Systems Admin/ Desktop Support
Resume:
Jamila Cortes
San Antonio, TX ***49
Phone 210-***-****
Technical Skills and Proficiencies:
Platforms: Windows Server 2003-2016 R2,Windows (ALL versions), Virtual Server, Microsoft Exchange Server 2003- 2016
Languages: C++, JAVA, HTML, PERL, light Powershell
Networking: TCP/IP, VPN, SSH, ISO/OSI, Ethernet, Windows Domain, DHCP, DNS, VOIP, LAN/WAN, Exchange Server ActiveSync, Office 365
Tools: Infra, Remedy, Active Directory, iHeat, HP Service Manager, Ghost, Norton Virus Protection/McAfee, Intune, Azure, Norton Firewall, AVG, Panda, Microsoft Office Suite (ALL versions), Apple Mail, GPO Management Console, Microsoft Operation Manager, Windows Terminal Server, GoodLink Server, Blackberry Enterprise Server, Exchange Server ActiveSync Web Administration Tool, Microsoft Active Sync, Microsoft Configuration Manager (SMS), Microsoft SharePoint, SCCM R2, Dameware, Cisco Jabber, MFA admin tool,
Core Competencies:
Information Security Administration
Network/ System Security
Hardware installation/repair
Research and Development
Helpdesk Support
Cisco routers and switches
Server maintenance (hardware/software)
Risk management.
Security software implementation
SCCM 2012 R2
ITIL v3
Measurement applications for Oil and Gas Industry
Professional History:
Energy Transfer Partners
800 E Sonterra Blvd
San Antonio, TX 78258
From: 03/2010-11/2017
Troubleshoot tickets, manage assets, implement KBAs, and Change Controls in BMC Remedy/ Smart IT application
Migrate multi Windows OS environment to Windows 10 500+ systems
Mange multi OS client environment for office and field sites
Implementing/Maintaining SLAs and KPIs within ITIL v3 best practices through BMC Remedy system
Manage, create, and maintain Active Directory Users accounts within a Server 2003-2012 R2 environment
Use Office 365 Cloud management with iPhones and Android devices and troubleshoot, activate, update, and maintain wireless devices (BlackBerry, I-Phones, Androids)
Manage, software deployments, patches, images to clients in SCCM R2 environment
Migrate Exchange Server 2008 to Office 365 cloud environment and update Database within the server
Maintain, support, repair HP, Xerox, Ricoh, HP printers
Travel to field sites for various IT support i.e. printer/desktop repairs and networking
Create and maintain IT budget for office site
Order equipment and inventory assets and refresh end of life systems
Remote desktop support for client machines across multi domain environment
Specialties:
• Information Security Administration
• Network/ System Security
• Hardware installation/repair
• Research and Development
• Helpdesk/Desktop Support
• Cisco routers and switches
• Server maintenance (hardware/software)
• Risk management
• Security software implementation
USAA Bank
9800 Fredericksburg Rd
San Antonio, TX 78288
From: 03/09 to 03/2010
Call center helpdesk support environment.
Receive calls and help user with technical issues on Windows 2003,XP, and Vista.
Helpdesk support for government banks in a Windows Server 2003 network
Document and troubleshoot IT problems using Infra ticketing system including utilizing Remote Desktop and Assistance for troubleshooting.
Manage Active Directory user accounts in a Windows Server 2003 and Exchange Server 2007 environment.
CPS Energy
145 Navarro
San Antonio, TX 78254
From: 03/31/08 to 03/09
Helpdesk Support for employee wireless devices and Windows XP Pro/ Vista PC
Troubleshoot incident tickets through HP ticket system
Troubleshoot, activate, update, and maintain wireless devices (BlackBerry devices, I-Phones, PDAs)
Migrate Exchange Server 2003 to Exchange Server 2007and update Database within the server
Use Heat and HP Service Manager ticketing system to track and handle call tickets
Manage, create, and maintain Active Directory Users accounts within a Server 2003/ 2007 OS environment
Use Exchange Server ActiveSync Web Administration Tool for a Microsoft Exchange 2007 Server Network with iPhones 8GB and 16GB
Manage user accounts on Blackberry Enterprise Servers and GoodLink Server Wireless CDMA/GSM
U.S. Army Reservist
Camp Bullis NW Military Hwy
Information Tech/Machinery Tech
San Antonio, TX 78230
From: 08/13/04 – 09/19/08
Call center helpdesk support environment.
Receive calls and help user with problems on Windows Server 2003 network or Windows XP Professional PC.
Maintain a Battalion Call center environment mainly through VPN’s.
Helpdesk support for government banks in a Windows Server 2003 network
BMC Remedy Service Desk, Asset Management, Service Level Agreements, Change Request, and Help Desk applications for helpdesk support.
Remote Desktop and Remote Assistance for troubleshooting.
Manage Active Directory user accounts in a Windows Server 2003 and Exchange Server 2007 environment.
San Antonio College
1300 San Pedro Ave.
College Information Technologies Department
San Antonio, TX 78212
From: 01/07-05/07
Systems Information Security Administrator Assistant internship in a Windows Server 2003environment
Server hardware and software updates and repairs.
Maintain College Server network infrastructure and offer helpdesk Support to employees
Research and develop new software and assess risk management to network.
Use iHeat ticketing software for helpdesk support in a Windows XP Professional environment.
Remote Desktop and iHeat Remote Access for logging on other computers in a Windows XP Professional environment.
Manage, create, and maintain Active Directory User accounts via Server Exchange 2007
Education: 2002 to 2007
San Antonio College
Associates in Applied Science in Computer Information Security
1997- Richland Northeast High School
Academic and High School Diploma
Achievements: College ROTC - 2 year, Squad leader, Platoon leader, META scholarship recipient - 4 semesters. PC repair Award. Excellence in Software Award.
Best Attributes: Dependable, self-motivated, able to work independently, as a team member, and under pressure, professional appearance, attention to detail, fast learner, and ability to get along with people.
Contact this candidate