Customer Service Representative

Ola Bolarinwa

***** ** ****** • Edmonton, AB, T*W 4J3

780-***-**** • ***.***********@*****.***

OBJECTIVE: Dedicated administrative professional with excellent customer service skills, and making the most of my experience in office management, communication, record-keeping and accounting. Serve as a primary contact and liaison between management, sales teams, personnel, clients, and vendors.

HIGHLIGHTS OF QUALIFICATIONS

Analytical thinking, problem solving, and high numerical abilities.

Highly proficient computer skills including Microsoft Office & Google.

Over four years of customer service experience and management.

Analyzing real world problems, and constructing mathematical models to represent them.

Knowledge of securities market, & risk analysis to maximize the profits of a firm.

Self-taught acquired knowledge in fine arts, and a portfolio to show for it.

EDUCATION

Bachelor of Science, Mathematics June 2017

Minor: Business Studies

MacEwan University, Edmonton, AB

Mathematical Modeling and Application: Analyzed real world problems; Constructed mathematical models to

represent them; Concluded results based on model; Collaborated with other students to present projects.

Financial Management – Learned about the importance of the time value of money and how it relates to

managing stocks and bonds…used essential concepts such as securities market, interest rates, and risk analysis

to maximize the profits of a firm.

RELEVANT EXPERIENCE:

Amedeo Exclusive, Edmonton May 2013-May 2016

Client Service Consultant

Initiated the required action for response to customers’ service requests, including the maintenance of a customer’s order information, and communicating the changes to the appropriate personnel.

Efficiently consolidated and summarized forecasts, performed variance analysis of results, with identification of key drivers and trends, within a time frame.

Worked directly for the CEO, managing his day to day along with the departmental needs of a small staff.

Assessed specific underlying economic trends, stock valuations, budget allocation, with the help of Microsoft Office, Google Docs., and software applications such as Vend.

Interpreted data from primary and secondary sources using statistical techniques and provide ongoing reports.

Administered clients and account source documents, by reviewing data for deficiencies. Resolved discrepancies by using standard procedures, or returning incomplete documents to the team leader for resolution.

Informed management, sales team, and related parties of the company’s expected revenues, of useful and applicable information, on a weekly basis.

Performed clerical and administrative duties, such as retrieving files for personnel, and assisting in filing duties.

Received inquiries from and/or contacts the organization’s factory offices to investigate and resolve a variety of order-related issues.

Reconciled outstanding invoices to enable processing through accounts payable. Investigates and resolve in transit/receipt discrepancies.

Planned and controlled an optimum inventory, to ensure product availability met customers’ needs.

Rogers– Digital Communications, Edmonton May 2012 – Dec. 2012

Call Centre Customer Service Representative

Handled inbound calls, and educated new customers by answering product and service questions.

Made outbound calls to potential clients, to sell the company’s broadband service, mobile devices, and accessories.

Performed data entry services for the company, regarding punching in customer information, call logs, and successful sales product.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Developed strong customer relationships, and built a solid customer base while responding to customer service needs.

Being up to date with the knowledge of each product carried by the network.

ADDITIONAL EXPERIENCE:

Pure Canadian Gaming, Edmonton Oct. 2016-Present

Security Officer

Enforce AGLC Age Limit/Liquor Provisions, and excellent ability to prevent unauthorized, or difficult individuals from entering the gaming floors.

Execute assigned duties in a positive and professional manner in accordance with Casino Terms and Conditions, Operating Guidelines and established company policies.

Monitor and review information from materials, events, or the environment, to detect or assess problems using CCTV and event footage.

Handling a wide variety of difficult situations, and individuals, with discretion and courtesy. In addition to providing medical and other emergency assistance to guests, and other staff members as needed.

Train and mentor new security staff as required.

Conduct preventative exterior patrols, enforce casino policies, and maintaining security at all public entrances while the Casino is open.

High facility in escorting cash transfers from gaming machines.

Ensure that all monies and chips are safe guarded in accordance with policy.

Blvd Bar & Kitchen/Studio 107, Edmonton Aug. 2015-Nov. 2017

Security & Host

Greeting incoming and outgoing customers, while checking IDs at the door.

Co-ordinating long queues at the bar, while watching out for potential threats.

Serve as a Liaison to the local police service.

Work is only limited to a few hours on the weekend nights.

CERTIFICATION

First Aid/CPR, Canadian Red Cross 2016-2019

PPCT Defensive Tactics 2017-2018

Anti-Money Laundering 2016-2018

ProTect Security License 2014-2019

ProServe Liquor License 2015-2020

Deal Us In Phase 1 2016-2021

Deal Us In Phase 2 2017-2022

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