Customer Service Personal Assistant flight attendant inflight manager

EMILIA WITULA

MICHELIN TRAINED FLIGHT ATTENDANT/PERSONAL ASSISTANT

*** **** **** *** ****, NY 10023 Cell: 347-***-**** Email: ******.******@*****.***

A professional individual with excellent management and organizational skills. Works both independently and as part of a team to accomplish tasks, compliance and regulations. Clear and effective communicator, exhibits a high level of approachability. Possesses the ability to create a fun, fair and consistent work atmosphere. Serves as an encourager and mentor to fellow colleagues. 12 years of experience in resolving conflicts, employee relations, management and training in the Aviation field. SUMMARY OF QUALIFICATIONS

• Expert in obtaining specialty foods, luxury items in remote international destinations working directly with very high profile clients/PA’s/sales department/head chefs in worldwide hotels. Skilled in fast-paced problem solving and decision making situations to ensure client satisfaction.

• Ability to resolve employee conflicts, knowledge of leadership and management, experience working in a large, complex organization.

• Ability to quickly evaluate alternatives and decide a plan of action. Knowledge how to interact with all levels of organization.

• Interpersonal skills with demonstrated patience, tact and respect.

• Investigate employee relation concerns including work related and advice appropriate resolution.

• Managed and trained teams on customer service excellence and company standards/procedures on a daily basis. Recognized and acknowledged team members strength/weaknesses to perform higher through shadow coaching.

• Inventory management, document, cash handling. Discuss and implement monthly company target/goals.

• Assisted in developing in-flight service manuals and procedures to achieve onboard consistency in the Flight Department.

• Basic computer skills Outlook, Microsoft, Excel.

• Organized personal shopping, beauty/medical appointments. Kept a track of individuals personal daily calendar with restaurant and travel arrangements.

CAREER SUMMARY

2015 – 2017 ZETTA JET – SINGAPORE / BURBANK, CA GLOBAL 6000/5000 PRIVATE JET FLIGHT ATTENDANT Duties included but not limited to: catering orders, menu making, food preparation and presentation, grocery shopping, keep aircraft stock in order, liaise with brokers and celebrity clients PA’s to make a smooth and comfortable trip. Reporting and follow up on feedback and suggesting improvement of a trip.

2014 – 2015 THE ROYAL HASHEMITE COURT – AMMAN, JORDAN G650-ER PRIVATE JET FLIGHT ATTENDANT Working directly for Her Royal Majesty Queen Rania al Abdullah and King Abdullah II. Lived in Amman, Jordan operating a G650/A318. Working for a Head of State, a discreet personality was the key. Duties included planning a comfortable trip for His and Her Majesty when they travelled for official events or private family vacations.

2006-2013 ETIHAD AIRWAYS – ABU DHABI, UAE /CHIEF FLIGHT ATTENDANT/IN-FLIGHT SERVICE MANAGER Responsible for overall guest experience in First, Business, and Economy class. Working with, coaching and leading a team of total 16 cabin crew making sure safety, security and overall company procedures and expectations were followed onboard and out station. Office duties included implementing monthly memos about service, safety standards. Resolving and reporting crew issues, work and personal related. 2010-2014 AGNIESZKA DENISOV, BUSINESS ADVISER TO MORGAN STANLEY - PERSONAL ASSISTANT Assisted with personal shopping, appointments. Kept track of schedule outside the office. Made arrangements with house keeping, dog walking, flight booking, travel, arrange catering for home functions, picking up gifts.

EDUCATION

2016 - EHL ECOLE HOTELIERE – SWITZERLAND / WORLD’S TOP BUSINESS AND HOSPITALITY SCHOOL - MICHELIN STAR RATED Culinary and Hospitality training in a Michelin star facility 2015 – FLIGHTSAFETY INTERNATIONAL – Culinary training 2014 CREW RESOURSE MANAGEMENT/ LEADERSHIP/MANAGEMENT TRAINING

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