*** ******** ***** **********, ** *****

Cell: 609-***-****

ac3xyq@r.postjobfree.com

Summary

Resourceful Call Center Representative in the medical field, who consistently meets and exceeds productivity goals. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Troubleshooting

Service and Support

Problem Solver

People Person

Computer Software Savvy

Conflict resolution

Critical thinker

Professional Experience

Underwriters Support Specialist

Jimcor Agency Mount Laurel, NJ 02/2017-

Index client information to present to the Underwriters.

Create client files needed to assist in obtaining insurance.

Communicate with Underwriters to assure client information is correct.

Review and sort applications into correct workflow.

Proficient use in system used by company. i.e, ALIS, Outlook, DMS, BMS.

Patient Access Specialist

Randstad Emp. Agency/ Cooper Hospital Camden, NJ/ Philadelphia, PA 7/2016-02/2017

Schedule doctor’s appointment for patients of Cooper Hospital

Assist patients with finding specific physician information.

Use detailed systems to carry out duties such as IDX, Epic, ACombina, Navinet, Passport.

Customer Service Representative

Randstad Consultants/ Transition Pharmaceutical Services Trevose, PA 1/2016-5/2016

Inbound & outbound calls to assist patients with obtaining medication.

Provided eligibility information to patients regarding insurance.

Processed payments and shipped medication as needed.

Communicated with pharmacy technicians and Pharmacists to ensure the patients receipt of necessary and correct medication.

Customer Care Specialist

Xerox Cherry Hill, NJ 10/2015-11/2015

Handle inbound call volume to assist with Healthcare benefits enrollment.

Provided information on plan details while making elections.

Exceeded company expectations by maintaining 100% average on each call.

Customer Service Representative

Towers Watson Mount Laurel, NJ 10/2014-4/2015

Health Benefit Administration in a Call Center environment

Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Processed high inbound and outbound call volume to submit elections during Open Enrollment and ongoing processing.

Exceeded corporate target by achieving customer satisfaction rating of 95%.

Health and Welfare Administrator/ Customer Care Specialist

Xerox Cherry Hill, NJ 10/2011-2/2014

Solve Direct Billing cases using specific computer software used by the company, I.e. Billview, Microsoft Word, Excel, PowerPoint.

Reviewed dependent eligibility document,. I.e. Birth Certificates, Marriage Licenses, Divorce Decrees, etc.

Work with upper management to ensure appropriate changes were made to improve customer satisfaction.

Developed effective relationships with all call center departments through clear communication.

Handle high call volume to assist with Health benefit elections.

Customer Service Representative

TD Bank Call Center Mount Laurel, NJ 2009

Assist customers with account information such as balances, transfers, credit protection, etc.

Utilized great phone manner and computer skills while navigating the system to provide accurate information.

Nursing Assistant/ EKG Technician

Virtua Memorial Hospital Mount Holly, NJ 2005-2007

Provided optimum patient care as a professional NA within acute-care, rehabilitation in a hospital setting.

Showed strong clinical skills while assessing vital signs, glucose checks for Oncology Unit.

Prepared accurate reports for Registered Nurses when assessing patients.

Administered EKG testing according to proper procedure.

Gained experience in providing pre and post operative care.

Sales Associate/ Customer Service Rep

Citigroup Long Island, NY 2002-2005

Assisted customers with credit card activation and other banking needs, while advising on financial matters pertaining to eligibility.

Used opportunity for cross-selling and creating an interest in other products.

Encouraged the team to meet quotas while exceeding company expectations.

Certified Nursing Assistant

The Elms of Cranbury Nursing Home Cranbury, NJ 2001-2002

Maintain total health care for geriatric residents.

Assisted with daily living activities such as meals, transferring patients using assistive devices, bathing, grooming and dressing.

Communicated resident status with their families and administrative staff.

Prepared Concise and complete reports for RN.

Education

EKG Technician Certification

Burlington County College

Willingboro, NJ 4/2006-6/2006

SUNY Farmingdale University

Long Island, NY 1996-1999

Liberal Arts & Sciences

Diploma

Far Rockaway High School

Queens, NY 1992-1996

References available upon request

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