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Customer Service Manager

Madrid, Community of Madrid, Spain
January 07, 2018

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}Esther Lustres Limeres

Telephone: *** ** ** **


Date of birth: 06/15/1976

As Executive Secretary and Office Manager, I have more than 14 years of experience in national and multinational companies in the telecommunications, maritime transport and automotive sectors. In addition to the functions inherent to the position of Secretary and Assistant, I have also carried out tasks with individual responsibility, coordinating departments and managing projects. I have conducted my work in multinational companies, regularly using English as a working tool. I am a dynamic, open and communicative person with a fluent level of English, who enjoys working as a team and who has the flexibility to adapt to new projects as well as an entrepreneurial spirit.





2011 - 2017

Kaleido Logistics

Secretary to the Director Port Operations

2007 - 2009

Termicar Vigo

IT Administrator

2005 - 2007

NTT Europe Online

Office Manager

2004 - 2005


Executive Secretary and Office Manager


Instituto Jurídico Empresarial Gallego

Internship at the Legal and Labor Relations Consulting Firm


The Cumberland Hotel

Internship in the Tourism sector


2004 - 2006 International Master’s Degree in Executive and Management Secretariat; CICC and Secretariaplus (Barcelona)

2002 - 2003 Secretariat Higher Level Training Cycle, IES Luis Seoane (Pontevedra)

I participated in a one-year au pair program in the USA.

I achieved one of the 50 spots in the “Eurobecas Caja Madrid” scholarship program in order to acquire work experience abroad,


-Spanish and Galician: Native

-English: Negotiation

-Portuguese: Conversation

-Catalan: Conversation

-French: Elementary


2011 – 2017: Kaleido Logistics, Maritime transport company based in Vigo. I assisted the Director of Port Operations.

Support in the programming of the operational and administrative activities of all port services.

Support in the programming of the operational and administrative activities of all services provided.

Control and monitoring of internal parties.

Reporting, billing, relationships with suppliers and customers.

2007 –2009: Termicar Vigo, Maritime transport company based in Vigo.


Management and resolution of computer system incidents in coordination with the IT Department of England and Norway.

Coordination of the maritime export of vehicles, starting with their departure at the factory up to delivery at their final destination.

Control of stocks and vehicle documentation, both exports and imports.

Administrative and customer service tasks both nationally and internationally.

Most outstanding achievements

Organization and coordination during the processes of changing offices and migrating the computer platforms.

Established a communication channel for resolving incidents with customers, consolidating my position as an interlocutor in order to achieve their objectives.

Advised on all matters related to administrative procedures that allowed for an improvement in quality for customers, a reduction in the workload and, as a result, the cost of overtime.

2005 – 2007: NTT Europe Online, Japanese multinational dedicated to managed hosting services, security and application management for companies operating globally.


Assisted European subsidiaries in their requests and monitored their validation.

Provided administrative support to the financial department.

Organized various events for both the national and European subsidiaries, as well as with different company partners.

Managed the travel of company employees.

Provided support to achieve the Certification for the management of information security standards ISO 27001 and BS 27001.

Purchases and supplier management.

Most outstanding achievements

Helped in the achievement of the Certification for the management of information security standards ISO 27001 and BS 27001.

Established a communication channel with the commercial department in order to manage their travel in a more efficient way, thus reducing costs.

Helped to get the Spanish subsidiary recognized as the ideal place for holding internal and external company events.

2004 –2005: Southwing, Company that develops Bluetooth wireless headsets for mobile phones, based in Barcelona.


Assisted the company CEO in daily tasks.

Managed the CEO and the commercial department’s travel.

Gave support to the company’s different departments in their tasks.

Provided support in the organization of the commercial and marketing department events.

Prepared reports to provide the office with administrative support.

Supplier management.

Most outstanding achievements

Performed English/Spanish and Spanish/English translation work for different product documentation.

Devised a control and monitoring system for sample products sent to customers.

2003: Instituto Jurídico Empresarial Gallego, Legal and labor relations consulting firm in Pontevedra.

Provided administrative support to the legal department.

Prepared various documents, offering support to the company’s different departments.

2003: The Cumberland Hotel, Hotel in London.

Participated in an internship abroad in the hotel’s administrative department thanks to the Caja Madrid’s scholarship program.

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