Service Microsoft

SUZZETTE MARSHALL

**** * ****** **, *****, FL ***04 *****************@*****.*** 678-***-****

OBJECTIVE

To acquire a position within a collections organization with the goal to develop further professional skills, roles, and responsibilities.

SKILLS & ABILITIES

-Microsoft Word

-Microsoft Excel

-Telephonic dialing systems

-Tracing procedures (TLO, Lexus Nexus)

-Communique Protocol

-Electronic Transactions

-FDCPA Policy Awareness

EXPERIENCE

SR. COLLECTOR APEX NATIONAL SERVICE

APRIL 2014 – APRIL 2017

Managed on delinquent accounts by placing outbound calls. Reported account changes and documented all transactions.

SR. COLLECTOR FINANCIAL ASSET MANAGEMENT

FEB 2012 – MARCH 2014

Served as student debt collector on delinquent loans by placing outbound calls and receiving inbound calls. Reported account changes and documented all transactions.

SR. COLLECTOR VITAL RECOVERY SOLUTIONS

FEB 2010 – FEB 2012

Managed delinquent accounts on credit cards and repossessed cars. Controlled accounts by outbound calls along with inbound calls.

EDUCATION

NORFOLK UNIVERSITY, NORFOLK, VIRGINIA

SOME COLLEGE

LEADERSHIP

For past 8 years I have overseen duties and responsibilities of fellow associates ensuring that they met there organizational goals and metrics.

REFERENCES

AVAILABLE UPON REQUEST

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