Customer Service Sales

Chimezie Henry

Waiter

Abu Dhabi

*************@*****.*** - 055*******

A highly efficient, bilingual with a good command of English language, results driven and capable Waiter of 4 years' experience, with a proven ability to effectively develop, manage and control relationships between the company's targets. Ability to work to an excellent standard under considerable pressure whilst presenting a positive image to clients & colleagues. Now looking for a suitable position for the post of a Waiter in your esteem Organization.

Willing to relocate: Anywhere

WORK EXPERIENCE

Waiter

Alexco Hotel -

January 2015 to November 2017

Waiter

Matrix Restaurant -

February 2013 to December 2015

RESPONSIBLITIES:

Dealing directly with customer's inquiries and complaints.

Maximizing customer's satisfaction.

Ensuring minimum wastage, breakage and spoilage.

Establishing and monitoring standards for customer service in the company using a recognized benchmark.

Handling of cash with care and operation of cash box.

Taking responsibility for training new team members.

Creating a conducive environment that will enable the customer to come again.

Receiving Customers Order.

Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.

Consistently monitoring quality of food & beverage being served.

Aiming at maximizing productivity and minimizing costs while maintaining a high standard of customer services.

Presenting to customers the latest updated offers issued in order to increase sales and exceed targets.

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.

Explaining all the information of the menu as well as communicating the use of the services in a professional and efficient way.

Motivating my Colleagues to continue delivering quality services, particularly when they are working in stressful conditions dealing with customer complaints.

Analyzing records of customer's inquiries, purchases, service requests and complaints to identify trends.

Acquiring in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.

Using Customers data to focus on resources in improving performance.

Reviewing options such as increasing staffing levels, providing training in call handling or investing in technology to automate aspects of call handling.

Providing product or service information to assist customers in making a good decision about a product to buy and generate sales leads in order to meet up with targets.

Answering telephone calls and making the appropriate transfers.

Opening Customer's accounts by recording account information.

Attracting potential customers by answering product and service questions; suggesting information about other products and services.

EDUCATION

Diploma in Business Administration in Business Administration Abia State Polytechnic Nigeria

Certificate

Novelle Centre

Certificate

Genius Computer Institute

School Certificate in WAEC

Caritas College

SKILLS

advertising (Less than 1 year), exceed (2 years), Patience. (Less than 1 year) ADDITIONAL INFORMATION

KEY SKILLS:

Micro Soft Office -Internet and Email proficiently.

* Experience in being involved in multiple campaigns in parallel.

* Thorough understanding of promotional and advertising activity.

* Ability to Speak English.

* Ability to Exceed Company's Targets.

* Maturity.

* Confidence.

* Perseverance.

* Patience.

* Commercial Awareness.

* Numerical Skills.

* Ability to work to tight deadlines and multi-task.

* Good understanding of methods to assess work styles.

* Ability to work in a fast paced and evolving environment.

* Ability to be assertive and persuasive without being too aggressive.

* Can work to challenging targets and deadlines and deliver when under pressure.

* Self-motivated and competitive.

* Hard working and flexible to work in shifts

Contact this candidate