Customer Service Microsoft Office

RAFIQUL ISLAM

**** ******** ******

Regina, SK. S4P 1L3

****.***@*****.*** Cell: 306-***-****

SKILL HIGHLIGHTS

A people person, love to work as a team player and grow

Able to learn and teach new technology quickly in new environments

Service oriented and customer related management skills

Positive approach to take challenge

Expertise in the use of Microsoft Office products and ability to learn various in-house computer software

High attention to detail and ability to multitask

Strong organizational and good time management skills

Customer service experience

Ability to work in a fast-paced environment

Excellent verbal and written communication

Flexible and available to interact with employees at all levels

Intermediate computer skills, including intermediate knowledge of the Microsoft Office Suite

WORK EXPERIENCE

Banquet Porter, DoubleTree by Hilton, Regina, SK, Canada (Oct 2017 - Present)

Covering tables with linen and skirting

Use of telephone and two-way radio in a professional and courteous manner

Following all details of the contract as per required room set-up

Refreshing and setup all the rooms promptly on time as per set standards

Merchandise Associate, Sears Canada Inc., Regina, SK, Canada (May 2017 – Oct 2017)

Greeting and delivered products to the customer

Received freight and convey shipments from the shipping/receiving platform to backroom

Processed, ticket, stored, moved, and display merchandise

Stocked, organized and presented new merchandise on the sales floor

Senior Sales Executive, Hyundai Heavy Industries Co., Ltd., Dhaka, Bangladesh (Feb 2015 – Jan 2016)

Achieved sales target individually and under executive team’s as per company policy

Communicated and established with target audiences and managing customer relationships for expand sales

Contributed and developed annual marketing plans, budgeting, strategies and business development of existing market

System Administrator, Hikerz Technologies, Dhaka, Bangladesh (April 2011 – Jan 2015)

Installed software and hardware equipment iMacs, MacBook’s, iPads, iPhones, iPods, Apple TVs, AirPort Extremes and Magic Mouse

Diagnosed and repaired hardware, software and network problems with computers

Updated Operating System, recovery and reset password settings

Web, online and desktop based software development and maintenance

Service Technician, Virgo International Contact Center, Dhaka, Bangladesh (June 2009- March 2011)

Used to talk to customers in a contact center environment serving their technical inquires

Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VoIP and more

Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms

Offered alternative solutions where appropriate with the objective of retaining customers and clients business

Changed and updated with system information

EDUCATION

Bachelor of Science in Computer Information System 2009

Independent University, Bangladesh

Dhaka, Bangladesh

ACADEMIC COURSES

Computer Hardware, Database Management, Cognitive Approaches to Information, IT in Business, Management Information System, Object Oriented

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