Human Resources Customer Service

KAILASH MALI

Toronto, ON

Email: *******.******@*****.*** Phone: 416-***-**** LinkedIn:linkedin.com/in/kailash-m-39519915

RECRUITMENT PROFESSIONAL

SUMMARY

Proactive and result driven recruiter with 8 years of end to end (full cycle) recruitment experience in three diverse industries viz. Insurance, Pharmaceutical and Automobile. Proven ability to motivate personnel to reach desired individual and specific company objectives. Dedicated to maximize profit and providing impeccable customer services by hiring right talent.

HIGHLIGHTS

Full cycle hiring process

Sourcing using multiple channels

Candidate sourcing/screening

Interview and access candidates

Compensation negotiation

Applicant tracking system – Taleo, Jobvite etc.

Record & file management

Verifying work experience

Time management

Posting job opportunities

Networking

Process improvements

Team management

Job evaluation

SUMMARY OF QUALIFICATIONS

Experienced in evaluating and creating recruitment budgets, with an exceptional understanding of how to bring profitability and success to an organization

Superior ability to attract talent at different levels within assigned budget and time

Strong ability to assess qualifications/personality and cultural fit by connecting and gaining the trust of candidates

Effectively source, screen, place and manage highly qualified candidates in a high volume, goal driven environment

Identify potential candidates utilizing various recruiting channels including indeed, monster, career builder, internal database, referrals, linkedIn, networking events, social media, cold calling etc.

Outstanding ability to efficiently manage multiple hiring requirements and day-to-day business operations

EXPERIENCE

SBI General Insurance Company Ltd Mar 2012 to Nov 2017

SBI General Insurance Company Limited is a joint venture between State Bank of India and Insurance Australia Group (IAG). SBI General Insurance has its operations in nearly 21000 branches. It follows a robust multi-distribution model encompassing Bancassurance, Agency, Broking and Retail Direct Channel

Lead Talent Acquisition

Work closely with senior management & hiring managers to identify staffing requirements and develop recruitment and selection strategies

Lead team of 2 recruitment executives and did bulk hiring of 450 front line sales & 110 corporate professionals.

Reduced average cost per hire by 20% and days to fill positions by 15%

Reduced hiring cost by 10%, using low cost channels of recruitments like internal job posting, intranet career postings, job portals, employee referrals, LinkedIn, newspaper advertisements, etc. for hiring

Managing recruitment requisitions by posting job descriptions to appropriate job boards/sites and social media platforms by using the ATS - applicant tracking system.

Implementing psychometric tests like Thomas profiling, strength finder test etc. for selection of leadership roles

Created job description directory covering 150 different roles

Developed recruitment tracker for reviewing open positions on fortnightly basis and to fast track closure of critical positions

Developed interview guide for hiring managers and trained them on recruitment procedure, process and strategies

Developed tracking mechanism to keep the selected candidate engaged post offer till joining the organization

Conducting & branding mass recruitment drives internally and externally for closing front line sales positions and customer service executives for contact centre

Types of positions closed include finance managers, actuarial analyst, underwriters, operations executives, claims investigators/managers, risk managers, marketing managers for retail/SME/Corporate business, brand managers etc.

Maintaining database & industry mapping of niche profiles for future reference

Assist the human resources team with various adhoc projects – job evaluation, compensation, policy, processes, employee engagement, career mapping etc.

Givaudan Pvt. Ltd. Nov 2011 to Mar 2012

Givaudan is a Swiss manufacturer of flavors, fragrances and active cosmetic ingredients. It is world’s largest company in the flavor and fragrances industries. It is one of Switzerland’s 30 biggest listed companies in terms of market capitalization, having an overall market share of 25%

Human Resource Generalist

Engaged with campuses/top B Schools and hired 8 Management Trainees under Management Development Program using business simulations/case studies

Executed orientation program for new hires on weekly basis and communicating human resources policies, procedures and programs to employees and address their queries while on boarding them

Providing payroll inputs, tracking attendance and assist managers and employees with payroll inquiries

Maintaining records/employees files and statistical reports concerning personnel-related data for 500 employees

Types of positions closed include business development managers, flavorist, perfumers, chemical engineers, marketing managers, production managers etc.

Lupin Limited Nov 2007 to Oct 2011

Lupin is the 4th largest generic pharmaceutical Company globally by market capitalization, having USD 2.55 billion in revenues. Lupin’s businesses encompass the entire pharmaceutical value chain, ranging from branded and generic formulations, APIs, advanced drug delivery systems to biotechnology

Manager Human Resources

Hired 250 sales and 70 professionals for Corporate office within assigned cost budget and time

Developed online tool LKAT for quality hiring of front line sales professionals

Created opportunities for strategic alliances and partnerships with colleges/technical schools and establishing a recognizable "employer of choice" reputation for the company.

Built pool of internal and external database for niche profiles like scientists, researchers, regulatory professionals, statistical scientists, super specialty marketing managers etc.

Designed and launched on boarding process called “Red Carpet Welcome” to enrich experience of new joiners/hires

Administered the employee exit process and provided departing employees with pertinent and accurate information

Conducted weekly follow-ups with field and site management to determine the effectiveness of recruiting and retention plans.

Completing on boarding paperwork for all new joinees

Maintaining personnel files and updating HRIS on daily basis

FIAT Automobiles Jun 2006 to Oct 2007

Fiat is the largest automobile manufacturer in Italy, having presence of its vehicle across globe. Fiat Automobiles has received many international awards for its vehicles, including nine European awards and is ranked many times as the lowest level of CO2 emissions by vehicles sold in Europe.

Assistant Manager - Human Resources (Management Trainee)

Hired 70 engineers and 25 professionals for corporate office, by handling full cycle recruitment independently, from sourcing to offer roll out

Types of positions closed include purchase managers, automobile/mechanical engineers, workers, technicians, assembly line managers, production managers, quality assurance managers, mechanics, electricians etc.

Completing on boarding paperwork for all new joinees

Conducted new orientation program for all new recruits on monthly basis

Updated hiring information in HRIS system on daily basis. Input transactions pertaining to exit, transfer, employee mapping change etc.

Maintaining personnel files

INFORMATION TECHNOLOGY

Knowledge of PeopleSoft SAP HR Applicant tracking system like Taleo, Home grown etc.

Certified in conducting behavioral interviews

ACHIEVEMENTS

Rewarded CEO award for timely closure of open positions and reducing per hire cost by 20%

Rewarded excellence awards for significant contribution in the organization restructuring project “RISE”

Achieved high performance ratings & role enhancement in all organizations

EDUCATION

MASTERS IN LABOUR STUDIES from Mumbai University (2006), India

BACHELORS IN PHYSICS AND COMPUTER SCIENCE from Mumbai University (2003), India

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