Office Manager

JESSICA RALSTON

A high energy and results-driven office professional with over 10 years customer service experience in a managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity.

Skills

Administration & Management

Records Management

Effective Communication

Data Entry

Client Relations

Contract Development

Microsoft Office

Planning & Organization

Experience

2017 - Present

Manager/HR / Lasalle Capital Services LLC

Utilized multi system switchboard tools to perform due diligences and skip tracing Recommended and sent validation letters when requested by law, to consumers. Used on-line collection system called DebtNet for and noting all collection activity Screened applicant resumes and coordinated both phone and in-person interviews. Organized all new hire, security and temporary paperwork. Drafted weekly time sheets for 8 employees.

Established operational objectives and work plans and delegated assignments to subordinate employees. 2013 – 2016

Office Manager/Point Caller / Bova, Juliano & Associates; Buffalo, NY Utilized multi system switchboard tools to perform due diligences and skip tracing Accepted and arranged post-date payments, applied when due on a daily basis. Arranged payment plans and promises-to-pay with consumers to cure delinquent debts and pay-in-full. Formulate and implement customer service policies and procedures Maintain customer databases

2009 – 2013

Nanny / B. Pompeo; Kenmore, NY

Teach the children good social manners

Play with the children, both indoors and outdoors

Plan and lead educational activities, including reading, with the children Create a stimulating, nurturing, and safe environment for the children Establish & maintain family schedule

2003 – 2009

Shift Manager / McDonalds; Kenmore, NY

Promoted a positive atmosphere and went above and beyond to provide exceptional customer service Established operational objectives and work plans and delegated assignments to subordinate employees. Strictly followed all cash, security, inventory and labor policies and procedures. Led and directed team members on effective methods, operations and procedures. Hired and trained staff.

Education

Associate of Science; Erie Community College / Amherst, NY Expected To Graduate May 2020

182 Victoria Blvd., Kenmore NY 716-***-**** **********@***.***

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