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Customer Service Real Estate

Escondido, California, United States
January 09, 2018

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Silvia L. Wallace **** Riverboat Dr. Eastvale, CA 91752 951-***-****

Resume Profile

I am a fast-minded, creative problem solver that thinks outside the box. I love challenges and new job opportunities. I’ve been in the management business over the years providing exceptional customer service, demonstrating strong organizational and analytical skills. I worked closely in all aspects of logistics as of a transaction coordinator from basic files to staff and client relations with the use of creative and proven ideas and strategies to ensure that results exceed every expectation from securing the sale and/or customer satisfaction negotiating contracts, follow-up and ensuring contract fulfillment, to include meticulously tracking details, due dates, budgets, and payments, deadlines and itinerary creation by agenda. My main goal has always been to go above and beyond specified tasks to ensure all the logistic, files, contracts, sales, were completed exceeding our clients satisfaction.



1993- High School Diploma

Other training and certifications:

-Real estate Contracts - 2016

-Real Estate Disclosures by design - 2016

-CA Occupational Car salesperson License -2017


Hard Working and Self Motivated.

Strong Communications Skills - Bilingual fluent English /Spanish.

Strong Analytical Skills.

Reliable and Flexible.

Highly Organized, Take Pride In Work.

Skilled in Microsoft Office Products


Escondido Auto Super Center

Escondido, CA.

Loan Processor 04/2017 – 10/2017

Job Responsibilities:

Verification of customer personal information, handling draw loan documents and loan package disclosures with customers. I was responsible to ensure all contracts were signed and fulfillment on each new vehicle purchase transaction.

Processed payments as down payment, deferred payments and total amount of vehicle’s purchase price, including (cash deals).

Responsible to package, email or mail out purchase orders to appropriate lienholder to finalize auto loans.

Handling any outstanding lienholder’s stipulations prior to funding.

Distribution of all necessary DMV documentation to the DMV department for title and registration purposes.

Answering multi-line incoming calls and direct them to appropriated department and outbound calls following up with existing customers regarding past due and future payment reminders.

Gathering and collected all necessary information regarding trade vehicles as payoffs, titles, and lien release with current lienholders.

Notify and distributed current local fines and fees to existing customers for immediate payments.

Responsible to create and maintain all vehicles key tags and update vehicle inventory report on a daily basis.

Handling sales representative’s daily floor and phone rotation, sort incoming mail, faxes courier deliveries and office supplies inventory.

Responsible to verify and update monthly recall inventory report.

Cabling Plus

San Marcos, Ca.

Executive Administrative Assistant 09/2015 – 04/2017

Job Responsibilities:

Supported both the owner and sales manager in day to day office tasks.

Prepared sales reports, balance sheets, and collection reports.

Sort incoming mail, faxes, and courier deliveries for distribution.

Set up new internal vendors.

Assisted in collection calls and managing accounts receivable.

Forward voice mail from the general mailbox to the appropriate staff member.

Purchase, receive, and store the office supplies ensuring that basic supplies are always


Set up and coordinated all travel, trade shows, and special events.

Update and ensure the accuracy of the organization's databases.

Back-up electronic files using proper procedures.

Provide secretarial and administrative support to management and other staff.

Coordinate the maintenance of office equipment.

Assisted in customer quotes and marketing programs.

Secure Funding

West Covina, Ca.

Senior transaction Coordinator 08/2011-09/2015

Job Responsibilities:

Supervised all company real estate transactions from the opening of escrow through the final closing.

Worked in conjunction with both sellers and buyers agent in obtaining all required inspections, appraisals, loan conditions and all required documents in the selling and purchasing of real estate property within the State of California.

Be the contact point between both sellers and buyers agent. I would coordinate any service needed to close on any given transactions. I would be responsible for as many as 30-40 transactions per month.

Managed entire document control system and management.

Cinco Inc.

West Covina, Ca

Real Estate Division Supervisor 01/2007-08/2011

Job Responsibilities:

Assisted the sales team with all customer service tasks, while ensuring sales and customer service goals were met.

Supported all receptionist tasks and duties

Served as interpreter between realtors and clients.

Prepared, submitted offers for acceptance.

Managed listings for showings, Inspections and open house.

Make sure all files had all necessary documentation before the close of escrow.

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