Jamila Cortes

**** ***** **.

San Antonio, TX ***49

Phone 210-***-****

Technical Skills and Proficiencies:

Platforms: Windows Server 2003-2016 R2,Windows (ALL versions), Virtual Server, Microsoft Exchange Server 2003- 2016

Languages: C++, JAVA, HTML, PERL, light Powershell

Networking: TCP/IP, VPN, SSH, ISO/OSI, Ethernet, Windows Domain, DHCP, DNS, VOIP, LAN/WAN, Exchange Server ActiveSync, Office 365

Tools: Infra, Remedy, Active Directory, iHeat, HP Service Manager, Ghost, Norton Virus Protection/McAfee, Intune, Azure, Norton Firewall, AVG, Panda, Microsoft Office Suite (ALL versions), Apple Mail, GPO Management Console, Microsoft Operation Manager, Windows Terminal Server, GoodLink Server, Blackberry Enterprise Server, Exchange Server ActiveSync Web Administration Tool, Microsoft Active Sync, Microsoft Configuration Manager (SMS), Microsoft SharePoint, SCCM R2, Dameware, Cisco Jabber, MFA admin tool,

Core Competencies:

Information Security Administration

Network/ System Security

Hardware installation/repair

Research and Development

Helpdesk Support

Cisco routers and switches

Server maintenance (hardware/software)

Risk management.

Security software implementation

SCCM 2012 R2

ITIL v3

Measurement applications for Oil and Gas Industry

Professional History:

Energy Transfer Partners

800 E Sonterra Blvd

San Antonio, TX 78258

From: 03/2010-11/2017

Troubleshoot tickets, manage assets, implement KBAs, and Change Controls in BMC Remedy/ Smart IT application

Migrate multi Windows OS environment to Windows 10 500+ systems

Mange multi OS client environment for office and field sites

Implementing/Maintaining SLAs and KPIs within ITIL v3 best practices through BMC Remedy system

Manage, create, and maintain Active Directory Users accounts within a Server 2003-2012 R2 environment

Use Office 365 Cloud management with iPhones and Android devices and troubleshoot, activate, update, and maintain wireless devices (BlackBerry, I-Phones, Androids)

Manage, software deployments, patches, images to clients in SCCM R2 environment

Migrate Exchange Server 2008 to Office 365 cloud environment and update Database within the server

Maintain, support, repair HP, Xerox, Ricoh, HP printers

Travel to field sites for various IT support i.e. printer/desktop repairs and networking

Create and maintain IT budget for office site

Order equipment and inventory assets and refresh end of life systems

Remote desktop support for client machines across multi domain environment

Specialties:

• Information Security Administration

• Network/ System Security

• Hardware installation/repair

• Research and Development

• Helpdesk/Desktop Support

• Cisco routers and switches

• Server maintenance (hardware/software)

• Risk management

• Security software implementation

USAA Bank

9800 Fredericksburg Rd

San Antonio, TX 78288

From: 03/09 to 03/2010

Call center helpdesk support environment.

Receive calls and help user with technical issues on Windows 2003,XP, and Vista.

Helpdesk support for government banks in a Windows Server 2003 network

Document and troubleshoot IT problems using Infra ticketing system including utilizing Remote Desktop and Assistance for troubleshooting.

Manage Active Directory user accounts in a Windows Server 2003 and Exchange Server 2007 environment.

CPS Energy

145 Navarro

San Antonio, TX 78254

From: 03/31/08 to 03/09

Helpdesk Support for employee wireless devices and Windows XP Pro/ Vista PC

Troubleshoot incident tickets through HP ticket system

Troubleshoot, activate, update, and maintain wireless devices (BlackBerry devices, I-Phones, PDAs)

Migrate Exchange Server 2003 to Exchange Server 2007and update Database within the server

Use Heat and HP Service Manager ticketing system to track and handle call tickets

Manage, create, and maintain Active Directory Users accounts within a Server 2003/ 2007 OS environment

Use Exchange Server ActiveSync Web Administration Tool for a Microsoft Exchange 2007 Server Network with iPhones 8GB and 16GB

Manage user accounts on Blackberry Enterprise Servers and GoodLink Server Wireless CDMA/GSM

U.S. Army Reservist

Camp Bullis NW Military Hwy

Information Tech/Machinery Tech

San Antonio, TX 78230

From: 08/13/04 – 09/19/08

Call center helpdesk support environment.

Receive calls and help user with problems on Windows Server 2003 network or Windows XP Professional PC.

Maintain a Battalion Call center environment mainly through VPN’s.

Helpdesk support for government banks in a Windows Server 2003 network

BMC Remedy Service Desk, Asset Management, Service Level Agreements, Change Request, and Help Desk applications for helpdesk support.

Remote Desktop and Remote Assistance for troubleshooting.

Manage Active Directory user accounts in a Windows Server 2003 and Exchange Server 2007 environment.

San Antonio College

1300 San Pedro Ave.

College Information Technologies Department

San Antonio, TX 78212

From: 01/07-05/07

210-***-****

Systems Information Security Administrator Assistant internship in a Windows Server 2003environment

Server hardware and software updates and repairs.

Maintain College Server network infrastructure and offer helpdesk Support to employees

Research and develop new software and assess risk management to network.

Use iHeat ticketing software for helpdesk support in a Windows XP Professional environment.

Remote Desktop and iHeat Remote Access for logging on other computers in a Windows XP Professional environment.

Manage, create, and maintain Active Directory User accounts via Server Exchange 2007

Education: 2002 to 2007

San Antonio College

Associates in Applied Science in Computer Information Security

1997- Richland Northeast High School

Academic and High School Diploma

Achievements: College ROTC - 2 year, Squad leader, Platoon leader, META scholarship recipient - 4 semesters. PC repair Award. Excellence in Software Award.

Best Attributes: Dependable, self-motivated, able to work independently, as a team member, and under pressure, professional appearance, attention to detail, fast learner, and ability to get along with people.

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