Manager Customer Service
Resume:
PATRICK LAMOTHE
Rego Park, NY 11374
Mobile: 347- 866-8996
**************@*******.***
PROFILE:
Results-driven professional with 10+ years experience in the customer service industry. Detail-oriented with talent for communicating well with a range of personalities. Consistently assumes responsibility to complete projects in a timely manner, both independently and on teams.
CAREER ACCOMPLISHMENTS:
Strong yearly results outperforming all sales personnel for 4 years from 2009 to 2013
Consistently met monthly Q3 and Q4 targeted sales with severe staff shortages in 2005
Best Monthly Store Sales for June 2006 (Rite Aid – Jamaica Store)
Successfully completed 24-week MIT training program in 2005 (Rite Aid)
Store recognized for ‘Best Christmas Display’ in December 2002 (Duane Reade – Astoria Store)
Promoted in March 2003 to oversee a larger volume location (Duane Reade - Flushing Store)
Promoted to Assistant Store Manager in May 2002 (Duane Reade – Rego Park Store)
PROFESSIONAL EXPERIENCE:
Forrest Solutions Group - New York, NY 04/2007-Present
SALES ASSISTANT – United Nations Department of Public Information
Identified targeted inventory levels for items to satisfy customer orders and meet inventory goals.
Ordered/organized supplies and prepared requisitions to replenish merchandise on hand through negotiations with 3rd party vendors (Motivators, OfficeMax, Publishers, etc.).
Stayed current on incoming publications and required book knowledge in order to adhere to up selling initiatives.
Managed tour and travel group requirements for bulk orders, billing, and arrival/departure requests through close coordination with all operational departments.
Coordinated on-site/off-site special group events such as book signings, exhibitions, and conferences including posters and products for sale within the UN.
Prepared/Verified all shipments, sort of merchandise, and return materials using DHL/UPS services (ITRAX) adhered to targeted timelines.
Provided administrative tasks consisting of filing invoices, proofing/preparing documents (WORD), preparing expenses (EXCEL), sending out faxes and fielding phone/email calls as well as other duties designated by Senior Sales Manager.
Rite Aid Pharmacy - New York, NY 01/2005-12/2006
ASSISTANT MANAGER - Jamaica Store 06/2005-12/2006
Utilized Workforce Management (KRONOS) software to complete the associate work schedule.
Supervised employees engaged in sales work by providing leadership/development for associates as well as communicating career opportunities and provided regular performance feedback.
Took merchandise inventory, reconciled cash with sales receipts, kept operating records and prepared daily record of transactions.
Received merchandise deliveries from vendors and distribution centers; verified accuracy and entered vendor invoices into the accounts payable system.
Identified/Escalated any theft, inventory shrinkage and vandalism issues to minimize loss of revenue and merchandise.
Assisted the Pharmacy and One-Hour Photo departments during high customer volume.
Requested store maintenance to adhere to all regulatory and compliance legislation and policies.
MANAGER IN TRAINING (MIT) 01/2005-06/2005
Analyzed operating reports and made recommendations for improvement.
Collaborated with store manager in the operation of the retail store through the execution of company business plans/objectives to increase POS.
Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates.
Ensured the store opened and closed at the appropriate time with the proper procedures followed for cash transactions and bank.
Executed weekly sales ads and price changes as well as processed recalled, damaged, outdated, and transferred merchandise.
Duane Reade Pharmacy - New York 06/1994-12/2004
ASSISTANT MANAGER - Flushing Store 12/2003-12/2004
ASSISTANT MANAGER - Astoria Store 12/2002-12/2003
ASSISTANT MANAGER – Rego Park Store 05/2002-12/2002
Enforced all policies/procedures to ensure excellent customer service is provided to maximize the P&L performance of the store.
Conducted surveillance/physical security checks to recommend preventive loss and detection management methods.
Merchandised the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensured all merchandise is set up according to plan-o-grams received from the corporate office.
Interacted with vendors to order ad, seasonal, and basic merchandise for the store.
Solicited new vendor accounts and established new advertising policies.
Conducted meetings with store personnel in order to outline and initiate new weekly sales circular policies.
Supervised employees and resolved conflicts as well as assisted with onboarding process; interviewed, hired and trained employees.
Maintained payroll in accordance with corporate regulations and policies.
Prepared the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is orderly and accessible.
STORE CLERK - Rego Park Store 06/1994-05/2002
Unpacked and examined incoming shipments and recorded overages, shortages and damaged items.
Compared information on purchase orders and/or shipping notices to goods received to verify accuracy of order and maintain records.
Attached or changed price tags on items to prepare merchandise for sales floor display.
Ensured accuracy of documentation of outgoing shipments (i.e. transfer and manifest).
Utilized merchandise moving equipment such as hand trucks or pallet jacks, to move shipments from receiving platform to storage area.
Assisted with unloading, handling and moving freight as needed.
SKILLS:
Windows 2000, Windows NT, Office 2000-97, Microsoft Word and Excel, Lotus 123, KRONOS, ITRAX; Working knowledge of physical security systems including alarms, EAS, CCTV and lock and key.
EDUCATION:
St John’s University Jamaica, NY Graduated: January 2002
B.S. Criminal Justice
Contact this candidate