Dilara Hossain

Yorba Linda, CA ***** • USA • 949-***-**** • ac3xro@r.postjobfree.com

Confidential Information

SUMMARY

Executive Assistant with over fourteen years of experience turning relationships into long term strategic partnerships

Expertise includes, business development, sales, developing competencies that enhance individual and organizational performance by applying new approaches to work process design by implementing processes and procedures that increase operational efficiencies

Diplomatic and entrepreneurial minded EA; looking to build a long term symbiotic relationship with a likeminded and driven executive EXPERIENCE

2013-current 1720 Financial Services Corporation & OCMBC, Irvine, CA (Credit Repair Company & Mortgage)

(June) Executive Assistant to the President

Provide executive support to CEO; act as liaison and primary contact; trusted confidante and daily life organizer

Review and revise previous operations budget; $500k in yearly savings – current

Generate financial reports for upper management, executive team, and CEO

Perform QA to implement better training opportunities for loan officers and sales force

Cold calling loan officers to manage new and existing opportunities to meet their metrics and goals when short staffed

Prepare and manage expense reports for CEO and leadership team

Prepare all presentations for monthly operations meetings, monthly Board of Directors and quarterly meetings

Arrange and coordinate extensive travel for CEO, leadership team, using both commercial and private travel options

Primary point of contact for all outside and inside clients prior to interface with CEO

Source, recruit, hire, and train our domestic and foreign sales force; target of 100 top producing sales representatives

Assess and implement operational changes to insure company infrastructure supports influx of new recruits

Create franchise training manual for new sales force and management to insure companywide adoption

Negotiate terms, agreements, and contracts with 3rd parties

Work with operations and development team to implement a new project management system 2008-2013 Krecruiting, Shirley, MA (Global Head Hunting Boutique Firm – Company Sold)

(June-June) Executive Assistant to the VP of Sales

Supervised six (6) 1099 recruiters responsible for generating $16,400,00.00 in gross profit revenue through sales

Traveled with VP of Sales on all business and personal business trips (70% travel)

Worked on a consultative basis from June 2008 to February of 2009; working with team to create and launch ATS

Worked with investors; restructured loans and created escrow accounts and contracts (30, 60, 90 day)

Targeted prospective clients, negotiated contract terms per VP of Sales initiatives

Conducted extensive internet research on competitors and potential acquisitions, reporting findings to VP of Sales

Updated and maintained the executive teams calendar, completely re-organized company applicant tracking system

Researched and negotiated new cell phone carrier rates and implemented new reports for cell phone tracking

Arranged and coordinated all travel plans for VP of Sales and executive staff; complex and ever-changing plans

Reviewed P&Ls and expense reports on a monthly, quarterly, and yearly basis and identified any discrepancies

Networked through industry contacts, association memberships, trade groups and employees

Created Excel spreadsheet and tracked all payments for car insurance checks distributed for sales force

Maintained all requisitions and applicants in the Applicant Tracking System (Taleo & BrassRing)

Ensured that client expectations were met by reviewing both short and long term strategic goals

Stood as the liaison between the client and the VP of Sales during the hiring, and offer process

Performed interviews for potential new consultants and reported findings to VP of Sales 2003-2008 North American Acceptance Corp., Costa Mesa, CA (Privately Held Car Loan Financial Institution – Company Closed)

(Dec.-June) Senior Loan Officer

Improved all loan applications with updated customer information; sold loans to clients - #1 loan officer for 43 months

Drafted and implemented all denial letters going out to applicants along with explanations

Performed sale of service contracts and GAP insurance to qualified customer; making sure guidelines matched criteria

Reviewed all loan contracts with customers prior to final submission; up selling whenever possible

Maintained rapport with past and current customers to generate referrals (20% of my book) EDUCATION University of Phoenix – Bachelors of Science Information Technology – Graduated in 2006 SYSTEMS Excel, PowerPoint, Word, Outlook, Adobe Acrobat, Paychex, ADP, Salesforce, ZipRecruiter, LinkedIn Corporate CERTIFICATIONS Comp TIA and CCNA class completion from New Horizons, Loan Signing Agent, and Certified Notary Public

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