Sales Customer Service

MARCO CIARAVOLO

Address :Euroflats Building, Alabang

Birthday : 16 July 1986

Contact number :097********

Email: ****************************@*****.***

Working Visa : Yes

Career Objectives

I am a self-motivated and hard working person with an outgoing personality and high capacity for learning and adaptation.

Dynamic and used to work in a customer service environment and greatsense of responsibility. Enthusiastic about professionaldevelopment, committed and veryorganized.

Educational Attainment

- High School - “San Giuseppe Calasanzio” Scientific High School of Rome,Italy.

- University - “La Sapienza” University of Rome, Italy –Law

Work Experiences

PHILIPPINES

Senior Manager Plant Operations

Company Name Amado Group Corporation

Dates Employed May 2017 – Present

Location Binan,Laguna

*Manage the AGC Plant commissary for the 20 Boulangerie22 bakeries and 14 Bakery22 stores.

* Manage 93 people in the commissary. These individuals include experts assigned to the production of the items, quality control, logistics and store deliveries.

* Evaluate the quantity ordered from each store to guarantee that they meet the demand of the customers in order to prevent over or under production.

* Ensure that the line in each section is always clean, fast and efficient.

*Connect the production with warehouse checking every day to forecast if the ingredients and raw materials are complete for both normal and special production.

* Coordinate with all the stores about special orders or to organize their selling strategies, promotions and marketing campaigns.

* Seamlessly synergize with each department (Purchasing, Logistic, Warehouse, Production, Sales Operations, Graphics, Security) so that every new store opening, special production-delivery, normal production-delivery and all other deliverables in the company are smooth.

* Personally check that each item achieves the quality in texture, taste and color.

* Supervise the maintenance of plant machineries and ensure immediate issue resolution through constant contact with suppliers.

* Introduce new and authentic Italian recipes for pasta products.

* Served as the face of the company for various tv shows (Chinatown TV, Promo video, GMA's Umagang Kay Ganda, etc)

* Reduced the absenteeism rate from 7% to 0%.

* Reduced the number of the reject items to 0% by putting the right people in the right section.

* Reduced the overtime hours, creating a more efficient system of production, starting from the creation of the work orders until the packaging.

* Created a place to work effectively, productively and fostered a working environment that prioritizes the production, the welfare of the employees, and the economy of the company.

Chief Operations Officer

Company Name Red Pomodoro Italian Restaurant

Dates Employed Mar 2016 – Apr 2017

Location Region IVA - Calabarzon, Philippines

Created the recipes and chose the items to showcase on the menu.

Managed 14 employees and trained them on selling techniques, customer interaction, Italian food.

Studied and developed new dishes for the restaurant every month.

Took care of the store’s budget and profitability.

Sourced and liaised with the best suppliers, taking into account the best quality for price and availability.

Took care of marketing through traditional and modern media channels such as Facebook, Google and TripAdvisor.

Ensured that the quality and taste of the dishes are consistently excellent and that the cleanliness of the restaurant was always the best.

General Manager

Company Name Merk&Nit Merchandising

Dates Employed Jul 2013 – Feb 2016

Location Region I - Ilocos, Philippines

*Created marketing strategies for a location with low customer footfall and visibility

*Created a system of ordering, home delivery and installment plans

*Trained sales professionals on featuring products and goods sold at the shop

*Collaborated with the school of soccer that I founded, so the kids could have a supplier willing to provide for their needs and the shop in turn would have regular customers

*Coordinated with local politicians and suppliers to have the best quality goods,delivery service and price

*Managed 9 full time employees and and 3 part time

*Introduced technological devices ( imported phones, security systems, solar panels) from Korean and Japan.

Marketing Specialist

Company Name South East Gate Ph

Dates Employed Aug 2015 – Jan 2016

Location NCR - National Capital Region, Philippines

SOUTH EAST GATE PH (Italian and Chinese tiles)

- Marketing Specialist

- Sales Agent

- Keep Relation with Architects, Engineer and Contractor

- Look for and find customers( Architects, Engineers, Contractors, Developers) using google or going around the offices.

- Problem solving

- Team Leader

- Organization Office

- Creation Logo and Products Presentation

Work Experiences

ITALY

2012 – 2014

FATONE-GRASSO ATTORNEYS AT LAW, Rome, Italy – Advisor –

Administrative legal proceedings (summonses, divorces, real estate,civil and penal offence) and/or control for individual proceedings and internet research about the solution of the causes.

- Keep Relation with Clients

- Look for and find clients(disco club, soccer club, gym club, tennis club)

2009 – 2014

Gruppo Peroni Eventi,Via dei Prati della Farnesina, 57, 00135 Roma, Italia.

- Team Leader in different Samsung events

- Sales Agent( Door to Door, by calls and trough email)

-Determines eligibility by comparing client information to requirements

-Establishes policies by entering client information; confirming pricing.

- Managed events for samsung in various cities in italy (Milan, Turin, Caserta, Naples, roma)

- Melped in samsung event marketing

-Informs clients by explaining procedures; answering questions; providing information.

-Maintains communication equipment by reporting problems.

-Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

-Updates job knowledge by studying new product descriptions; participating in educational opportunities.

-Accomplishes sales and organization mission by completing related results as needed.

2009 – 2012

PROMOTIONAL ACTIVITIES, Rome, Italy

Management of promotional activities for famous brands (Hugo Boss, Samsung, Decathlon and others); interviewed and trained hostesses, Steward.

Knowledge :

Computer: Windows7/10, Microsoft Office, Internet applications, Social Network, Email,Web Research,Power Point.

Driving Licence(Philippines and Italian)

Personal qualities: Politeness and courteousness, honesty, dedication and sincerity.

Languages:

Italian - Native

English - Good

Spanish - Basic

Hobbies:

Travel.

Music(rock,classic,rap,jazz,blues)

Books.

Cinema.

Soccer,Tennis,Basket,Gym.

Guitar,Piano,Bass.

I hereby attest that the above information are true and correct to the best of my knowledge and ability.

Applicant

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