Customer Service Management

Tequila Hudson

**** ***** ***** **. *** ** Baytown, TX 77521

832-***-**** *************@*****.***

Date available to begin work: Immediately

SUMMARY STATEMENT

I currently have sixteen years, collectively, of experience in management, customer service, sales consulting. In addition to my experience I have held a variety of positions including supervisory and managerial roles. Throughout my working career, I have been recognized for excellent interpersonal and communication skills with the ability to relate quickly to a wide range of cultures, personalities, and organizational levels. I have demonstrated the ability to work well independently and as an active team member and to effectively analyze and resolve problems related to a wide range of client and associate issues within diverse organizational environments. On several occasions I have been acknowledged for being conscientious, professional, a team player, and for having an intense commitment to all aspects of the job and organizational goals.

PROFESSIONAL SKILLS

Education

High School Diploma and Some College Education

Employment

My self-motivation, hard work and dedication all contribute to the continuing success of my employer. I am technically inclined, a natural leader, and a team player.

Personal

I have a strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. Organized and focused.

PROFESSIONAL WORK EXPERIENCE

Wal-Mart Distributions center, May 2012 – Present

Houston, TX

Fulfill online customer order from store inventory while following quality, packaging and shipping standards.

Utilize inventory management systems to scan, process and research merchandise shipments. Provide general support to the store e.g. customer service set-up special events, organize stockroom and inventory count

Ezpawn Corporation, March 2000 – 2012

Management Baytown, TX

To set priorities, delegate, motivate and develop your people, coach them to become top performers and communicate objectives and goals. To grasp the scope and objectives of projects, recognize the roles and responsibilities of others, use PM tools to stay on track and become an effective member of a cross-functional team.

Leadership

Interpersonal Ability

Collaboration

Organizing and Planning

Problem Solving/Judgment

Flexibility/Adaptability

Initiative

Communication

VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Power For Life, Org.

Houston, TX

Help church ministry conduct church services, and feed the less fortunate in greater Houston area. Also feed the homeless for Thanksgiving and Christmas.

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