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Customer Service Sales

Hawally, Hawalli Governorate, Kuwait
January 07, 2018

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Hatem essam eldine Ashour

GSM. : +965********

E-mail :

Address : As-Sālmīyah

Personal Profile:

Acting as Team Leader

Handling the customer through listing and understanding to his/her issue. Offering other service or products through the cross selling & up selling . After sales following up through cooperation with other departments . Handling all customers' needs without directing them to any other department or even other sales rep . In the store.

Preparing the weekly sales report to be informed with the target achievement . Doing actual and smooth day to day operation through integrate with the team to provide high performance .

Innovation and participation in general store team and task . Academic qualifications:

Education : Bachelor of Arts, Department of Sociology. General Diploma, at teaching philosophy and sociology, Faculty of education.

University : Tanta University.

Graduation year : 2013.

Work experience:

- From August 2013 to September 2015 as Customer Service Representative

- From October 2015 to October 2017 as "Team Leader" at "DATA NET" Reseller of "TE DATA" In Egypt.

- From July 2017 to August 2017 trainee as An employee ticket Airline Tickets And Hotels At Danattravels in Kuwait.

Language Skills :

- Arabic" mother tongue ".

- Good command of English both written and spoken . Courses :

* Computer for postgraduate 30 hr at Tanta University field of ( ICDL ) 2014 .

* Microsoft Office ( Word - Excel - PowerPoint )

* Microsoft Outlook.

* The American University Of Science proudly certify that I had successfully completed the university program and passed the final examination in the field of Soft skills 48 hr accredited program . We have granted this award in this field by the authority vested to us by the university in

U.S.A .. Interview skills - Time Management - Interpersonal Skills (Communication, Presentation, persuasion) -Communication Skills - TOT Program - Negotiation skills - Authentic Leadership -Business Management - Computer skills .

*course of English tuition at Aspire Academy.

Areas Of Expertise at my last work :

Account Manager at TE Data

With my experience and education background i am working as account manager in the largest internet provider in Egypt #TE Data.

During my work i got a big experience and i trying everyday to improve it, think how to make a perfect customer satisfaction and hit all the targets. 4 Years of experience in retail, customer service, sales, direct sales, indirect sales, telecommunication and electronics.

Main job responsibilities:

• Response to customer inquiries.

• Handle and resolve customer complaints.

• Answer calls professionally.

• Able to work with a team.

• Confident speaking .

• Achieve targets assigned me from general manger.

• Research required information using available resources.

• Provide customers with product and service information.

• Enter customer information.

• Able to work under pressure.

• Hard worker.

• Process orders, forms and applications.

• Developing and Motivating Others.

• Attention to details.

• Identify and escalate priority issues.

• Route calls to appropriate resource.

• Complete call logs.

• Produce call reports.

• Decision making skills.

Personal information:

Resident in Kuwait

Visa 18 ( Transferable after one year )

Date : 17-July-1989

Nationality : Egyptian

Marital status : single

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