Customer Service Representative

Diamond Gumbs

***** ********* *** ****** ********, NY 11236

*******.*****@*****.*** 917-***-****

EDUCATION

State University of New York New Paltz

New Paltz, New York

Bachelor’s of Science Visual Arts/Graphic Design Graduated May 2017

EXPERIENCE

Customer Service Representative

Home Depot

Brooklyn, NY (September 2017- Present)

• Resolve product or service problems by clarifying the customer's complaint.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Prepare product or service reports by collecting and analyzing customer information.

• Contribute to team effort by accomplishing related results as needed. Brand Associate

Old Navy

Brooklyn, NY (July 2017- Present)

• Welcome customers to the store and answer their queries.

• Assess customers needs and provide assistance and information on product features.

• Remain knowledgeable on products offered and discuss available options.

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis. Barista/Cashier

MIST Harlem

Manhattan, NY (June 2016- August 2016)

• Balanced cash drawer by counting cash at beginning and end of work shift.

• Processed exchanges and refunds

• Described menu items to customers or suggest products that might appeal to them.

• Prepared/served hot and cold beverages.

Cashier

Toys R Us

Brooklyn, NY (Winter 2014-15)

• Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items.

• Maintained checkout operations by following policies and procedures; reporting needed changes.

• Entered price changes by referring to price sheets and special sale bulletins. Barista

Sodexo (Hasbrouck Dining Hall)

New Paltz, NY (September 2014- October 2015)

• Prepared/served hot and cold beverages.

• Cleaned and sanitized work areas, utensils, and equipments.

• Checked temperatures of freezers, refrigerators, and heating equipments. SKILLS

• Proficient in Microsoft Word, PowerPoint, and Excel.

• Highly motivated with the ability to work in fast paced environment.

• Excellent communication and listening skills.

• Excellent attention to detail.

Contact this candidate