David J. Lorenz

Raleigh, NC ***** 910-***-**** ac3xzw@r.postjobfree.com

https:// www.linkedin.com/in/david-lorenz-254724a4

Technical Systems Analyst

Results-focused Systems Analyst, Software Implementor and Project Manager with more than 20 years of experience providing effective technical consulting solutions to customers in Healthcare and Public Safety sectors. Possess a combination of technical systems analysis, friendly customer support soft skills and Project Lead to provide root cause analysis and resolution of reported software implementation issues. Demonstrated ability to provide effective support to customers while complying with technical, budget and time constraints. Seeking to benefit an organization by improving performance, return on investment, and quality through product implementation and system support.

Areas of Expertise & Technical Skills

•Project Manager/Project Lead

•Microsoft AD/Exchange Migrations

•Client /Server Troubleshooting

•MCSE / Cisco Router Support

Professional Experience

•Software Debugging

•Network Operations Support

TriTech Software Systems, Wilmington, NC 2011 - 2017

Technical Systems Analyst

Provided technical support to customers of TriTech to resolve reported software and system issues. Maintained current knowledge of TriTech application enhancements, updates and patches. Developed customer focused webinars and KB articles to increase knowledge base of product. Defined and reported application problems by conferring with clients; evaluating procedures and processes. Identified Software Development Life Cycle inefficiencies through research, testing, and replication of reported software defects and escalated to engineering. Delivered and installed software patches in Client/Server environment. Maintained high level of Customer satisfaction statistics with effective, timely results-based resolutions.

Key Accomplishments:

•Provided Server and PC implementation support to mitigate software installation issues.

•Technical writer of Knowledge Base (KB) articles to resolve software installations.

•Provided technical support and training to agencies using the TriTech Suite of applications.

•Executed SDLC analysis and testing in VMware lab to reproduce reported defects to escalate to engineering.

•Provided Tier 2 level support to resolve reported system outages of applications in MS SQL environment.

•Managed high volume of software issues reported via phone, email and Salesforce.

•SME for suite of TriTech Software (Inform/RMS Web, Inform IQ, FBR, 3rd party interface engines and legacy software.

Independent IT Consultant 2008 – 2011

Provided technical support to residential and small business customers. Conducted research and troubleshooting to identify and resolve issues. Recommended and installed upgrades to hardware and software to meet customer needs.

Key Accomplishments:

•Technical support services included PC troubleshooting and repair, home security assessments, home automation installations and network infrastructure solutions.

•Designed and deployed secured LAN, WAN and VoIP products during construction period.

ACS Healthcare 2006 - 2008

Project Manager, Technical Services

Assessed customer workflows, developed and executed detailed project plans for improved efficiencies with large healthcare systems. Ensured timely delivery of project within scope and budget. Successfully managed client relationships.

Key Accomplishments:

•Managed Active Directory/Exchange migration to Exchange 2007 for University of Massachusetts for 30 locations in a multi-phased implementation over a twelve month period.

•Mitigated reported access issues with AD/Exchange user accounts and legacy applications during the migration to Exchange 2007 for UMASS and all 30 remote office locations.

•Developed Disaster Recovery and Business continuity plan to assure access to UMASS network, email and applications for employees working from home utilizing Checkpoint appliance solution.

•Collaborated with CEO and UMASS stakeholders daily to achieve required milestones and change requests.

•Perform risk analysis with UMASS Project Manager and IT Director to minimize project risks.

•Developed Operations Guide and Help Desk troubleshooting guides to support applications.

•Met all required milestones on time and under budget to successfully complete the migration.

•Additional projects include; Active Directory consulting, mapping layer 2 Cisco switching environment, Nursing Compass Business Intelligence and Revenue Cycle Compass Business Dashboard implementation for large hospital institutions.

Digital Prospectors Inc. 2005 – 2006

Consultant, Exchange/Active Directory Migration (contract for eight Siemens Medical Solutions SOCs in US and Germany)

Collaborated with project team to implement project plan and ensure Active Directory environments successfully migrated to the new environment with minimal impact for large healthcare systems provider.

Key Accomplishments:

•Analyzed current Active Directory/Exchange environment of 12,000 users and developed a detailed project plan for migration of key data elements to the new environment.

•Executed and performed analysis of test and pilot migrations to optimize successful migration.

•Mitigated reported access issues with AD/Exchange user account objects migrating between Exchange environments.

•Developed and implemented procedures to identify and tombstone obsolete and duplicate AD/Exchange user accounts.

•Provided Exchange administrator training via classroom presentations and workshops.

•Successfully migrated 12,000 users to Exchange 2003 while maintaining 99.9% availability on time and under budget.

Siemens Medical Solutions Health Services Corporation 2000-2004

Information System Consultant

Provided IT solutions and project management for customers to deploy successful technology solutions for 30 hospital institutions in 20 states. Served as a consultant providing IT connectivity solutions for Siemen’s suite of healthcare applications

•Deployed technologies included Net Access, OAS Gold®, Common Vocabulary Engine, Receivables Policy Manager, Rules Engine, Lawson, INVISION® RCO and ICO, OPENLink® 23.X, AnyQueue, PageSorter, and Page Center Plus.

•Managed and organized services consisting of AD installs and migrations, Data Center relocations, network switching infrastructure analysis, TCP/IP remapping, Single Sign-on and network infrastructure security analysis.

Education & Certifications

Associates degree in Network Administration and Security

Miller-Motte Technical College, Wilmington, North Carolina

Computer Hardware Institute – Technical Certificate

MCSE, CCNA

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