TELECOM SALES SOLUTION DESIGN ENGINEER

Pre-Sales and Post-Sales Technical Support and Consulting

Avaya Sales Engineer with extensive experience in Avaya pre-sales consulting and system design. An expert with product knowledge that designs and specifies technology solutions for organizations in many different market verticals spans. A professional that is an expert in the entire Avaya portfolio and related technologies. A Top Performer with in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations that can also provide consultation and/or product capability assessment and validation to prospective users. An Excellent Communicator that can easily interface with customers, quickly understand their requirements, and articulate how to integrate products integrate with their organizations.

Areas of Expertise:

Avaya Design Tools

SME Technical Product Knowledge

Customer Relationship Management Expertise

Current Avaya Certifications

Customer Consultation

PROFESSIONAL EXPERIENCE

Avaya, Virtual Office, Durham, NH 2016 – 2017

Sales Engineer III

Windstream, Virtual Office, Durham, NH 2015 – 2016

Solutions Architect III

Arrow SI, Virtual Office, Myrtle Beach, SC 2009 – 2015

Sales Engineer III

Avaya, Virtual Office, New Hampshire 2001 – 2008

Sales Engineer IV

Provided primarily pre-sales technical support for the development and implementation of Avaya. Provided pre-sales design and support to territory, named, and global accounts working with a variety of companies in the healthcare, state, federal, and corporate environments.

Provided pre-sales design and support to territory, named, and global accounts working with a variety of companies in the healthcare, state, federal, and corporate environments. Comprehensive understanding of the sales process and the breadth of the Avaya product and solutions offerings.

Assisted the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer solutions.

Reviewed and modified all proposals to ensure accuracy and details

Created detailed design and implementation specifications for complex products, applications and solutions

Provided consultation and/or product capability assessment and validation to prospective users

Cabletron Systems, City, State

Product Support Engineer, Call Center Supervisor

Education: Granite State College, Business Management (B.S or Coursework ?)

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