Customer Service Manager

ELIZABETH B. WATSON

*** ******* **** ******, ***. 104

Canton, Georgia 30114

**********@*****.***

Tel # 770. 307. 8356

CAREER GOALS

Energetic multitasker seeking a challenging position with a company on a long term basis.

ADMINISTRATIVE/COMPUTER SKILLS

Telephone and Front Desk Reception, Customer Service, Filing, Database and reports, Record management, Executive and Administrative support, Complaint handling, Date Entry (50 wpm). Organizational skills, multi- tasking, computer skills (Word, Excel, Power point, Outlook and Office Windows). Interpersonal skills as well as conflict management skills. Excellent communication as well as an understanding of scheduling and documentation requirements.

EMPLOYMENT HISTORY

Discover Staffing

September 2016- Present

Worked for a temporary staffing agency assisting with companies and corporations in need of a receptionist, or other clerical duties for short term assignments. Provided customer service, phone and front desk reception, as well as other administrative duties

APPALACHIAN CHILDREN’S EMERGENCY SHELTER- JASPER, GA.

Held the position of part time social worker to children in the protective custody of Department of Human Services for the purpose of emergency shelter. Provided counseling, assisted with placements, screening and intake and potential candidates. Monthly meetings with each child and documented concerns and significant events

DEPARTMENT OF FAMILY AND CHILDREN SERVICES

1986-2014

Had a series of various positions during the 32 years with State Government in Georgia. These included Child Protective Services Investigator, Foster Care case manager, Social Services Supervisor, Social Services Administrator, Director- Pickens County DFCS. Many years of experience with Family law and the Juvenile Court system.

DEPARTMENT OF FAMILY AND CHILDREN SERVICES

2007-2014

Held the position of Director of the Pickens County Department of Family and Children Services. Was responsible for the oversight of 25 employees who ranged in experience and skills from Medicaid and Food Stamp program as well as Child Protective Services Investigator and Foster Care case manager. Managed projects for new state initiatives as they applied to the work with families and children throughout the State of Georgia. Held several leadership positions during employment with the State of Georgia which included Supervisor, Administrator as well as Director of a Department of Family and Children Services office.

VOLUNTEER WORK

Was a Court appointed Special Advocate (CASA) from 2014-2016 for the Appalachian Judicial Circuit in Georgia. Represented children in court with regard to Dependency/Deprivation cases.

EDUCATION

CARSON NEWMAN COLLEGE- MAY 1979

BACHELOR OF ARTS DEGREE- SOCIAL WORK/PSYCHOLOGY

REFERENCES AVAILABLE UPON REQUEST

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