Project Manager Program
Resume:
Patricia Gilchrist
*********@*********.***
http://www.linkedin.com/in/patti-gilchrist
Summary
Licensed California Real Estate Sales Associate
Sr. Project/Program Management leader with 9+ years experience in managing large scale, complex, strategic projects and programs. Excellent interpersonal skills with the ability to effectively lead diverse teams. Detail oriented, self-directed leader who strives for quality and customer satisfaction.
Professional Skills
- Demonstrated competence in project leadership, project scheduling, risk management, critical thinking, negotiation skills, communication, task management, change management, ability to collaborate, team building, leading teams and coaching. Organizational and Facilitation skills. High Energy.
- Ability to multi-task and network within a large organization
- Strong relationship building skills
- Extensive experience with MS Office, Excel, Microsoft Word, and SDLC process.
Work History
Realty One Group, Antioch, CA Oct. 2017 - Present
- Real Estate Sales Associate - CalBRE# 02043795
BIO-RAD LABORATORIES, Hercules, CA Oct. 2014 - Jan. 2017
Bio-Rad is a global leader in the Bio-Tech industry. They serve the Life Science research arena as well as Clinical Diagnostics customers, helping people live longer, healthier lives.
Sr. Project/Program Manager – Global IT PMO
- Coached/Mentored 20 project managers on the company’s software development lifecycle (SDLC) process and tools
- Coached/Mentored project managers in preparation of Bi-weekly Executive Level Communication report focused on
the health of project: scope, timeline, budget, issues and risks
- Increased Project Manager’s leadership and technical capabilities to successfully implement 34 Global IT projects to
successful implementation.
- Held Bi-weekly 1x1 coaching sessions for each PM
- Logged over 200 coaching hours during 2016.
- Team Communication ( Executive Level Communication Plan through bi-weekly Global IT Leadership project status meetings, including All Hands presentations). Collecting information, creating PPT
- Crafted communications (PPT) with support from leadership
- Identified process gaps and areas of opportunity to improve the Bio-Rad SDLC process and toolset
- Developed Project Management training curriculum for Global IT PM team.
- Excel development for managing project updates and communications
- Coordinate and track key management responsibilities (on PMO Sharepoint) working with the Project Manager: project finances, resource utilization, vendor contracts, timelines, and issues/risks.
- Documentation: Assist in the documentation of the area strategy through participation (as the Project Management Office SME) in the project strategy and planning meetings.
- Project Coordination - Development of project plans; tracking of resources
- Activity and Project Status: Gathered current status of IT Projects on bi-weekly basis
AMDOCS, Chesterfield, MO Oct. 2012 - Oct. 2014
A multinational corporation and market leader in customer experience software solutions and services for world’s largest communications, cable, entertainment, and media service providers.
Sr. Project/Program Manager –
- Full accountability for successfully managing concurrent, high complexity, multi-million dollar projects and/or
programs for client, AT&T, which covered multiple regions, functions and business units related to AT&T’s U-verse and
Mobility product line
- Provided executive level communication to client/IT leadership regarding the health of all projects/programs throughout
the lifecycle of the project; including post deployment
- Team Lead for approx. 10 Project Managers supporting AT&T’s U-verse and Mobility products
- Provided leadership, coaching and support to ensure each Project Manager successfully implemented their project to the
client’s satisfaction
- Crafted communications (PPT) with support from leadership
- Excel development for managing project updates and communications
- Managed escalations
- Provided leadership and support to remove project road blocks
- Managed PM work load
- Worked closely with Release/Project Test Manager to oversee testing of new code prior to deployment and ensure all
defects were either closed or resolved to client satisfaction prior to deployment
- Provided leadership and support for AT&T’s end to end project and program management software development
lifecycle (SDLC); ensuring all project documentation deliverables were met
- Successfully managed Change Management process for high level projects
- As Project Manager - lead Process Development team to conduct the analysis of current business processes and
functional requirements for software updates related to AT&T Uverse projects.
- Documentation: Assist in the documentation of the area strategy through participation (as the Project Manager) in the project strategy and planning meetings.
- Project Coordination - Development of project plans; tracking of resources
- Activity and Project Status: Gathered current status of IT Projects through Project Team Meetings
AT&T, Dallas, TX Aug. 2004 – Oct. 2012
Sr. Project/Program Manager Team Lead - Information Technology - Aug. 2007-Oct. 2012
- Full accountability for successfully managing concurrent, high complexity, multi-million dollar projects and/or
programs for AT&T, which covered multiple regions, functions and business units related to AT&T’s U-verse and
Mobility product line
- Provided executive level communication to client/IT leadership regarding the health of all projects/programs throughout
the lifecycle of the project; including post deployment
- Team Lead for approx. 10 Project Managers supporting AT&T’s U-verse and Mobility products
- Provided leadership, coaching and support to ensure each Project Manager successfully implemented their project to the
client’s satisfaction
- Managed escalations
- Provided leadership and support to remove project road blocks
- Managed PM work load
- Worked closely with Release/Project Test Manager to oversee testing of new code prior to deployment and ensure all
defects were either closed or resolved to client satisfaction prior to deployment
- Provided leadership and support for AT&T’s end to end project and program management software development
lifecycle (SDLC); ensuring all project documentation deliverables were met
- Successfully managed Change Management process for high level projects
- Documentation: Assist in the documentation of the area strategy through participation (as the Project Manager) in the project strategy and planning meetings.
- Project Coordination - Development of project plans; tracking of resources
- Activity and Project Status: As Team Lead, gathered current status of IT Projects through weekly Team Meetings
Sr. Business Manager – Information Technology – Aug. 2004-Aug. 2007
- Lead cross functional System Testing team made up of testers, developers, and clients for Certified off the Shelf (COTS)
software for Fault and Surveillance Management tool in support of AT&T’s U-Verse product
- Ensured successful development and execution of test execution to Business client’s satisfaction
- Ensured closure of all P1 and P2 defects.
Education
BS, Organizational Behavior, University of San Francisco, San Francisco, CA
IT UP Bronze Certification
Certifications from Stanford Advanced Project Management Certification Program (2014, 2016)
• Converting Strategy Into Action
• Managing Without Authority
• Executing Complex Programs
• Leading Effective Teams
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