Customer Service Representative

**** ******** **** *** *** INDIANAPOLIS, IN *****

317-***-**** *********@***.***

SARAE WILLIAMS

OVERVIEW

Reliable Warehouse Worker with extensive experience operating order picker and electric pallet jack. Hard-working Warehouse Worker with 5+ years’ experience in a warehouse pick/pack fulfillment and distribution environment. Reliable and hard-working warehouse operator committed to getting the job done as quickly, efficiently, and safely as possible.

Customer Service Representative - Client Relations - Data Entry - Highly enthusiastic customer service representative with 2+ year’s client interface experience. Proven ability to establish rapport with clients. Motivated customer service representative with over 3 years retail experience in a fast-paced environment.

CORE STREGNTHS

WORK OF EXPERIENCE

Production Associate 09/2013-CURRENT LIDS/HATWORLD Indianapolis, IN

Current position as a Shipper, working with UPS Worldship, NAV and Solochain programming. Label, package, tape, and stack orders and boxes. Worked in shipping for 1+year(s), excelled into four other departments within the company which includes packing, picking (operated Scissor Lift and order picker), QC, and Counting. I have received and completed data software training throughout working in different areas.

Production Associate 10/2011-08/2013 Hologic Inc. Zionsville, IN

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety. Responsible for careful handling of all merchandise to avoid damage. Assembled product containers. Attached identifying tags to containers. Packed containers and re-pack damaged containers. Read work orders and received oral instructions to determine work assignments and material and equipment needs. Used item numbers to properly stock warehouse. Cleared damaged items.

Production Associate 03/2009-08/2011 Roche Diagnostics Inc., Indianapolis, IN

Loaded and unloaded pieces into boxes for shipment. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Responsible for careful handling of all merchandise to avoid damage. Staged final products for shipment. Assembled product containers and crates. Attached identifying tags to containers. Packed containers and re-pack damaged containers. Read work orders and received oral instructions to determine work assignments and material and equipment needs. Recorded numbers of units handled and moved, using daily production sheets or work tickets.

CSR 08/2008-02/2009 All American Direct Indianapolis, IN

Implemented new processes and systems for improving customer service satisfaction. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a larger growth in revenue. Organized weekly sales reports for the sales department to track product success. Described product to customers and accurately explained details and care of merchandise. Computed accurate sales prices for purchase transactions.

EDUCATION

Indiana University Northwest 08/2007 Major: Business Degree: Not Completed Gary, IN

Emerson School for the Visual and Performing Arts 06/2007 Diploma Gary, IN

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