Customer Service Sales

THERESA ANN GRAY

**** ********** ***** 317-***-****

Indianapolis, IN 46278 **************@*****.***

OBJECTIVE

Seeking an opportunity in a fast paced environment where helping people with their needs is the top priority.

KNOWLEDGE & SKILLS PROFILE

•Talent for identifying customer needs and presenting appropriate company products and service offerings.

•Relationship Building.

•Superb communication skills, verbal and written.

•Product Launches.

•Expert in developing highly motivated and organized teams that product results.

•Direct & Channel Marketing.

•Strategic Planning Skills.

•Spreadsheets, Microsoft Excel, PowerPoint, Word and Access

EDUCATION

I.U.P.U.I. Indianapolis, Indiana

Associated Degree, Secretarial and Office Administration

June, 1985 GPA (3.5)

Brown Mackie College, Indianapolis, Indiana

Associated Degree, Health Care Administration

Graduation Date September, 2011 GPA (3.8)

Daniel Webster College, Nashua, New Hampshire

Bachelor Degree, Business Management

Graduate Date: June, 2016 GPA (3.5)

RELATED EXPERIENCE

Ceilo, Indianapolis, IN

Recruitment Specialist 10/2016 - Present

Timely review of applicants who have applied via the applicant tracking system.

Source candidates via resume databases and networking sites using basic Boolean search language.

Utilize proprietary software for establishing candidate searches, executing mobile and email campaigning to talent communities.

Identify perceived difficulties with searches and research solutions by collaborating with recruitment team.

Proactively and regularly communicate the status of each search.

Reach out and connect with sourced leads to assess fit and interest in open positions.

Develop interview schedules to ensure qualified candidates are evaluated.

Complete phone interviews and documents candidate responses, effectively screening in or out of the process based on position requirements.

Evaluate candidates against position requirements.

Provide research support to the recruitment team, including market or salary data.

Assist with administrative tasks.

Update candidate statues in the appropriate recruitment systems (ATS, TRM, etc.)

Effectively communicate with candidates via phone or video.

Ability to support up to multiple client accounts at one time.

ITT Technology Institution, Indianapolis, IN 09/2014 – 09/2016

Career Services Representative

Coordinates and supervises activities of the Career Center, and Cooperative Education and Employment Services programs at the Campus.

Supervises professional and support staff, and student workers. Participates in writing performance evaluations, position description development, interviews, and performance counseling. Coordinates staff schedules and conducts staff meetings.

Develops and monitors department budget. Participates in budget meetings. Justifies budget expenditures and signs requisitions for the department.

Manages the college-wide web-based job posting system called ITT Career Connections.

Produces the yearly at Campus Job and Career Information Fair attended by up to 80 employers and over 1,000 students, graduates and community members.

Markets Career Services programs both internally and externally. Develops effective methods of communicating program objectives. Contacts prior job and training sites to encourage renewed interest in the programs. Develops specific training and job sites for students as needed.

Advises students about the requirements for cooperative education credit. Initiates and manages the forms necessary to access and complete the program. Provides coordination between student, instructor, and employer.

Assists with work study orientation and interview, and places work study students.

Presents workshops on resume writing, interviewing and job search techniques to professional/technical programs, lower division transfer and Project Independence students. Coordinates opportunities for students to have videotaped mock interviews.

Performs other related duties as assigned.

ITT-Technology Institution, Indianapolis, IN 03/2012- 09/2014

Admissions Representative- Online Programs

Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student.

Responsible for facilitating orientation and Registration day activities.

Closely assists and mentors students through the Admissions process.

Ensures compliance with applicable company policies and procedures, laws and regulations

Verbally communicates approved presentations to promote programs to prospective adult and high school students.

Actively generates referral business to help maintain company goals.

Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.

Actively participates in special recruiting promotion activates.

WellPoint, Indianapolis, IN 12/2011- 3/2012

Utilization Management Representative I

Responsible for coordinating cases for precertification and prior authorization review.

Manages incoming calls, including triage, opening of cases and authorizing sessions.

Responsible for the identification and data entry of referral requests into the UM system.

Responds to telephone and written inquiries from clients, providers and in-house departments.

Conducts clinical screening process.

Authorizes initial set of sessions to provider.

Check benefits for facility based treatment.

Enters demographics and basic clinical information.

Ensure customer requests and questions are handled appropriately and in a timely manner.

Wal-Mart, Indianapolis, IN 5/2007-12/2011

Customer Service Manager

•Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.

•Train, coach and manage all cashiers in front-end policies and procedures, including new cashiers.

•Conduct monthly customer service audits.

•Supervise and schedule cashiers and ensure compliance with payroll budgets.

•Provide orderly maintenance of front-end equipment and supplies.

•Oversee compliance of cashiers with established company policies.

•Authorize and ensure validity of customer returns, exchange, check authorization and voids.

•Be aware of all areas of possible loss due to theft, shoplifting, free bagging and fraud.

•Safe keeping of company funds and property.

Golden Rule Insurance, Indianapolis, IN 3/2006-4/2008

Customer Services Representative/Call Center

•Engaged in the selling and marketing of healthcare products and supplies.

•Document all contacts with members in the database completely and accurately.

•Preparing quotes of policy costs, explaining coverage, setting up insurance claims.

•Handling quotes, questions on claims, or sales and marketing.

•Knowledge of medical terminology to assist broker and clients.

•Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

OTHER TRAINING AND EXPOSURES

Recruitment

Telemarketing

Medical terminology

Medical administration skills

Sales and Meeting Coordinator

Settle small claims (PIP)

Endorsements, audits and cancellations

Processed and rate new business renewals

Medical encoding and invoicing

Development and Implementation of Sales Promotions

Charting and documentation of patient care

Travel arrangements

Knowledge of sales on cosmetic dental implants

VOLUNTEER ACTIVITIES

Volunteer, Habitat for Humanity

Volunteer, Race for the Cure

Fund Raiser, United Way

Volunteer, Westview Hospital

Externship, Urology of Indiana (Carmel)

REFERENCES

Complete references, background and credit check will be made available upon request

Contact this candidate