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Operations Specialist/Retail Sales and Customer Service Support

Milford, New Hampshire, 03055, United States
January 05, 2018

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Gina Ballou

*** ******* **** **.

Goffstown, NH. 03045


Operations Specialist

A fast learner with 10 years of experience in operations, 16 years in customer service as well as a few years in sales and production. Experience in fast paced corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. I led one of the top stores in New England for operations success. I am interested in leveraging my skills and mastering new ones in my next career.

Work Experience:

Verizon Wireless, Manchester, NH

Operations Specialist, Dec 04, 2006 - May 05, 2017


Outstanding Performance, District Award; 2016

District Award for operational excellence and customer experience achievement in October, 2015

Store MVP; August, September, 2015 & February 2017


● Consistently reduced operational loss through research, reporting and correction of transaction errors

● Coached store peers to a higher level of awareness around possible theft scenarios, improved alarm and security on high value items, as well as reducing processing errors to improve inventory management in store

● Assisted in the administrative functions of the store, including cash management, opening and closing procedures

● Experience using bar coded inventory control system

● Effectively monitored store inventory to limit loss-prevention on a consistent basis

● Performed inventory management through monthly audits, shipping, receiving, and transferring of store merchandise to maintain appropriate stock

● Monitored planograms and marketing communications, orchestrated trainings to keep employees up to date on operations, processing, and merchandizing compliance with ongoing merchandising updates

● Provided exceptional customer service from welcoming to exceeding all customers’ expectations during all direct interactions

● Answered phones and responded to customer inquiries

● Actively helped store achieve customer service and sales goals in all customer facing interactions such as processing device changes, troubleshooting with technical support, billing inquiries and plan changes

HGA, Londonderry, NH

Vendor Supply Analyst, 2005-2006

● Worked independently as a vendor supplier in Home Depot Stores

● Implemented planograms of merchandise layout of supported products within store compliance of contracts with vendors

● Reported all work through use of phone applications

● Inspected returned product for manufacture defects and appropriate store credit

Employment Experience (cont.):

Circuit City Manchester, NH

Product Specialist, 2003-2005

● Performed customer sales with constant focus on maintaining broad technical knowledge of product with

ongoing technological updates

● Operated products for customer demonstration

● Managed merchandising and inventory

CMS Londonderry, NH

Part Time Appointment Setter, 2003

● Screened candidates for eligibility of potential clients to view resorts and timeshare ownership programs

LensCrafters Manchester, NH

Eyewear Specialist and Sales Associate, 2001-2003

● Assisted customers with their eyewear questions

● Consulted with customer to find the best style eyewear for their face shape and lifestyle

● Processed eyeglass prescriptions, took optical measurements

● Fit, adjusted and repaired customers’ eyeglasses

● Recommended lens material for visual clarity and cosmetic appearance

Sanmina Corporation Derry, NH

Photo Image Tec and Operator, 2000-2001

● Lead imaging tech for engineering prototype product

● Operated complex High Tech manufacturing equipment in a fast paced work environment

● Managed incoming and outgoing work in process

● Ensured accuracy of order, quantity and product scheduling


1996-2000 Diploma, Pinkerton Academy

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