Customer Service Manager

Summary

Highlights

Experience

OLIVIA ASHCROFT

**** ***** ********* *****, *** Angeles, CA 90068 C: 209-***-**** *************@*****.*** I am currently changing fields, the past two years I have been working as a personal assistant and I am currently in school to be a paralegal with hopes of continuing onto Law school. Loyal, Love-able and Dedicated! I pride myself on being early and always working until the job is done. While being in school I've learned how to produce multiple types of legal documents and I understand legal jargon. I hope to continue learning in a rewarding environment.

Legal Documents

West Law Certified

Lexus/Nexis

Excellent writing skills

Microsoft Word

Knowledge of civil procedure

Discovery skills

Personable

Trustworthy

Creative Thinker

Analytical

Eager to learn

04/2015 to Current

Los Angeles, CA

Personal Assistant

Working as a personal assistant I handle everything from running errands to planning trips. Over the course of two years I have assisted by

Maintaining household inventory and maintenance schedules. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate.Researched and collected options for the best pricing on hotels, flights and home furnishings. Conducted extensive online and phone research. 07/2016 to Current

San Miguel, CA

Part-time Personal Assistant

Kismet Sales

I'v had the pleasure of watching this company grow. I help Kismet Sales by keeping a detailed list of sales, drafting contracts for prospective clients and tracking company expenses. 03/2014 to 08/2015

Santa Monica, CA

Store Manager

Swim Spot

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. 01/2012 to 03/2014

Stockton, CA

Sales Associate, Assistant Manager, Manager

Pacific Sunwear

Delivered excellent customer service by greeting and assisting each customer.Worked closely with the district manager to formulate and build the store brand. Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Processed all sales transactions accurately and in a timely fashion. Education and Training

2018

Cerritos, CA, United States

Associate of Arts: Legal Studies

Fremont College

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