Customer Service Manager
Resume:
Octavius Mosley Sr.
O'Fallon, IL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Resolution Specialist
U.S. Bank - Olivette, MO
October 2016 to Present
Handling inbound and outbound calls in a fast paced environment, determining if a account meets the requirements for a hardship, and educating the cardholders of there account profile. Manager
Ditech - Earth City, MO
May 2013 to July 2016
Managing a team of 8 to obtain their monthly goals, handling difficult calls that the SPOC may encounter. I also distribute a daily game plan for the SPOC'S to follow and service observe calls to give constructed criticism when needed.I also have knowledge of the FDCPA guidelines. Mortgage Collector Representative
Greentree Servicing - Earth City, MO
October 2011 to May 2013
Handle inbound and outbound calls in call center
• Establish modifications and refinancing
• Process repossessions of homes
• Negotiate payments to prevent foreclosures
• Handle 30-120 days delinquency accounts
Auto Deficiency Collector Representative
CNAC - Belleville, IL
June 2010 to October 2011
Handling a high influx of inbound calls
• Reconciliation and collection of delinquent accounts
• Preventing impending loss and increasing profitability through Negotiations and enforcement of scheduled payment arrangements Collector
First Source - Belleville, IL
January 2010 to June 2010
Handle accounts, rotate accounts to insurance companies and state agencies
• Handle medical bills and prepare accounts for law suits Collector III
Afni, Inc - Saint Charles, MO
February 2008 to January 2010
Processing inter-departmental correspondence to expedite the Resolution of account related matters
• Skip-tracing and mentoring new hires over a six month period
• Structuring an efficient call back strategy to drive productivity level and build strong customer relations Customer Service Representative
Consumer Protection Services - St. Louis, MO
August 2007 to February 2008
Sell warranties and negotiate prices on extended warranties Octavius Mosley Sr. 618-***-****
Account Manager/Trainer/ Repossession Supervisor
GC Services/GMAC - St. Louis, MO
August 2003 to July 2007
Handling a high influx of inbound calls pertaining to the reconciliation and collection of delinquent accounts
• Preventing impending loss and increasing profitability through Negotiations and enforcement of scheduled payment arrangements Education
Associate of Applied Science
Metropolitan Community College - East Saint Louis, IL 1995 to 1997
Skills
Experienced skip tracer, knowledge of the FDCPA, skilled negotiator, and experienced 1st party and 3rd party collector (10+ years)
Additional Information
QUALIFICATIONS:
Collections and resolutions specialist with over 10 years of Credit and Collections experience. Areas of expertise include conflict resolution, negotiation, and credit risk assessment. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills.
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