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Senior Oracle consultant

Pune, Maharashtra, India
January 06, 2018

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: : ****-932*******, 980******* Age: 50 Location : Mumbai

Ashok specializes in the Informatica, Oracle, SAP FICO, SD, VMS, DBM and has 7+ years of experience in Banking and Insurance, 6+ years in Telecom, 6+ years in Retail, 6+ years Manufacturing, 7+ Years in Automobile.



Oracle DBA / Oracle Apps DBA, Oracle Applications / E-Business Suits

HARDWARE: IBM Mainframe, DEC VAX, SUN Enterprise & Solaris, UNISYS 6000, ALTOS 1000, NCR, HP-9000, CDC-4000, IBM RS-6000, Digital Unix, Sequent Dynix, IBM PC, IBM PS/2

SOFTWARE: MS-DOS, UNIX, XENIX, VMS, Novell, SQL Report Writer,, Oracle Enterprise Manager Packs, MOTIF Windows, X-Windows, Microsoft Windows XP Professional, Microsoft Windows NT Server, Structured Query Report Writer(SQR) and PeopleSoft, VB, Asp .net, Java, SAP VMS, SAP DBM, SAP FICO, SAP MM.

Database: Advanced knowledge in Green Plum and Oracle SQL, Functions, Analytical Functions, Oracle, Sybase, DB2

BI Tools: Manage the OBIEE

LANGUAGES: UNIX-SOLARIS (6 yrs), UNIX-AIX (2 yrs), UNIX Script, DCL, SQL Plus, PL/SQL, Pro Cobol, Korn/C/Bourne UNIX shell scripts (6 yrs) JavaScript (1 yr)

Oracle Tools/Components : SQL Plus, SQL Loader, Browser/Query Builder, Oracle Discoverer; Limited Exposure to: Oracle Application Server (OAS), Oracle Developer/2000 and Oracle iDeveloper (including Forms6i and Reports6i), Designer/2000 (17 yrs)

METHODOLOGIES: Data Modeling (14 yrs), Design (14 yrs), Capacity Planning (3 yrs), I/O Distribution (10 yrs), Yourdon Structured Analysis and Design, Extended Relational Analysis and Design, ERwin Relational Diagramming, SQA Performance Tuning, Configuration and Multi-User Testing.

OS: UNIX (Sun/Solaris, HP, SGI, IBM/AIX) (18 yrs) MS-Windows & MS-DOS (21 yrs)

VM & MVS (IBM mainframes)

ERP Implementation and maintenance: Ebusiness suite 12i Implementation for Accounting, HR, Marketing, CRM, Oracle Project Manager, Oracle CRM works.

Expertise on the following Oracle HRMS modules. Human Resource Management System (HRMS) of Oracle Applications including Oracle Human Resources(HR), Oracle Payroll, Oracle Advanced Benefits(OAB), Oracle Time and Labor(OTL), Oracle iRecruitment, Oracle Learning Management and Oracle Self Service Human Resources(SSHR).

Over 14 years of IT experience of ERP implementation and Enterprise Applications Practice with proven experience in Developing, Customizing and Supporting Oracle Applications 11.0.3 and 11i (AR, AP, GL, PO, INV, OM, CRM, SCM), AOL of Oracle E-business Suite. These include Analysis, Design, Development and Implementation of different projects for applications based on Relational DBMS and in the field of Oracle e-business Suite.

Expertise in Oracle Payroll configuration with Oracle Time and Labor and Oracle Benefit modules in Multi-Org environments.

Expertise in designing of payroll inbound and outbound interfaces and which and related to non Oracle Payroll entrainments like ADP, Integral or Ceridian payroll as well and Oracle Payroll base environment.

Expertise in payroll balance configuration and conversion, year-end and mid-year balance adjustment, execution of payroll processes, generation of Payslip, W2 and government reports for Oracle Payroll.

Good Expertise in developing applications using SQL, PL/SQL, Database Triggers, Stored Procedures, Oracle 11i/9i/8i and Developer 10g/6i (Forms 10g/6i, Reports 10g/6i).

Good Expertise in PL/SQL

Good Expertise in Query and Performance tuning in Oracle.

Hands-on experience in MS Access to Oracle 10g database conversion.

Lead and performed e-business suite applications upgrade from to 12.2.5, 12.1.3 to 12.2.5 on Exalogoic/Exadata.

Lead and migrated HR E-Business from Solaris to Exalogoic/Exadata.

Lead a team of L3 resources to handle critical events, performance tuning, production recovery, application breakdown and proactive performance improvement plans which involved defragmentation of potential tables and indexes across more than 20 production e-business environments.

Lead DBA of Corporate financial and HR E-Business suite applications.

Project manager for Informatica smart partition implementation project involving implementation, planning and client handling. Implemented Informatica smart partition across 20+ production environments.

Lead Informatica smart partition implementation projects on 11i and R12 environments on production sites.

Oracle e-business 12.2.5 installation on Linux 6.

Performed e-business suite applications upgrade from to 12.1.3.

Implemented month-end proactive monitoring for corporate finance system to capture locking, concurrent manager health, pending jobs, business critical job runtime, etc.

Performed patch application using opatch, adpatch, bsu and 12.2 online patching utility.

Performed ten production database upgrades from 10g to 11g and implemented a streamlined process to lower the upgrade time.

Performed demantra application upgrade from 7.2 to 7.3.

Recovered production environment using partial database recovery.

Documented and maintained workbook for the key implementations. Code review and migration following GIEA standards.

Monitor databases and application through OEM grid Control.

Hands-on experience in analyzing the Oracle SQL Raw Trace and TKPROF trace files in working query and database performance issues.

Support a five Hundred -terabyte data warehouse; play a lead role in enterprise-wide database optimization and instance and resource monitoring. Perform root cause analysis on failures. Resolve performance tuning related issues, reports, and queries. Work actively on new 10g features such as AWR, ADDM, and ASH, performance statistics collection, and fine tuning database wait events. Provide on-call support for enterprise databases.

Started and managed biweekly optimization meetings with enterprise user groups to address and resolve performance-related issues with a high degree of success.

Successfully set up a four-node cluster and RAC data warehouse on Linux (Oracle UBL) using ASM/ OCFS2.

Identified, led, and established automation of repetitive processes to minimize errors.

Completely eliminated space errors by implementing proactive space monitoring and effective space allocation.

Greatly improved performance in daily transforms by identifying and reorganizing indexes on major tables.

Set up new databases and provided all database-related support for the production as well as test databases for different markets internationally. Performed space estimation and calculation, application installation, performance/ memory tuning, server/ database monitoring, configuration, and troubleshooting. Provided design input and interacted with the design team on the best database practices. Evaluated server/ instance architecture, hardware, system specifications, and capacity planning. Managed, trained, and mentored staff.

Formulated recommendations about optimal storage configurations for senior management.

Identified and reduced/ eliminated non-idle wait events such as scattered file read, sequential file read wait event, log file completion, in queue, and buffer latch waits.

Hands on experience implementing and supporting Procure-to-Pay and Order-to-cash and plan-to -build processes in Oracle 11i/R12 applications.

Hands on experience in designing and implementing scalable OLTP and DSS database systems.

Experience with RAC Software Storage Principles & Database Storage Principles along with RAC and Instance/Crash Recovery, Database Storage Consolidation.

Hands on experience with Oracle RAC 10g Installation and RAC performance tuning.

Experience working with ERwin data modeling tool.

Experience in Oracle Application development Framework (ADF) and OAF.

Skilled and experienced in UNIX Shell scripting and worked extensively on Unix/Solaris/Linux platforms.

Extensive experience in conversion of legacy data into Oracle Applications using SQL Loader and PL/SQL.

Good experience in working with Oracle Discoverer.

Strong expertise on Workflow customizations & Form personalization to meet functional/business requirements.

Proficiency in Oracle Application Implementation Methodology and Software Development Life Cycle (SDLC).

Worked Extensively in Conversions and Interfaces in most of the Financial Modules. Extensive hands on experience using most of the API’s.

Highly skilled in creating new XML Reports using XML Publisher and customization of existing Reports, Forms and PL/SQL Procedures in Oracle Applications.

Experience with design and implementing oracle security with Oracle Internet Directory for data storage and synchronization services.

In-depth Experience in using Oracle Application Object Library (AOL) features including implementation of Flex fields (Like Implementing Cross Validation Rules, Implementation flex fields in reports, Security rules), creating and scheduling of Concurrent programs etc.

7+ Years of experience in providing cost effective solutions by using Oracle E-Business Suite Applications, OBIEE, and related technologies; my experience spreads across Implementations, Version upgrades, data conversions, Customization of Reports in Oracle Financials along with Oracle Forms and Functional Configurations in Financial Modules.

Oracle Financials/Manufacturing/HRMS (GL/AP/AR/FA/INV/BOM/WIP/OM/PO/MRP/OAB/HR/AOL) with Multi Reporting Currency (MRC).

Managing in-house Oracle EBS enhancement and conversion projects, collaborating with the Project Management Office (PMO) team on projects milestones and documentation requirements.

Have experience in Customization of Oracle Application modules, involving Forms 4.5/6i, Reports 6i/9i --Migrating to BI Publisher, Hyperion Interactive Reporting 9.3 and Oracle Application Express APEX3.0.

Oracle EBS R12/ and OBIEE integration and LDAP Single Sign-on configuration.

Experience in Application System Administration activities like managing concurrent managers, applications security, application user setup, defining responsibilities, values sets, flex fields, registering menus, forms, reports, concurrent programs, and printers, providing support to apps users for any technical and functional issues.

Responsible for daily and incidental issues involving fixing failures of feeder systems and outbound data failure fixes. Logging Service Requests (SR) on metalink for issues that requires vendor expertise.

Used AIM3.0 to complete these Functional and Technical documents: BR100, MD050, MD070, CV040, CV060, MD20, and MD120.

Excellent interpersonal skills, ability to interact with people at all levels good communication and presentation skills.

Highly skilled in the use and concepts of Global Descriptive Flexfields that are used to seed country specific features for Financials Globalization

Extensive experience in design and development of applications under UNIX and Linux environments.

Good insight into the process flows and data model of Oracle General Ledger (GL), Accounts Receivables (AR), Accounts Payables (AP), Order Management (OM), Purchasing (PO), Fixed Assets (FA), Inventory (INV), Service Contracts, BOM, WIP, Install Base modules and CRM.

Experience in creating and integrating custom built Forms with Oracle Applications and in using CUSTOM.pll library.

Keen focus on performance tuning, testing, and quality assurance.

Experience in supporting Production Systems on 24x7 cycle following Six Sigma standards.

Extensively used GE Support Central & HP ServiceDesk for issue tracking & reporting.

Skilled in preparing and delivering presentations to both technical and executive positions.

Good understanding of system development process, from initial planning through deployment.

Expertise in database performance, data warehouse, ETL, SQL queries, PL/SQL procedures, packages, functions, cursors, triggers, interfaces and data conversion using PL/SQL, SQL*plus, TOAD, and SQL developer & full suite of Oracle Tools including development and customization of Oracle Developer (Reports & Forms) and Oracle discoverer.

Strong understanding of business processes with good domain knowledge in Manufacturing and Supply Chain Management.

Technical Expertise Oracle Application Development:

Expert resource for customizing allocation of Free-of-charge items, and customization for Free of charge delivery, Invoice Correction Request, and Return Orders, Credit Memo, and Debit Memo.

Expert in the customization of customer master data, material master data, and data sharing among sales organizations. Variant Configuration: hands on experience on Super BOMs, Super routings, Configuration profile, Object dependencies, Constraints, and Pricing.

Pricing Experience: Configuration of Condition Types, Condition Tables and Access Sequences, Determining and Maintaining Pricing Procedure, Creation of Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.

Billing Experience: Configured Billing Documents based on Billing Types and Item Categories, Customized Invoices. Expert in integrating billing to Accounting and Controlling.

Credit and Risk Management: Sound knowledge in the configuration of Credit Control Area, Credit Data and Credit Groups. Direct experience of customizing Dynamic credit check process and payment guarantee procedure. Deep understanding of credit card processing.

Worked on time related and service related revenue recognition procedures. Expertise in configuring Billing Plans, Rebate agreement and Inter-company billing.

Advanced knowledge on third party sales process and intercompany sales. Good understanding of intercompany pricing and billing procedures.

Production support: experienced in unit testing, system integration testing, performance testing and user acceptance testing, and regression testing

Experience in data cleansing and data conversion using tools like LSMW, BDC, CATT, and eCATT, interfaces including EDI/IDOC, RFC and BAPIs.

Excellent communication, time management, and interpersonal skills.

Strong experience on e-Business Tax configurations

Well versed on Oracle PO, AP, PA, AR, FA, CE, GL & Property Manager modules

15+ years business analysis experience with 12+ years Oracle E-Business Suite (11.5.10 and R12.2.2 required

Support to users and work with them to document requirements and test scripts as needed.

Responsible for translating business requirements into effective and efficient solutions for diverse and complex business problems.

Design, configure, unit and system testing, documentation, assist in training and implementation of projects, programs, workflows, etc. which are assigned by the Project Manager or Project Leader.


Senior ERP consultant, Arete Global (Project for Aljazirah Vehicles Agencies Co.) July 2017 – Oct. 2017

Migrated standby and production databases from one Datacenter to other Datacenter.

Coordinated with UNIX and storage team for server migrations.

Built standby databases for its production databases and sync it with production.

Responsible for Backup and recovery of the databases using RMAN Tool (Recovery Manager), and Database Flashback using GRP (Guaranteed Restore Point).

Upgraded the databases to 12c version from 11g on Linux, Solaris and Aix platforms.

Patched and maintained Oracle databases.

Implemented Failover and failback for DR testing using snapshot technology.

e-Business Tax configurations, Implemented and configure VAT.

Experience in Autosys, Setting up Autosys jobs for newly built databases and standby databases and following up on failed jobs on basis of daily reports.

Installed and configured ORACLE Enterprise Manager to manage databases

Jobs Scheduling, Space Management.

Hot and Cold Database Backups and recovery.

Experience in using Rapidit tool.

Familiar in using service now and remedy.

Develop various Oracle Applications using PL/SQL, SQL*Plus, Forms, Reports, Workflow Builder, and Application Object Library.

Use Oracle E-Business Suite applications for accounts payable/accounts receivable (AP/AR), general ledger, fixed assets, and cash management, supporting data extraction, filtering, and validation.

Create extensions using Oracle recommended frameworks. Report against Applications data model.

Write technical design documents for conversions, extensions, interfaces, and reports.

Troubleshoot issues, including creation/follow-up of Oracle service requests (SRs). Conduct quality reviews of code developed by other development staff.

Configure and Implement multiple oracle financial modules (FA, AP, PO & EB-Tax).

Studied historical sales data to predict future demand using Demantra - Demand Management System.

Managed the Change Control process and assigned tasks to other team members.

Work directly with personnel, projects and other departmental technical consultant as required in a functional role.

Performed functionality testing, patch testing and provided recommendations for functional enhancements.

Part of a team implementing Oracle R12 HRMS modules HR, Advance Benefits, OTL and Payroll. Assisted in Business process mapping and prototyping, gap analysis, solution design, HRMS setup, testing and user training.

Setup all organizations, locations, elements, element links, costing, job titles, payrolls, bank details, cost centers, worker’s compensation codes/rates, Global Values, Application Utility Lookups, Security Profiles and reports within the Oracle HRMS module for all applicable localizations, Setup HR related Descriptive Flex Fields, Key Flex Fields, Validation Sets, Special Information Types, Security Profile attachments, users, responsibilities, request sets and menus under the System Administrator responsibility

Set-up employee self-service to for updating employee personal data on-line. Customized management self-service for viewing and updating multiple employee status data. Did set-up for employee self-service for reviewing job descriptions and applying on-line. Performed set-up on on-line position management for overseeing the entire hiring process from posting to interviewing to hiring

Set up career and succession management functionality including identifying employee needs and training program enrollment. Set up Health, Safety, and Labor Relations Management functionality including tracking labor relation issues, incidents, accident investigation, compensation claims, and medical examinations.

Participated in detailed Payroll requirement information gathering needed for Reports Customization

Customized Self Service Time Expenses responsibilities using the Time and Expense Self Service Menu with menu exclusions, Mass Timecard Approval using the OTL Self Service Approval Menu and Worklist Timecard Approval using the OTL Worklist Timecard Approval menu

Performed configuration and setup for predefined approval styles and approval process “OTL Auto Approve” and “Projects Override Approver” as per the business requirements

Involved in defining Elements, Element sets, Assignment sets, Consolidation set, Element links.

Worked on Transferring Timecards to BEE.

Designed programs to upload time from Time force to OTL data conversion including time and attributes for OTL module.

Was involved in defining Compensation Work Bench setup like Defining Distribution Budget, Budget Reserve, Worksheet Budget, Worksheet Amount, Recommended Amount, And Eligible Salary.

Extensively worked on 401K interface for payroll bi-weekly employees.

Was involved in process of setting up Hiring Applicants and Terminating employees.

Maintenance of Employee Information through Oracle Apps including Personal Details, Educational Qualifications, Skill Profile, Work Experience and Joining Data.

Worked on Open Enrollment process and defined Flex credit programs.

Worked on Conversions for Jobs, Extra Information Types, Personal Payment Methods and Elements.

Extensively involved in setting up Date tracking modes and termination process.

Designed M50 documentation for payroll and HR conversions.

Designed applications extensions for custom retro pay process based on time skip in OTL and payroll interface.

Worked on functional design for conversions of Jobs, Extra Information Types, Personal Payment Methods, Elements using Oracle seeded API’s.

Scheduled and executed the design, implementation and unit test of new development, enhancements, bug fixes and production updates

Senior ERP consultant, AAB Toyota Aug 2009 – April 2017

SAP Senior Techno-Functional Consultant, Core Oracle Database Administrator, Oracle Apps DBA

Platform : Sun Solar / HP Unix / IBM Unix

Oracle DBA / Oracle APPS DBA/ Financial Functional Consultant:

Worked and maintained Oracle fusion

Worked and maintained Oracle RAC, Patching, Upgradation, Oracle backup, Cloning.

Worked on 2-node to 5-node RAC databases from 50GB-20TB on both HP-UX and Linux.

Worked on Database creation from scratch with UNIX Team.

Installed/Patched and maintained Oracle database Configuring, maintaining dataguard setup.

Upgrading the database to version 11g from 10g and 9i on RHEL 5.8 Restoring the databases.

Migrating the databases from Solaris to Linux using data pump option. Installed and configured all systems with 11G oracle Grid control monitoring Transport transactional data between servers by creating database links and exporting source to target database 11g.

Backed up and Recovered of the Oracle Database and Archive logs using RMAN; configure and restart backups or restored if needed.

Taking hot and cold backups of the database using rman. Handling refresh from production to Test environments.

Implemented data guard to provide high availability of database for many applications. Supported databases for 24/7 production support.

Managed and maintained more than 100 production databases.

Worked on Database creation from scratch with UNIX Team.

Installation of Oracle 11gR2 Grid infrastructure and Oracle Database.

Installation of Oracle client servers on Solaris/Linux/AIX.

Performed Daily Monitoring of Oracle Instances, monitored users, and table spaces, Memory Structures, Rollback Segments, Logs and Alerts.

Configured RMAN, applied latest PSU patch.

Creation and Management of users, profiles, roles, privileges and temp tables.

Used Oracle Enterprise Manager for Database Administration. Backup-Recovery using RMAN.

Reorganized database objects and Tables structures. Database Designing and Normalization.

Performed routine checks of space utilization and Extended Table spaces by resizing/adding data files when needed.

Working with Server Admin to resolve the server level issues.

Participating in 24*7 production on-call support routine and Working with Oracle Support.

Worked on Oracle E-Business Suite R12 implementation which includes Core HR, Oracle Payroll, Oracle Time and Labor and Oracle Advance Benefit modules.

Assist Functional team in Business Requirement Specification (BR100) for HR and Payroll.

Designed legacy data conversion strategy for HR, Payroll, OAB and OTL modules and performed lead rule for configration in CRP1, QA and cut-over phases.

Involved in business requirements finalization process, assisted fuctional team lead in design, gap assessment, and process redesign sessions.

Performed OTL setup by defining Approval rules, Hours types, Time entry rules, Approval styles and Setting up the Preferences.

Configured mapping of timecards elements of OTL with Oracle Payroll earnings for Multi-Payroll environments.

Developed functional specification and performing actual conversions from legacy system to Oracle applications.

Performed troubleshooting and resolved issues found in parallel tests scripts, validated payroll setup, payroll elements and payroll fast formulas.

Analyzed and mapped legacy balances with Oracle payroll elements and prepared technical specification for Payroll Balance Upload.

Created Crosswalk table between Legacy and Oracle elements, balances and geo-codes.

Conducted meetings and presentations to make the client aware of the balances to be converted from legacy to Oracle for mid-year payroll process.

Resolved issues with fast formulas, Elements, setup, year-end processing, tax with holdings, balances conversion and maintenance, employee W2, online pay slips, Employee and Tax balances, involuntary elements, Payroll-Benefit related issues.

Created new elements with compliance to FLSA, PTO plans and fast formulas were created.

Assisted functional team and end user for Payroll Pre-processing, Payroll Processing, Process Payroll Using subsets (Assignment set, Consolidation set, Element set), Elements creation, Payroll Post processing, Costing, Year End Process, Federal/State W2, Employee W2, NACHA, Deposit Advices, Direct Deposit, Adjust Balances, Check writer, Quick pay, Rollbacks, Retries, Reversals, Run various reports, Retro pay Process and Absence Management (PTO).

Designed Spec. for month-end Benefit Balance validate and update to Oracle payroll, developed programs to upload time from contingent worker time system to OTL which includes time and project attributes for OTL module.

Designed employee date tracked report with payroll balance, new hire report, employee work history report, organization wise payroll summary report which match expanse accounts and prorate regular earnings, over time earnings report for payroll, sick leave report to show payroll deduction history, regular hours worked and earning using PL/SQL, Oracle Concurrent Manager and UNIX Shell scripts.

Designed various inbound interfaces (person import, Email import, Absence import Encryption SSN and IRC autohire import) and outbound interfaces (TROWE extract 401k, EMEA payroll extract and Ultra link Census Extract).

Was responsible in defining Advanced Benefits, Eligibility Factors, Eligibility Profiles, Programs, Plan types, Plans and Options, Enrollment Requirements, Flex credits, Benefit Pools, and Standard Rate Calculation.

Developed software solution designs on basis of general business processes along with preparation of proposals.

Conducted gap analysis and implementation of modules, interfaces and customizations.

Suggested improvements for business practices to support systems and change management.

Provided technical team members during business development meetings by creation of reference sites.

Participated in workshops in coordination with clients for definition of business requirements.

Conducted technical training sessions to impart comprehension on Oracle HRMS and OTL applications.

Created testing scenarios, scripts and plans for unit, integration and acceptance testing functions.

Implemented procedures for mapping of requirements through Oracle HRMS functionality.


Financials Modules: GL, AP, AR, CM, PO, FA & OM (11.0.3, 11.5.9, 11.5.10) Involved in End to End iExpense Implementation - requirement gathering, setups, testing, etc Expertise in Business analysis, process design, Business process mapping Provision of functional

Technical solutions to business process Hands on experience in system implementation and support (including up-gradation) Experience in Designing user training guides and delivering user training Expert in Developing and Supporting both Production and Development Systems Experience in tracking and resolving application bugs via the Oracle

Oracle Financials Modules: GL, AP, AR, CM, PO, FA & OM (11.0.3, 11.5.9, 11.5.10) Involved in End to End iExpense Implementation - requirement gathering, setups, testing, etc Expertise in Business analysis, process design, Business process mapping Provision of Functional /technical solutions to business process Hands on experience in system implementation and support (including up-gradation) Experience in Designing user training guides and delivering user training Expert in Developing and Supporting both Production and Development Systems Experience in tracking and resolving application bugs via the Oracle Tar process using Metalink Excellent Communications and interpersonal skills Excellent track record in demonstrating strong analytical and problem solving skills, computer proficiency, and ability to follow through with projects from inception to completion

Tar process using Metalink Excellent Communications and interpersonal skills Excellent track record in demonstrating strong analytical and problem solving skills, computer proficiency, and ability to follow through with projects from inception to completion.

Requirement gathering and document AS-IS and TO-BE process Facilitate and participate in functional design meetings with key process team members Took ownership of the RICEW components assigned, and coordinate unit testing and proof of concept (POC) type of code review with

Oracle Team and Government Team Assist in defining and reviewing the functional requirements for the RICEW objects, for instance, existing interface specifications Confirm the completeness and consistency of the design deliverables. Resolve any inconsistencies Inform the manager of any issues and provided project schedule and weekly status reports for all assignment Work with the business architect and other planners to assess current capabilities and identify high-level requirements

Define and review functional requirements for the application, specifically the gaps that are filled by customizations Coordinate Pilot Room Conference with end user to study gaps Participate in quality reviews to ensure traceability of the designs to the requirements Participate in the transitions of the customization functional designs to the technical designers Create RICEW components functional designs Provide functional guidance to the reports/interface/conversion/extension technical designer for the reports/interface/conversion/extension work units Conduct functional design walkthrough with technical designer Conduct peer reviews for quality

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