to Present

Handling inbound and outbound calls in a fast paced environment, determining if a account meets the requirements for a hardship, and educating the cardholders of there account profile. Manager

Ditech - Earth City, MO

May 2013 to July 2016

Managing a team of 8 to obtain their monthly goals, handling difficult calls that the SPOC may encounter. I also distribute a daily game plan for the SPOC'S to follow and service observe calls to give constructed criticism when needed.I also have knowledge of the FDCPA guidelines. Mortgage Collector Representative

Greentree Servicing - Earth City, MO

October 2011 to May 2013

Handle inbound and outbound calls in call center

• Establish modifications and refinancing

• Process repossessions of homes

• Negotiate payments to prevent foreclosures

• Handle 30-120 days delinquency accounts

Auto Deficiency Collector Representative

CNAC - Belleville, IL

June 2010 to October 2011

Handling a high influx of inbound calls

• Reconciliation and collection of delinquent accounts

• Preventing impending loss and increasing profitability through Negotiations and enforcement of scheduled payment arrangements Collector

First Source - Belleville, IL

January 2010 to June 2010

Handle accounts, rotate accounts to insurance companies and state agencies

• Handle medical bills and prepare accounts for law suits Collector III

Afni, Inc - Saint Charles, MO

February 2008 to January 2010

Processing inter-departmental correspondence to expedite the Resolution of account related matters

• Skip-tracing and mentoring new hires over a six month period

• Structuring an efficient call back strategy to drive productivity level and build strong customer relations Customer Service Representative

Consumer Protection Services - St. Louis, MO

August 2007 to February 2008

Sell warranties and negotiate prices on extended warranties Octavius Mosley Sr. 618-***-****

Account Manager/Trainer/ Repossession Supervisor

GC Services/GMAC - St. Louis, MO

August 2003 to July 2007

Handling a high influx of inbound calls pertaining to the reconciliation and collection of delinquent accounts

• Preventing impending loss and increasing profitability through Negotiations and enforcement of scheduled payment arrangements Education

Associate of Applied Science

Metropolitan Community College - East Saint Louis, IL 1995 to 1997

Skills

Experienced skip tracer, knowledge of the FDCPA, skilled negotiator, and experienced 1st party and 3rd party collector (10+ years)

Additional Information

QUALIFICATIONS:

Collections and resolutions specialist with over 10 years of Credit and Collections experience. Areas of expertise include conflict resolution, negotiation, and credit risk assessment. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills.



Contact this candidate