VICTORIA PHILLIPS

H: 609-***-**** C: 609-***-**** ac3xo6@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptional eye care professional with keen ability to assess customer needs, meet quality standards and evaluate

customer satisfaction.

SKILL HIGHLIGHTS

Night vision solutions Experienced with in-office finishing lab

Licensed New Jersey Optician, TD equipment and quality final inspection

3296 Skilled in instructing new contact lens

American Board of Opticianry member wearers

Frame repair specialist Experienced with a wide variety of vision plans

Blue Light and computer lens syndrome

Insurance plans including VSP, NVA,

Superior Vision, Medicare, Eye Med

Dry Eye Center of Excellence coordinator

PROFESSIONAL EXPERIENCE

09/2007 to Current Optical Manager/ Optician / Dry Eye Coordinator

Invision Eyecare - Lakewood, NJ

Responsible for daily store operations and maintaining a profitable optical shop located in an

Ophthalmology practice. Meeting or exceeding yearly financial goals by using a consultative selling approach to recommend eyeglass frames, lenses, and lens treatments. Supervision of

staff, proficient in neutralization of customer eyewear, Rx troubleshooting and precise frame

adjustments. Maintain frame inventory and selecting new product lines. Dry Eye Center responsibilities include counsel patients on treatments such as Lipiflow,IPL,Blephex, as well as the importance of following a daily regimen to help improve their quality of life. Assist in treatment room, prep patients and review post treatment instructions. Work up patients and listen to their concerns and find the best solution for their situation. Arrange marketing to promote the center and attend health fairs, hold seminars to inform patients of the new technology available to them.

Administrative duties-

include bookkeeping, deposits, scheduling and calculating bonuses as well as submitting a business plan to the owners addressing growth in new communities. New software implementations to meet ICD 10 requirements and work with our IT department to trouble shoot. Submitting of insurance claims and posting payments, with attention to accounts receivables. Prepared customer service training sessions to develop new ways of excelling and focusing on the customer’s needs. Training of clinical staff on refractions and the role they play in the success of the optical shop.

Oversee Seasonal health expos and open house/ chamber of commerce meetings to introduce new products and staff to local businesses. Instructing patients on the importance ad dosage of ocular nutrition supplements for Dry Eye and Macular Degeneration management.

01/1997 to 09/2007 Optician/ Store Manager

Pearl Vision

Responsibilities include management of store operations, product sales, customer service

and administrative duties for multiple locations. Experience in full service Gerber- Coburn lab

equipment from generators to edgers.Routine maintenance of all lab equipment. Managed full

service lab meeting customers’ expectations of quality and value delivered when promised.

Dispensing of finished eyewear as well as meeting or exceeding financial goals set by district

managers.

EDUCATION AND TRAINING

2017 Dry Eye University- Orlando

2014 Essilor ECP University Program

2013 Nextgen User Group - Orlando and Las Vegas

2011-2012 Hawaiian Eye - Maui

1995 Ophthalmic Science

Raritan Valley Community College - Branchburg, NJ

1988 High School Diploma

Madison Central High School - Old Bridge, NJ

Vision Expo - New York City, NY

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