Customer Service Medical
Resume:
Irene Becker
Telephone Number: 917-***-****
Email: ***************@*****.***
TO: Employment Recruiter
Dear Employment Recruiter,
Thank you very much for your time to allow me the opportunity to present my qualifications. I am excited to be considered for a position and looking forward to grow and learn as a team member. My experience and values are 28 years strong.
My experience includes: Registration, Insurance verification, Medical Terminology, Data Entry, Microsoft Word, knowledge of Excel, Medical records/HIM (scanning, faxing. HIPAA compliant and confidentiality), Q Docs/Epic, Citrix, accurate keyboarding 77 wpm; and multiple phone lines, assisting patients with a welcome, empathetic and courteous manner, as well as, works well with team and independently, possess strong work ethic, and much more.
I enjoy a friendly, professional environment with diversification of duties. I am caring dependable, responsible and have a positive attitude.
I appreciate your kind consideration.
Sincerely,
Irene Becker
Irene J. Becker
***************@*****.***
OBJECTIVE: To obtain a challenging, growth oriented office assistant position that will allow me the opportunity to effectively utilize my experience and skills.
EXPERIENCE
Lenox Hill Hospital
August 2017-November 2017
ED Representative
Worked in high volume, high stress level assisting in completion of ED tasks
Learned new programs in required 2 weeks’ time including: Citrix, Amion, Sunrise, Bedboard, Incoming Whiteboard awareness for referred patients, multiple telephone line system including doctor paging lines and rapid response lines
Assisted in emergency practice stat response codes and alerting providers/department
Maintained high level of confidentiality and patient assistance on phone and in the emergency room
Documented using Citrix readiness to move patients around hospital beds
Prepared charts for admitted and discharged patients
Scanned and faxed records
Provided assistance for discharged patients with ambulance/ambulette services
Queens Long Island Medical Group / Advantage Care Physicians
February 1989-May 2017
Patient Care Representative
Extensive commercial, private and government insurance verification procedure experience
Contacted physician offices daily to assist doctors with complete history of new and current patients
Eloquently handled delicate challenging inquiries pertaining to urgent orders, to effectively resolve them quickly and efficiently.
Greeted, registered and checked in/out patients
Maintained a high level of customer service
Directed patients to complete forms, obtained necessary signatures
Ensured all patient insurance and information was obtained and verified
Responded to heavy volume of incoming calls, including complaints.
Collected insurance payments, co-payments, coinsurance, and prior balances
Explained billing procedures and other various important documents to various people from different ethnicities to efficiently communicate the importance and meaning
Prepared and filed patient forms
Balanced daily money and receipts
Scanned documents into electronic medical records e
Obtained records for physicians from hospitals and healthcare providers
Assisted nursing staff, in care team setting with scheduling, follow-up calls, emergency appointments, expedited referrals for special procedures with referral department
Call center representative working in capacity as liaison with physicians, hospitals, patients, nursing team and administration, attaining full satisfaction
Medical Transcription/Secretary/Call Center
Transcribed medical reports recorded by physicians and other healthcare practitioners covering office visits, diagnostic imaging studies, operations, and final summaries
Lead transcription department
Trained 3 new hires and educated many specialties medication terminology, reviewed and edited, returned for correction
Received and distributed work-flow according to turn-over time from offices within the medical group via courier
Call representative for multi-specialty managed care assisting large volume incoming calls attaining high level of statistics with firewall and Press Gainy scores.
Kohl’s Department Store
December 2008-September 2013
Part Time Front End Supervisor
Promoted to supervisory role after 6 months, covered store for manager as needed, prepared weekly scheduling for cashiers
Supervised of 10 – 20 employees in policy, customer service and preparing store for next day
Audited cash registers end of week, and daily drop off
Worked with security team in loss prevention
Operated cash register and processed customer purchases promptly and accurately in accordance with established procedures
Promoted credit card benefits with no cardholders
Maintained a pleasant helpful relationship with customers, providing prompt and friendly customer service
CERTIFICATES
Compliance/Confidentiality, HIPAA Certificates of Completion from Lenox Hill Hospital
Awarded Emergency Department Certificate of Achievement for 99th percentile patient experience on the national level
SKILLS
Skills include: Ability to communicate on all levels, learned different computer programs as required, ED programs Citrix, Amion, Bedboard, Sunrise and updating of whiteboard using medical terminology, medical office computer programs for Q Docs and Epic, operating multiple phone line telephone system. I enjoy a friendly, professional environment with diversified duties.
EDUCATION
Queens College; Queens, NY; Completed three years towards Paralegal continuing education
Course for HIPAA
Martin Van Buren High School; Queens, NY; High School Diploma
Contact this candidate