Customer Service Manager

Jerry Kenney

**** *. *********** # * ****** CO. *0224

Phone: 201-***-**** Email: ac3xrb@r.postjobfree.com

Summary: A hands on strategic sourcing professional with a successful track record of sourcing goods and services in diverse environments. A go to person who has proven to be extremely dependable and responsible, possess strong communication, customer service and organizational skills. Strong commitment to team environment dynamics, with the ability to contribute expertise and follow leadership directives at appropriate times. Excellent customer service, negotiating, problem solving, interpersonal, strategic sourcing and communications skills.

PROFESSIONAL EXPERIENCE:

Arrow Electronics Sept. 2017 – Current

Strategic Sourcing Category Manager (IT Sourcing/Facilities) (Contractor)

Responsible for the development and implementation of strategic commodity strategies for key suppliers and services used in Global Supply Chain for Arrow. Manage large spend electronic components and portfolios sourced on a global scale. Manage the supplier base to drive lower costs of ownership. Responsible for key deliverables, supplier selection, negotiations, cost/inventory management, new product material. Establish and maintain strategic supplier relationships, lead negotiations of agreements with key suppliers.

Cognizant Technology Solutions, CO. Feb. 2015 – June 2017

Senior Buyer: Information Technology

Supports sourcing activities for moderate to complex IT projects, these include but not limited to hardware, software purchases, HP, Cisco, Dell, Lenovo. Business applications, mobile tools. Responsibilities include monitor and maintain supplier/vendor activities, s/w h/w bids, software licensing, managing maintenance renewal agreements. Assets management, tracking, & deliverables. Develop and maintain relationships with business units and legal on contracts, vendor MSA’s and client SLA’s. Conducts market analysis initiatives, requests for proposal (RFP) and requests for information (RFI). Work closely with technology areas on current and future project needs, and establish standardize practices. Regularly meets with finance, and accounts payables payments, and future budget projects/spend, & resolve invoice/PO concerns. Currently part of the Cognizant global IT sourcing team with an estimated buying cap of 900 million.

INNOVAGE, Denver CO. Oct. 2011 – Jan. 2015

Purchasing Agent

Procure equipment, materials and services which are consistent with contracted pricing, quality and specific needs in support of Corporate and Senior centers. Communicate with internal departments on current and pending project plans. Review and issue RFP’s, quotes, and agreements. Contact suppliers, and award bids on following commodities; medical supplies and services, office supplies, marketing print/swag, furniture, travel, facilities, and special projects. Negotiate pricing and contract terms as agreed upon by legal and department heads. IT procurement specialist; supports IT dept. needs, by awarding bids, quotes on software, hardware purchases, complies asset tracking for finance, and inventory analysis for all hardware purchases. Evaluates vendor performance, costs, contracts, agreements and products services for satisfaction. Helpdesk and IT asset management tracking. Follow and improve purchase processes.

Crum & Forster, Morristown NJ Sept. 2009 – Sept. 2011

IT Procurement Specialist

Responsible for supporting all procurement activities to include the purchasing and negotiating of materials equipment and supplies from key vendors. Prepares bid specifications and other necessary documents related to the purchase of IT equipment, software, and services. Compares costs and evaluates quality of supplies, services and equipment. Evaluates and corresponds with vendors, confers and assists with departments, system administrators and desktop support to determine needs, i.e. budget, standards and project specifications. Maintains and records all purchases, invoices, IT equipment and software licensing. Monitors and responds to helpdesk ticket issues.

Emblem Health New York Feb. 2005 – August 2009

Buyer/Procurement

Monitor facilities contracts with Participation in Supplier proposal preparation, contract administration activities ensuring contract fulfillment in accordance with Company policies, contractual terms and conditions, and customer specifications. Monitor project costs, performance requirements, and delivery schedules. Manage the corporate buy of goods and services in the areas of, office equipment, fulfillment operations, (leased cars and equipment). IS hardware and software, and corporate travel. Additional areas of responsibility include corporate assets, special projects supporting senior management. Research, develop and issue RFPs, RFQs, contracts and other bid documents. Supervise receiving staff. Provide continuous client support and interface regularly with finance and accounts payable to rectify payment issues.

EDUCATION:

Fairleigh Dickinson University, Rutherford NJ Major: Business Admin.

SKILLS/ INTERESTS:

Reliable self-starter who works effectively in both independent and team situations.

Microsoft Dynamics SL.

SAP Ariba

Proficient with MS Office Outlooks, Word, Excel.

People Soft 8.0 & 8.8

Oracle iProcurement

Emptoris (IBM)

COUPA

A+

Competitive runner outdoor enthusiast, community volunteerism, sports and nutrition.

Professional Affiliation: Member of ISM – Colorado Chapter

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