Tracy Busby-Patterson
Email: ************@*****.***
Phone: 832-***-****
Objective: To obtain a position in a reputed organization which I can utilize my Administrative Skills,
Customer Service and other various skills in contributing towards fulfilling the company’s objective
goals.
Summary of Qualifications:
Proficient using Microsoft Office, Lotus Notes, Payroll SAP, SharePoint, Team Connect, Introspect, File-Net System, Citrix, Query, Oracle, Lucent Phone System, Remedy Tracking System, DRA, Request Center, One Source, DW Web, Service Center, also experience in Billing and Coding Invoices, Customer Service, Type 45 wpm, 10-Key, Troubleshooting PC and POS Equipment
Requisition Fulfillment/Purchase Order Management
Self-motivated with discipline to work successfully; independently and within a team
Work effectively in problem solving skills, attention to detail, and decision-making abilities
Ability to work well under pressure, multi-task, and manage sensitive confidential information
Professional Experience
ExxonMobil Oil & Gas Corporation (Contractor), Houston, TX
Accounting Clerk -Law Business Services (October 2012 – September 2016)
Assist management with Administrative duties such as scanning, faxing, and copying documents
Reconcile a wide variety of accounting documents such as invoices, credit memos, journal entry and vendor setups
Process payroll timekeeping for Law Business Services
Maintain the Records Management System daily in Team Connect
Quality check invoices for scanning and review them for accuracy
Create and Code heavy volumes of invoices with a high level of accuracy
Answer questions and concerns from vendors regarding invoice payments
Ensure timekeepers Summary and Fee/Expenses are accurate
Organizes, prioritizes, and file large volumes of incoming correspondences
Data Specialist
Implement and Maintain Training Modules globally for ExxonMobil Employees
Ensure that all Training Modules are tested before going to production
Maintain basic spreadsheets, reports, logs and process documents
Entering data into the computerized database system
Exporting data to Excel and arranging information for easy accessibility
Follow up with vendors to discuss issues and concerns
Shell Oil Company/Eplus Technology, Houston, TX
Procurement Analyst- (November 2008 – July 2011)
Process all purchase orders for computer equipment, hand-held devices and software updates for Shell end-users
Make sure each purchase order has management approval before submitting orders
Responsible for making sure that each employee computer is setup and software is installed
Work with Shell and end-users to ensure prompt shipping delivery times are met in timely manner
Maintain accurate inventory on computers and hand-held equipment
Facilitate resolution of inquiries and end-users concerns and issues related to equipment, software, and
Delivery status, updated Work Order Spreadsheet daily, coordinate repairs for PC Equipment
ExxonMobil Oil & Gas Corporation (Contract), Houston, TX
Property / Title Technician (August 2001 – November 2008)
Support the Property/Title Analyst with Administrative duties
Perform front-end preparation of paper file conversion documents for scanning into File-Net System
Photo Scanning, indexing and routing original documents to the appropriate analyst
Responsible for daily mail outs of Division and Transfer Orders
Distributing and sorting mail
Update contract list for the department
Manage daily reports
Human Resources Administrative Assistant
Support the HR team with Administrative duties
Responsible for ensuing personal files are accurate and updated based on appropriate documentation
Answer incoming calls on broad questions regarding health benefits and company policies
Maintain and complete I-9 verification, data input new hires, separations, and employee changes in SAP Database System
Process wages, transfers, optional life and annual open enrollment health benefits
Provide Customer Service to ExxonMobil employees on issues and benefit questions
Provide employment verifications to other employers and financial institutions
Conduct candidate background checks through a vendor database
Coordinate drug test, retrieve and communicate results and submit required paperwork to payroll
Customer Service Specialist
Answer a high call volume of calls
Support a broad range of hardware, software and point of sale equipment systems to support over 16,000 ExxonMobil Locations
Provide customer assistance in password reset, processing credit card transactions, and troubleshooting all POS peripheral equipment (i.e. printers, keyboards, monitors, modems and pin pads)
Provide application level support for supported applications
Report network related problems or outages
Equipment ordering and tracking
Documented all calls in Remedy 4.5.2 tracking system
Education
Fortis Institute for Careers, Houston, Texas Diploma Medical Billing and Coding Specialist
DeVry University, Houston, Texas Completed 12 credit hours towards a Bachelor’s Degree in Business Administration
Kashmere Senior High School, Houston, Texas
CPR Certification, Houston, Texas
REFERENCES: Available upon request