Human Resources Manager
Resume:
MARY JOANNE B. ACIELO
Home Address: Lot * Block *3 Mercury St. Phase 4
Rocka Village II, Tabang, Plaridel,
Bulacan, Philippines 3004
Contact Number: 099*-***-****
Email Address: ***************@*****.***
Objectives:
• To obtain a position in Human Resource Department where I can maximize my HR skills, program development, and training experience.
• To succeed in chosen field and grow in all aspects while contributing to company’s growth by fulfilling its missions, visions, and goals. Profile:
• Competent and diligent professional having diverse experiences of over 3 years in different sections of Human Resources: Recruitment & Selection, Employee Relations, Labor Relations, Training and Development, Benefits, Compensation, Employee Records & Information System, and Timekeeping.
Strong leadership traits with excellent ability to coordinate with different people at one time under difficult situations and the ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization. Areas of Expertise/ Competencies:
• Recruitment & Selection
• Employee Performance Appraisal
• Employee-Employer Relation Administration
• Training and Development
• Manpower Management
• Policies and Procedures
• Statutory Compliances
• Problem Solving/Analysis
• Project Management
• Communication Proficiency
• Ethical Conduct
• Time Management
Other significant skills/ knowledge:
• Good/ effective Oral and Written Communication Skills (English/ Filipino)
• Customer Service-oriented
• Computer Skills
• Vehicle driving (automatic and manual)
• Working skills: Time management, discipline, dedication, leadership, ability to resolve problems in timely manner
• Interpersonal Skills
• Organizational Skills
• Tally ERP/ Oracle / iPay System
Professional Experience & Significant Achievement: Senior HR Supervisor
June 2017- Present
J. Poon & Sons Corporation
Lourdes Castillo Office
Quezon City, Philippines
Detailed Job Duties and Responsibilities:
• Do the role of Project Manager for the integrated Payroll and HRIS system.
• Manage installation of all biometric devices in Bicol, Laguna, Quezon, and Manila.
• Handle Governmental clean up, especially discrepancy loan issues and monthly contributions on SSS and Pag-IBIG.
• Handle payroll of JPSC and all its subsidiaries.
• In absence of HR Manager, conduct interview to qualified applicants.
• Attends MANCOM regularly.
• Facilitate company events.
• Facilitate performance evaluation.
• Propose recommendations for departmental development.
• Review and recommend company policies.
• Monitor employee loans (company loans, cash advances, charges, COOP loans).
• Performs other related duties as required and assigned. HR Generalist
January – June 2017
Linde Global Services, Manila
PBCOM Building
Makati City, Philippines
Detailed Job Duties and Responsibilities:
• Assist Head of Human Resources in all areas of the department.
• Manage orientation for newly hired employees (Expats & Local). Main focus of discussion is on Compensation & Benefits.
• Handle Governmental clean up, especially discrepancy issues on SSS.
• Facilitate trainings (internal & external).
• Conduct panel/ one-on-one interview for higher level positions.
• Participate in regular MANCOM.
• Participate in different company events, which is usually being led by HR department.
• Deliver training evaluations.
• Performs other related duties as required and assigned. HR Generalist
June - December 2016
Globis Inc.
Calamba, Sta. Mesa Heights
Quezon City, Philippines
Detailed Job Duties and Responsibilities:
• Performs professional level duties related to Human Resources, including responsibilities in the following functional areas: employee relations, training, employment, recruitment, compliance, leave administration, benefits administration and events/recognition. Assists the Operations Manager to ensure operational effectiveness and exceptional customer service to the employee population of the Company. Participates in developing department goals, objectives and systems.
• Partners with employees and management to administer and communicate various Human Resources policies, procedures, laws, standards and government regulations. Maintains employee handbook and policies and procedures manual. Ensures legal and ethical compliance with DOLE.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
• Conducts recruitment; conducts new-employee orientations; monitors career-pathing program and writes and places advertisements.
• Handles employee relations counseling, outplacement counseling and exit interviewing.
• Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.
• Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.
• Maintains human resource information system records and compiles reports from the database.
• Performs other related duties as required and assigned. Account Specialist
April 2014 to April 2016
Convergys Philippines Inc.
6th Floor SM Annex Bldg.
SM North EDSA, Quezon City,
Philippines
Detailed Job Duties and Responsibilities:
• Dish, our US based client, requires an account specialist to receive calls in a day for 8 hours with a goal of saving customers’ accounts, i.e. dish accounts should not be cancelled
• Do have the power to apply big discounts, promos, and other program perks like free HBO or Cinemax
• We are following certain metrics like surveys, call quality, time spent on call, invalid transfers, save rate, dollars spent to customer account, and 60-day shared save rate
• All account specialists are required to attend regular training Human Resources Administrator
May 2011 to December 2013
POWERFLEX Corporation W.L.L (www.powerflexqatar.com) PO Box 200131
Doha, State of Qatar
Detailed Job Duties and Responsibilities:
• Company’s forefront for all human resource-related queries, procedures, and documentation.
• Organize, develop, and implement procedures and policies on staff recruitment and hiring, performance evaluation and disciplinary matters, training and development activities in accordance to the company human resource objectives.
• Assist management on looking for potential candidates by posting job vacancies.
• Administer initial interview and various pre-employment tests as well to shortlisted candidates/ applicants.
• Participate on final selection of applicant who satisfies the requirements for the specified job/ vacant position.
• Responsible on issuance of Employment Confirmation Letter to successful applicants
& Applicant Rejection Letter to candidates who were not selected for the job.
• Conduct new employee orientation and enrolment for benefits.
• Inform staff on terms and conditions on employment contract, company rules & regulations, promotional opportunities, and other employment compensation-related information including leave salary, gratuity, and the like.
• Facilitate internal & external training and development programs/ seminars which help employees improve their skills and capabilities.
• Create and maintain employee records/ files and related human resource information systems.
• Monitor employee’s over-all work performance which is relevant to periodic performance evaluation and recommend approval or disapproval of merit increases
• Resolves grievances, complaints, and disputes and coordinate personnel safety, welfare and wellness.
• Post notices for holidays and other important events.
• Responsible on providing update and necessary information to Management regarding Labor Law.
HR Administrator
April 2010 to April 2011
HANSA Toy International Incorporated
HANSA Building, A. Soriano Street
CLARK Freeport Zone, Clarkfield
Pampanga, Philippines
Detailed Job Duties and Responsibilities:
• Provide complex administrative and human resources support to the HR & Admin Manager.
• Arrange Job Advertisements.
• Screen all received resumes to come up with shortlist of applicants.
• Schedule and conduct interviews.
• Responsible on administering appropriate orientation to newly hired employees.
• Responsible on the interpretation and application of the staff rules, regulations and procedures ensuring uniform application in accordance with guidelines from Management.
• Handle/ conduct training and development programs to concerned staff.
• Manage team building trips and seminars.
• Establish and organize filing systems according to office procedures ensuring expeditious retrieval of information (201 files).
• Identify and resolve employee related issues.
Educational Qualifications:
School Attended School Address Level/Course Year Enrolled
University of the Clark, Pampanga Tertiary/ College 2003-2009 Philippines (UP) (BA Psychology)
Meycauayan College Meycauayan, Bulacan Secondary/ 1999-2003 High School
Marian School Baliuag, Bulacan Elementary 1993-1999 Professional Development:
• Human Resources & Administration Staff (On the Job Training) Oct 2006 to Jan 2007
Holiday Inn Hotel
Clarkfield, Pampanga
• HR Staff (On the Job Training)
February 2007 to April 2007
Meycauayan College
Meycauayan, Bulacan
• Excel 101 course
February 2017
Makati City
• Quality Management Training
March 2017
Makati City
To test English proficiency, I took IELTS and got average score of 7.0
Do have SSS, Philhealth, TIN, PAG-IBIG, and Driver’s license
Received POSITIVE ASESSMENT from VETASSES in Australia recognizing my HR profession expertise
References:
I hereby certify that all statements above are true and correct with the best of my knowledge.
MARY JOANNE B. ACIELO
Engr. Roland Tiu
Production Manager
Al Muftah Group
Doha, Qatar
Mr. Hennie Navarette
R&D Manager/ Director
HANSA Toy International Incorporated
CLARK Freeport Zone, Clarkfield
Pampanga, Philippines
Mr. John Eugene Saclolo
Sales Manager – Lifting Division
Powerflex Corporation W.L.L.
Doha, Qatar
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