Tracy Busby-Patterson

Email: ac3xm7@r.postjobfree.com

Phone: 832-***-****

Objective: To obtain a position in a reputed organization which I can utilize my Administrative Skills,

Customer Service and other various skills in contributing towards fulfilling the company’s objective

goals.

Summary of Qualifications:

Proficient using Microsoft Office, Lotus Notes, Payroll SAP, SharePoint, Team Connect, Introspect, File-Net System, Citrix, Query, Oracle, Lucent Phone System, Remedy Tracking System, DRA, Request Center, One Source, DW Web, Service Center, also experience in Billing and Coding Invoices, Customer Service, Type 45 wpm, 10-Key, Troubleshooting PC and POS Equipment

Requisition Fulfillment/Purchase Order Management

Self-motivated with discipline to work successfully; independently and within a team

Work effectively in problem solving skills, attention to detail, and decision-making abilities

Ability to work well under pressure, multi-task, and manage sensitive confidential information

Professional Experience

ExxonMobil Oil & Gas Corporation (Contractor), Houston, TX

Accounting Clerk -Law Business Services (October 2012 – September 2016)

Assist management with Administrative duties such as scanning, faxing, and copying documents

Reconcile a wide variety of accounting documents such as invoices, credit memos, journal entry and vendor setups

Process payroll timekeeping for Law Business Services

Maintain the Records Management System daily in Team Connect

Quality check invoices for scanning and review them for accuracy

Create and Code heavy volumes of invoices with a high level of accuracy

Answer questions and concerns from vendors regarding invoice payments

Ensure timekeepers Summary and Fee/Expenses are accurate

Organizes, prioritizes, and file large volumes of incoming correspondences

Data Specialist

Implement and Maintain Training Modules globally for ExxonMobil Employees

Ensure that all Training Modules are tested before going to production

Maintain basic spreadsheets, reports, logs and process documents

Entering data into the computerized database system

Exporting data to Excel and arranging information for easy accessibility

Follow up with vendors to discuss issues and concerns

Shell Oil Company/Eplus Technology, Houston, TX

Procurement Analyst- (November 2008 – July 2011)

Process all purchase orders for computer equipment, hand-held devices and software updates for Shell end-users

Make sure each purchase order has management approval before submitting orders

Responsible for making sure that each employee computer is setup and software is installed

Work with Shell and end-users to ensure prompt shipping delivery times are met in timely manner

Maintain accurate inventory on computers and hand-held equipment

Facilitate resolution of inquiries and end-users concerns and issues related to equipment, software, and

Delivery status, updated Work Order Spreadsheet daily, coordinate repairs for PC Equipment

ExxonMobil Oil & Gas Corporation (Contract), Houston, TX

Property / Title Technician (August 2001 – November 2008)

Support the Property/Title Analyst with Administrative duties

Perform front-end preparation of paper file conversion documents for scanning into File-Net System

Photo Scanning, indexing and routing original documents to the appropriate analyst

Responsible for daily mail outs of Division and Transfer Orders

Distributing and sorting mail

Update contract list for the department

Manage daily reports

Human Resources Administrative Assistant

Support the HR team with Administrative duties

Responsible for ensuing personal files are accurate and updated based on appropriate documentation

Answer incoming calls on broad questions regarding health benefits and company policies

Maintain and complete I-9 verification, data input new hires, separations, and employee changes in SAP Database System

Process wages, transfers, optional life and annual open enrollment health benefits

Provide Customer Service to ExxonMobil employees on issues and benefit questions

Provide employment verifications to other employers and financial institutions

Conduct candidate background checks through a vendor database

Coordinate drug test, retrieve and communicate results and submit required paperwork to payroll

Customer Service Specialist

Answer a high call volume of calls

Support a broad range of hardware, software and point of sale equipment systems to support over 16,000 ExxonMobil Locations

Provide customer assistance in password reset, processing credit card transactions, and troubleshooting all POS peripheral equipment (i.e. printers, keyboards, monitors, modems and pin pads)

Provide application level support for supported applications

Report network related problems or outages

Equipment ordering and tracking

Documented all calls in Remedy 4.5.2 tracking system

Education

Fortis Institute for Careers, Houston, Texas Diploma Medical Billing and Coding Specialist

DeVry University, Houston, Texas Completed 12 credit hours towards a Bachelor’s Degree in Business Administration

Kashmere Senior High School, Houston, Texas

CPR Certification, Houston, Texas

REFERENCES: Available upon request

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