JOHN KNUTSON _ 630-***-****

**** *. **** **.

Chicago, Illinois 60634

EXPERIENCE

HENDRICKSON TRUCK SUSPENSION SYSTEMS, Woodridge, Illinois. 2000-Present

Field Service Manager

Oversee and train new Field Service Managers.

Work with Hendrickson field personal on resolving field concerns.

Manage and investigate product issues to resolve divisional customer concerns and complaints.

Provide and quantify necessary data and field findings to engineering for resolution of field concerns.

Conduct field training on current products for divisional customers and internal personal

Set up and manage field testing of future Hendrickson products.

Create, and develop training materials and conduct training sessions for new products

and present to divisional customers.

Develop and write technical publications on new Hendrickson products.

Update and modify current publications as well as create Field Service Bulletins and Sales Engineering Updates.

Participate in industry organizations to establish and maintain relationships with fleets, dealers, and OEM’s.

Develop working relationships with both internal personnel and outside dealers and fleets.

Negotiate warranty/policy settlements with fleets and dealers for field concerns after OEM warranty period.

Participate in 8D problem solving teams to determine root cause for field concerns.

Participate in new product development teams.

FREIGHTLINER of CHICAGO, Elmhurst, Illinois. 1994-2000

Service Manager 1999 Promotion

Coordinate and manage service operations.

Coordinate and manage 60 service technicians at 24 hour, 7-day shop.

Conduct interview and hiring process of all service personnel.

Work with Manufacturers Representatives regarding Warranty issues and product bulletins.

Develop and promote customer service while building customer relations with the service department.

Investigate and resolve any warranty issues within the service department.

Manage and participate in service department invoicing

Investigate and administer any disciplinary actions involving service personnel.

Monitor and order all shop related tools and operating supplies.

Assistant Service Manager 1998 Promotion

Assist Service Manager in coordinating and managing service operations.

Work with Manufacturers Representatives regarding Warranty issues and product bulletins.

Develop and promote customer service while building customer relations with the service department.

Investigate and resolve any warranty issues within the service department.

Manage and participate in service department invoicing

Investigate and administer any disciplinary actions involving service personnel.

Monitor and order all shop related tools and operating supplies.

Lead Man of Mechanics 1996 Promotion

Organize and distribute all nightly work orders to technicians.

Advise and assist in all troubleshooting difficulties during repairs.

Perform administrative functions: Repair order closure, Customer Service, Service Advisor, Appointments

Journeyman Mechanic

Perform engine overhauls (Specialty, All Makes)

Perform fuel pump and injector replacement (All Makes)

Perform engine tune ups (All Makes)

Perform clutch replacements

Perform brake jobs

Perform general diesel repair.

PETERBILT of CHICAGO, Schaumburg, Illinois. (f/k/a Elgin Mack, Dundee, IL) 1991-1994

Diesel Mechanic and Machinist

Rebuild all engine related components: Cylinder Heads, Connecting Rods, Oil Pumps, Injectors

Resurface all Flywheels, Cylinder Heads, and Cylinder Blocks

Perform engine overhauls, clutch replacements, brake jobs, general diesel repair.

JOHN KNUTSON 630-***-****

5834 W. Eddy St.

Chicago, Illinois 60634

EDUCATION

BENEDICTINE UNIVERSITY, Lisle, Illinois.

Business Management 1997-Present

UNIVERSAL TECHNICAL INSTITUTE, Glendale Heights, Illinois.

Diesel and Automotive Mechanics 1991

UNIVERSITY of WISCONSIN, Oshkosh, Wisconsin.

Letters and Science 1985-1988

CERTIFICATIONS 1993-2003

ASE Certified Medium/Heavy Truck Brakes, Steering and Suspension, Preventative Maintenance

ASE Certified School Bus Brakes, Steering and Suspension

Freightliner Quality Service Plus Training

Freightliner Service and Maintenance Training

Freightliner Electrical Troubleshooting

Detroit Diesel Series 60 Overhaul Certification

Caterpillar 3406 Peec Electronic Governor Certification

Caterpillar 3406 Mechanical Governor Certification

TMI Heavy Truck Specifications

Global 8D Problem Solving

Michelin Tire 3 Day Training

REFERENCES

Available Upon Request

Contact this candidate