Customer Service Security
Resume:
Annette Foster
Highly organized with *+ years’ experience in fast paced working environments, known for her 110% loyalty and commitment, demonstrates excellent interpersonal skills, flexibility, and rapid decision-making ability. Immediate value offered:
Washington, DC
****************@*****.*** - 202-***-****
Over nine years’ experience performing general office procedures, where an in depth knowledge of office management principles and considerable experience in bookkeeping were obtained.
Effectively managed office operations, utilizing the following skill sets: Computer Proficiency: In depth knowledge of Microsoft Office software. Ability to learn new software applications. Communicate effectively with staff/executives – Effective verbal/written communication skills. Attention to detail, excellent planning, organizing and time management skills.
Customer-service orientation. Reliability. Experienced office administrator known for being highly organized and flexible, offering her dedication and ability to handle/lead office administrative work effectively. Has key functional administrative skills as follows: MS office Proficient – Word, Excel and Power Point. SAP experienced. Organizational skills – Arrangement of meetings and documentation. Leading office staff. Ability to prioritize and handle stress in fast paced environment. Fast learner. Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal-Communication skills.
Seeking a challenging position to apply my 9 years’ experience and skills as an administrator to ensure effective functioning of office work. Authorized to work in the US for any employer WORK EXPERIENCE
Supervisor/Security Officer
Diversified Protection Corporation - Alexandria, VA-January 2017 to Present Main-Contractor with Uniformed Services University of Health and Sciences (USUHS) complex Building A-E, Armed Forces Radiobiology Research Institute (AFRRI) 24/7/365 security. Monitor all (USUHS) personal, to include building occupants and visitors entering the parking area, for a valid Common Access Card (CAC), Parking Pass issued by Physical Security Department, Special Event Access Rosters and/or other authorized identification as dictated on a case by case basic by the Physical Security Department. Responsibility include (USUHS) complex Building A-E, (AFRRI), and Building 43,79, 46 and 47 to include all floors, stairwells and garage levels. Conduct continuous perimeter area, random patrols, freezer checks and ensuring that all exterior doors are secured.
McLean Security Operations Center (SOC)
Allied Universal Service (Booz Allen Hamilton) - Tysons Corner, VA-May 2016 to January 2017 Sub-Contractor with Booz Allen Hamilton for a 24/7/365 security operations center. Operation 2
for Booz Allen are Monday – Friday, 8am to 5pm, but the SOC is staffed 24/7 to include ALL 10 government holidays. The front doors are unlocked 6am-7pm. Employees are allowed to enter/exit the facility at any time, as long as they are using a Booz Allen badge. Most contractors have limited badge hours of 6am-9pm M-F and no weekend access. The SOC is responsible for providing an adjunct to the security site supervisor/shift supervisor. The SOC acts as the “Eyes and Ears” of the physical security operation by utilizing the video surveillance and communication equipment to direct the Security Officers to respond to security concerns. Operation Supervisor/Trainer
Universal Protection service - Gaithersburg, MD-December 2013 to February 2016 Responsibilities Provide subcontractor for Lockheed Martin for over two years and a direct employee to the clientele since March 2014 when I become the Lockheed Martin Lead for a 24/7/365 security operations center that monitored over 50 Lockheed Martin cleared facilities. Currently employed with Guardsmark as an Operator for our 24/7/365 security operations center as well as a backup Site Supervisor for our Lockheed Martin Gaithersburg, MD location. I handle daily tasks to include but not limit; monitoring numerous cleared sites and executing specific Lockheed Martin site tasks as they pertain to a specific location and their customer requirements, interacting with local guard force management, conducts weekly audits of local and site specific SOPs (Standard Operating Procedures) and MPS (Mission Partnership Statement) to ensure policies are being followed and are up to date and acknowledged by all coworkers when updates are made. I’ve completes scheduling and weekly vendor invoice reviews with the Lockheed Martin lead ensure accurate time charging, as wells as provides security support services to Lockheed’s clientele as needed or when requested. I established a record for being dependable (seldom missing a day and ensures planned off days are scheduled well in advance), very well organized, and demonstrates great leadership by taking the initiative to recognize and take action prior to before being asked. IT Specialist
Department of Defense - Washington, DC-October 2009 to May 2012 Responsibilities Identify and ensure all NAVSEA HQ NMCI NIPRNET and SIPRNET accounts identified for alternate tokens are issued. SIPRNET PKI deployment to all NAVSEA HQ end users. In addition, support the NAVSEA DEERs/RAPID site in performing CAC pin resets. Ensure all security requirements with regards to the CPR workstation and access to CPR equipment are completed. Perform IAVM Mgmt., PKI, CLO, CAC Pin reset, CVS TA, Alternate Tokens, Circuits, DVD Mgmt., ACB/CCB C&A, GNOC review and response tracking. I’ve establish a tracking system that provide weekly progress updates. Contributes to team improvement initiatives locally and across Warfare Center Divisions. Takes responsibility for personal development and acquiring knowledge and skills through continuous learning. Takes on challenging assignments to expand career experiences Administrative Assistant
Department of Defense - Washington, DC-June 2004 to October 2009 Responsibilities Provide administration support to staff. Specialized experience is work 3
experience responding to fluctuating workloads and advising individuals on clerical and administrative procedures. Screening and referring telephone calls and visitors to staff members or supervisor; scheduling appointments and making commitments for supervisor; making travel and conference arrangements; handling requests for information and resolving problems; meeting and dealing with all levels of government, private sector, and the public; reviewing incoming correspondence and reports and routing to the appropriate staff member or supervisor for action; and reviewing outgoing correspondence and reports for content, grammatical accuracy, and conformance to established standards. Involved in seat and unseated process with the DCIO Resources Mgmt. Processed badge request for on-site and off-site contractors. Ensured that the appropriate security clearance were on file for SEA OOI personal. GETS/WPS NAVSEA Administrative Representative. Written Standard Operating Procedure (SOP) for Government Emergency telecommunication service (GETS) to ensure that is current. Created and Maintained a functional mail box for GETS users. I provide a full range of secretarial services to NAVSEA OOI, including maintaining schedules, calendar, appointments, making conference and meeting arrangements, desk top publishing and graphics support, spreadsheet development. Duties include typing, filing, data entry, data compilation, and document scanning. The incumbent uses computers to perform a variety of recordkeeping, correspondence, and tracking operations. Responsibilities include: input information in databases and/or records; maintain spreadsheets for outside service consults; scan invoices and documentation. Keeps all concerned apprised of details in timely manner to assure commitments are kept without conflict and to conserve time as fully as possible. Dispose of office files in a timely and proper manner. Serves as the SEA OOI point of contact for authoritative guidance in regard to policy, format, and procedural correctness of all correspondence and other SEA OOI documentation.
EDUCATION
Certification in Security Administration
Strayer University-District of Columbia - Washington, DC 2008 to 2009
High school or equivalent
Anacostia Shs - Washington, DC
1998 to 2002
SKILLS
Microsoft (10+ years), Management (4 years), Windows (10+ years), Windows Xp (5 years), Inventory Control (3 years), Customer Service (10+ years), Receptionist (10+ years), Teaching
(3 years), Operations (10+ years)
AWARDS
4
DoD Navy Washington DC
*Special Act -5/2009 *NSPS Performance Increase -1/2009 *Suggestion Cash Award -12/2008
*Special Act -9/2008 *NSPS Performance Increase -1/2008 *Special Act -9/2007 *NSPS Performance Increase -1/2007 *Special Act -12/2005 *Special Act -10/2005 *Special Act
-9/2008 *Special Act -1/2006 *Certificate of Completion -8/2007 *On the Spot -4/2009 *On The Spot - 9/2007 *Service Award -7/2009
CERTIFICATIONS/LICENSES
Job Related Training
*Interpersonal Communications -USDA-8/2006 *Customer Service Excellence -USDA-9/2006
*Effective Government Correspondence -USDA-8/2005 *Fundamentals of writing -USDA-2/2007
*Budget Analysis Workshop -USDA-3/2007 *Information System Security Basics -3/2007
*Information Assurance Overview Policy -2/2007 *Information Assurance Magnetic Media
-2/2007 *Tech Refresh NMCI -2/2007 *Information Assurance Risk Mgmt. - 2/2007 *Microsoft Excel 101 -2/2007 *Information Assurance, PKI/CAC -2/2007 *Creating Effective Presentations
-2/2007 *DoD Information Assurance Awareness -9/2006 *Time Management -USDA 4/2007
*Computer Programming Design -2008 *Introduction to Network -2008 *Introduction to Relations database Mgmt. system -2007 *Networking security fund. -2009 *Disaster Recovery -2008 *DoD Information Assurance Boot Camp -4/2010 *A+ Certification:2006 -USDA-2/2010 *Security+ Certification -UDSA-5/2010
Security Officer
Since December 2013
Maryland Guard licence
CPR/AED
August 2016 to August 2018
DCJS
July 2016 to July 2018
PRIVATE SECURITY SERVICE REGISTRATION in VA PUBLICATIONS Education:
Strayer University B olling AFB, DC United States
Technical or Occupational Certificate 06/2009
Relevant Coursework, Licenses and Certifications:
Information Systems, Security Administration
Anacostia Senior High W ashington DC, DC United States High School or equivalent 06/2002
Job Related Training:
*Interpersonal Communications -USDA-8/2006 *Customer Service Excellence -USDA-9/2006
*Effective Government Correspondence -USDA-8/2005 *Fundamentals of writing -USDA-2/2007 5
*Budget Analysis Workshop -USDA-3/2007 *Information System Security Basics -3/2007
*Information Assurance Overview Policy -2/2007 *Information Assurance Magnetic Media
-2/2007 *Tech Refresh NMCI -2/2007 *Information Assurance Risk Mgmt. - 2/2007 *Microsoft Excel 101 -2/2007 *Information Assurance, PKI/CAC -2/2007 *Creating Effective Presentations
-2/2007 *DoD Information Assurance Awareness -9/2006 *Time Management -USDA 4/2007
*Computer Programming Design -2008 *Introduction to Network -2008 *Introduction to Relation database Mgmt. system -2007 *Networking security fund. -2009 *Disaster Recovery -2008 *DoD Information Assurance Boot Camp -4/2010 *A+ Certification: 2006 -USDA-2/2010 *Security+ Certification -UDSA-5/2010
Language Skills:
Languag
e
Spoken Written Read
English Intermediate Intermediate Intermediate
Professional Publications:
To obtain a challenging position in which it is possible to utilize and further develop my given skill set and experience. Proven ability to execute projects within strict time and budget constraints along with extensive academic credentials. Has demonstrated sharp leadership, communication, analytical and technical skills. Expect in strategic planning, implementation, account management, management and team facilitation. References:
Name Employer Title Phone
Antoine Wall 202-***-****
Timothy Dietsch Lockheed Martin Security Lead 301-***-**** Greg Dasher Department of Navy DCIO 202-***-**** Angel
Christiansen-Rom
an
Diversified Protection Corporation
Operation
Manager
Samuel Johnson Diversified Protection Corporation
Program
Manager
571-***-**** Indicates professional reference
Additional Information:
*Special Act -5/2009 *NSPS Performance Increase -1/2009 *Suggestion Cash Award -12/2008
*Special Act -9/2008 *NSPS Performance Increase -1/2008 *Special Act -9/2007 *NSPS Performance Increase -1/2007 *Special Act -12/2005 *Special Act -10/2005 *Special Act
-9/2008 *Special Act -1/2006 *Certificate of Completion -8/2007 *On the Spot -4/2009 *On The Spot - 9/2007 *Service Award -7/2009
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