Jennifer Ould

778-***-**** #** - ***** Fraser Crescent

ac3xoz@r.postjobfree.com Mission, BC V2V 1C9

RELATED SKILLS & EXPERIENCE

• Proven experience providing customer support in busy environments.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win- win outcomes.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook and Publisher).

• Ability to research and analyze information.

• Typing speed of over 50 wpm.

• Demonstrated the ability to work independently as well as in a team.

• The ability to multi-task and prioritize effectively to get the job done on time.

• Able to work with minimal supervision with effective communication and organizational skills.

PROFESSIONAL HISTORY

Receptionist

Kren Plastics Ltd., Port Coquitlam, BC October 2005, - April 2007, November 2008 - Present

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Locate resources for sales team using internet research. Daily data entry and interface daily with internal partners in accounting, field services, new business and operations divisions.

• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

• Perform filing and data management, as well as drafting and editing short office memos.

• Assisted the sales teams with calculation of quotes.

• Provided accounts receivable callback to customers. Drive-Thru Captain /Crew Trainer

McDonald's Restaurant, Ladner, BC 1993-2003

• Resolved conflict and problems ensuring customer satisfaction.

• Prioritized and delegate workload in a fast-paced environment while meeting deadlines.

• Set goals and motivated employees to meet specific targets and goals.

• Assist with new employee training including store policies, services, financing options, and register operations

EDUCATION

Medical Office Assistant Certificate

Vancouver Community College, Vancouver,

BC

1996

Certificate of Graduation

Centennial High School, Coquitlam, BC 1995

REFERENCES

Available upon request

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