SUMMARY:

My previous job title as a System Security Access Specialist with a wide area skill sets in technical support, identity access and management, system administration, and system security. I am looking to be part of a Support Operational team that will allow me to take part to ensure execution of encryption, install and update anti-virus, harden hardware\software in a secure environment. Looking to apply a think outside the box concept to make quick and effective decisions allowing me to grow, learn, and develop a wide variety of skill sets to allow future growth potential in the area of System Support within an organization.

PROFESSIONAL EXPERIENCE:

Eli Lilly (contract Unisys) – Indianapolis, IN

System Security Access Specialist August 2015 – November 2017

Provide input, execute access control, permission change and modification updates when needed. Policy and procedure documentation, identify and process security infrastructure and expedite approvals.

Execute and complete access task in support of on-board, job change, terminate access and privileges, access management updates, process and ensure access are compliance upon request.

Grant and complete user identity access create and manage folder security permissions while utilizing Microsoft Forefront Identity Manage (FIM). Support and manage Office 365 using Office Admin Center.

Tier II support and administration, accept, oversee, and close 30+ daily ServiceNow ticketing system requests and incidents pertain to change control and tracking to minimize and streamline support activities.

Create, update, modify and execute PowerShell project build scripting for folder creation and permission process upon approval while complying with company HIPAA, policies, and standards.

Perform and evaluate weekly and monthly audits, log evaluation, perform effective, accurate, and analyze permissions to secure the integrity, confidential, and accountability internal applications.

Eli Lilly (contract Unisys) – Indianapolis, IN

Audio Visual Multimedia Analyst & Executive Support February 2015 – August 2015

Executive level support to C-Executives provides tier II technical and business application solution and resolutions provide internal\external prompt courteous services.

Support and monitor day-to-day video conference execute plan, develop, and implement in-house video conference and Telepresence systems.

Facilitated, controlled, and trained non-technical and technical users on operation of Audio/Video setup and unified communication tools: (Go2Meeting, Go2Webinar, Polycom CX5000, Sensory Tech Acano, and Skype for Business).

Create, modify and document instances of audio/video equipment failure, installation, setup, and removal.

Initiate video call connectivity while provided technical assistance during videoconferencing.

Verify and test audio/video received and transmitted successfully test with technical support team on a Windows and iPads platforms assist with TCP/IP protocol and LAN\WAN troubleshoot.

Eli Lilly (three-month contract IIC then full time with Unisys) – Indianapolis, IN

Enterprise Application Support Analyst II October 2014 – January 2015

Maintain user roles, profiles, security, and access setting as needed.

Execute data support, standard build creation while using the correct naming conventions, sourcing, access privilege and logical database design to the client.

Oversee, update, and apply security procedures on various enterprise Clinical Data Management (CDM) business platforms.

Accept, oversee, and process 30+ daily ServiceNow ticket requests and incidents pertaining to change control, release management and tracking process to minimize and streamline support activities.

Utilize, modify and execute PowerShell project build script to create, modify, add permission and perform change request upon approval that adhere to the business procedure.

Participate in audit support activities as it pertains to access administration, security permission, and group privileges for both internal and external accounts.

Provision and de-provision user accounts access for email distribution, security groups, and Citrix within Global Microsoft Forefront Identity Manager (FIM) infrastructure.

Allison Transmission (contract TEKsystem) – Indianapolis, IN

Network Access Control Engineer August 2014 – October 2014

Maintain, monitor, and response to security alerts, logs, and event view within Cisco Identity Service Engine (ISE) to evaluate, control access, and view security levels within Allison.

Ensure devices are effectively compliance with standard procedures and policies defined for Cisco Identity Service user and administrators.

Verify security procedures are executed to secure devices and reduce vulnerabilities within internal network.

Monitor and evaluate network based authentication, authorization, and accounting (AAA) services while implement and support 802.1x.

Execute and verified protocols are compatible with network wired and wireless using ISE as RADIUS authentication server.

Monitor and allow MAC Authentication Bypass (MAB) functionality using ISE.

Rolls Royce (contract Shift Point) – Indianapolis, IN

Sr. Desktop Deployment Engineer June 2014 – August 2014

Deploy, build and migrate remaining 500+ Window 7 OS devices total daily 60+ laptops 50+ workstations within a 2-month project prediction.

Work as a Tier II to assist in the upgrade, deploy, support, and desktops daily during migration project utilizing MS SCCM 2007 to install business applications\operating system to new and existing machines.

Administer and update endpoint protection virus, enable and verify Bit Locker hard drive encryption, resolve technical issues pertaining to new installs and kept security operational.

Collaborate and consult with users to successfully integrate, install data connection, analysis and performance into the business and resolve complex technical issues associated with integration Manage, install, and apply updates when needed to hotfixes, patches, and service pack while using USMT for data backups on laptop/desktop verify Symantec Endpoint Protection installed and up-to-date.

Provide functioning End User workstation while utilizing Active Directory for account management, GPO policies, Organization Unit move, add, and modify users when necessary.

National Government Services (subsidiary of Anthem)

(contract Anchor Point) – Indianapolis, IN

Field Support Analyst II January 2014 – June 2014

Deploy, upgrade, and migrate 2000+ user’s Window 7 operating system with new and existing hardware.

Assist with account management, hardware and software support, Symantec anti-virus install and updated, and drive encryption.

Upgrade and migrate 60+ laptops 50+ desktops daily during migration project utilizing PreBoot Execution Environment (PXE) boot to install business applications and operating system to new and existing machines.

Execute business security measure to harden hardware and software with the removal of unnecessary services enable BIOS password, and encrypt hard drive before deployment.

Perform, diagnose, and establish security check to ensure reliable and secure operation of system using Tripwire IP360 nCircle for host scan for vulnerabilities and risk assessments.

Manage and maintain all enterprise software by applying updates, security patches, and hotfixes when needed.

Rolls Royce (contract TEKsystem) – Indianapolis, IN

Sr. Desktop Deployment Engineer September 2013 – January 2014

Deploy, build, and migrate over 1000+ user’s laptops and workstations to Window 7 OS within a six month project prediction but done it within five.

Work as a Tier II to assist in the upgrade, deploy, support, and configure 70+ laptops 60+ desktops daily during migration project utilizing MS SCCM 2007 to install business applications\operating system to new and existing machines.

Administer and update endpoint protection virus, enable and verify Bit Locker hard drive encryption, resolve technical issues pertaining to new installs and kept security operational.

Collaborate and consult with users to successfully integrate, install data connection, analysis and performance into the business and resolve complex technical issues associated with integration.

Manage, install, and apply updates when needed to hotfixes, patches, and service pack while using USMT for data backups on laptop/desktop verify Symantec Endpoint Protection installed and up-to-date.

Provide functioning End User workstation while utilizing Active Directory for account management, GPO policies, Organization Unit move, add, and modify users when necessary.

Catamaran (contract BCforward) – Indianapolis, IN

Enterprise Technical Support Specialist October 2012 – August 2013

Accept and process 30 + daily ticket requests and incidents to a resolve status, completed accurately, and on time within the 24 hours Service Level Agreement.

Effectively communicate with users via email, phone, and other electronic methods to ensure effective use of the business products.

Collaborate and consult with desktop users to successfully integrate install data connection, analysis and performance into the business and resolve complex technical issues associated with integration.

Process users account requests and manage day-to-day business system applications, resolve technical issues by research, analyze, and document new and update issue methods to solve problem.

Provide high level and timely IT support to all department levels. Account setup and access management using Active Directory Server Roles within Window Server 2008R2 and setup and manage Group Policies.

Perform account management, support, and manage Mobile Iron accounts concerning iPhones and iPads. Maintain and execute remote access, system hardening, and file security for the business application.

Provide functioning End User workstation while utilizing Active Directory for account management, GPO policies, add, and modify users when needed.

Roche Diagnostic (contract Adecco) – Indianapolis, IN

Service Desk Analyst August 2011 – September 2012

Resolve, research, and analyze first level call resolution rate by 80% while maintain 30+ calls daily on multiple enterprise applications.

Effectively communicate with users via email, phone, and other electronic methods to ensure effective use of the business products.

Resolve, install, add and assist users with VPN access and connection issues and resolve Microsoft Office products issues via phone chat or email.

Global team provides first and second level support for technical infrastructure includes laptops, iPhone, and iPads on a Window platform.

Process users account requests and manage day-to-day business system applications, resolve technical issues by research, analyze, and document new and update issue methods to solve problem.

Resolve and modify 200+ monthly requests and incidents tickets system in HPSM by phone, email, and message accurately, on time, and to the level of completion.

Administer and support Mobile Iron activities by generating new registration PINs, unlocking iPads, retire registrations; support IPads, IPhones, and Blackberry.

Finish Line, Inc. – Indianapolis, IN

Store Support Specialist May 2007 – August 2011

Provide first level resolution by resolving rate by 90% utilizing troubleshooting, supporting, and resolve POS (Point of Sales) terminal issues, connectivity problem and security privilege access.

Monitor process on nightly polling, backups, and distribution Center.

Perform various database tasks such as install, configure, backup/restore and implementation utilize Microsoft SQL.

Verify all Mashup ticket transaction requests and incidents processed accurately, on time, and to the level of completion.

EDUCATION & TRAINING:

DeVry University, Phoenix, AZ (95-97), (36 credits to complete) Computer Information System

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