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Customer Service Real Estate

Baguio, Cordillera Administrative Region, Philippines
January 07, 2018

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Shalom Sumeg-Ang Tabios

Campo Filipino, Guisad Rd

Baguio City


Professional Experiences:

VTW Real Estate Marketing


May 24, 2017-October 16, 2017


Scout and identify potential clients with property management needs

Contact potential clients via cold calls, emails, and arranged meetings to offer them management services

Oversee the hiring and training of estate management staff/contractors.

Identify and address arising tenant issues/complaints.

Maintain an updated knowledge of property taxes, accessibility and values to ensure efficient management of property.

Provide owners with periodic updates and reports on the status and condition of a property.

Ensure estate operations are in line with government policies and housing regulations.

Oversee the marketing and advertising of building vacancies or properties up for sale.

Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.

Intermediate negotiation processes of legal requirements and related matters, ensuring a fair and honest dealing.

Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).

Develop networks and cooperate with attorneys, and other government branches who takes part in real estate industry.

Remain knowledgeable about real estate markets and best practices

Convergys Baguio

Customer Service Associate

Ayala Techno Hub, Camp Johnhay

Loakan Rd, Baguio City


August 2015- February 2016


Ensures high quality service on all inquiries.

Process billing and assist customers in paying.

Mediation/mediator, which handles irate callers and resolves their issues in a professional way.

SITEL Baguio

Customer Service Representative

PEZA compound, Loakan

Baguio City

February 2011- July 2015


Consult with customers about their product service needs and other inquiries.

Handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle inquiries and complaints.

(Assistant supervisor/retention/escalation) Being an escalation and retention agent allowed me to resolve and clear more complicated issues.

Other responsibilities:

In charge of running and managing the call center daily.

Set targets for all other call center agents to meet up with.

Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.

Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.

Prepare forecasts.

Monitor all calls to ensure that due procedures and quality standards are strictly adhered to .

Facilitate and organize training session for all agents and participate in recruitment of new hire employees.

Conduct regular review of all call center agents performance and organize training sessions for under performers.

Submit regular reports to management and seek new ideas and strategies to improve performance at the center.

Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.

Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Online English Tutor

English Dreamer International Education Inc.

#80 Rancho Guillermo Building North Drive, Baguio City

October 2014


Teaching correct usage of the English language in oral and written communication.

Educating students on proper spoken and written use of English to enhance their career options.

Establishing an environment that encourages students to learn increases their interest in English and holds their attention in a fun and exciting fashion.

QA – Audit (Quality Assurance Staff) Pilipinas Data Contracts Corporation Quezon Hill, Baguio City

August 2010- February 2011


Reviews transcribed medical documents of trainees and employees for completeness and accuracy.

Ensures the best outcome for our clients.

Also hires potential applicants in the company.

Medical Transcriptionist

Pilipinas Data Contracts Corporation

Quezon Hill, Baguio City

August 2010- December 2010


Converting voice recorded reports as dictated by physicians or other health care professionals into a text document.

Proficient in medical term/ medical records format.

Skills/ Qualifications:

Can type 45 wpm or faster. Proficient in English. Proficient in MS office and Internet.

Keen attention to detail.

Patient and adaptable.

Committed team player.

Matured with good working attitude.

Willing to work and deliver within strict deadline.

Organizational ability and Time management.

Ability to motivate people.

A responsible attitude.

Good judgment for decision-making.

Other work experience:

Naduma/ Sagada Enterprises

Sales Attendant

1st floor SM Baguio.

February – May 2008

February – May 2007


XiJEN Institute of Technology

Mountain Province

MS word, excel, typing training Completed on April of 2007.


Medical Transcription Academy Baguio City

June 2009 – March 2010

Medical Transcription

University of the Cordilleras

Bachelor in Science of Business Administration

Major in Management, June 2004-2007

Kalos Mission Arts College

Bachelor in Information Technology

Major in Programming

June 2007- March 2008

Secondary Education:

Loakan Annex (Baguio City National High School)

Batch 2004.

Primary Education:

Loakan Elementary School

Athlete of the year award (Taekwondo)

Personal details:

Name: Shalom Tabios

Date of birth: February 10, 1988

Marital Status: Single

Reference available upon request.

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